Senior Director, Platform Operations

4 weeks ago

Boston, United States Capital One Full time
Locations: NY - New York, United States of America, New York, New York

Senior Director, Platform Operations

Sr. Director - Platform Operations

At Capital One, we believe that AI and machine learning represent the biggest opportunity in financial services today, and is a chance to revolutionize the industry with more real-time personalized experiences than it was ever possible. Our mission is to use the power of machine learning to deliver better financial services to our customers by creating trustworthy, reliable and human-in-the-loop systems.

From informing customers about unusual charges to answering their questions in real time, our AI/ML capabilities are bringing humanity and simplicity to banking. Because of our investments in public cloud infrastructure that provides on-demand compute and storage for machine learning and our principled approach to building enterprise platforms led by our best talent, we are now uniquely positioned to harness the power of generative AI that few other organizations can. Capital One's commitment to AI has sponsorship from the CEO, the Board of Directors, and the executive committee of the company.

We are committed to building world-class applied science and engineering teams, on the foundations of our industry leading data and AI/ML capabilities with breakthrough product experiences. The Vice President, Platform Operations will lead and optimize our Machine Learning & Artificial Intelligence platform operations. This executive will report into the Senior Vice President, Head of Machine Learning Experience in our engineering organization.

At Capital One, diversity, inclusion and belonging are valued at our core. We empower our associates to do great work by creating an inclusive culture - we call this our Culture of Belonging, and it rests at the heart of our Diversity, and Inclusion & Belonging (DIB) efforts. As this role will serve as a member of our leadership team within our Enterprise Data Machine Learning organization, and will be responsible for leading, coaching, and mentoring our engineers, it is of paramount importance this individual values diverse perspectives, fosters collaboration and encourages innovative ideas - and can create a place where associates of all backgrounds can thrive by bringing their most authentic selves to work.

As we continue to grow and expand, we are seeking a highly skilled and motivated Sr. Director of Platform Operations to lead and optimize our ML/AI platform operations.

Our Sr. Director Platform Operations will:

  • Play a pivotal role in setting the roadmap and overseeing the day-to-day management of our AI and ML platforms including: setting strategies and overseeing container management in public cloud (AWS), cloud resource provisioning, ensuring low latency, high availability of cloud resources, cloud optimization, etc.
  • Maintain a deep understanding of the technical aspects of the platform, including infra, algorithms, APIs and integrations. Provide operations leadership to the engineering and production teams.
  • Implement robust processes and operations dashboard to monitor platform performance, user feedback, and adherence to service level agreements (SLAs), observability, resiliency, and key operational metrics in real time.
  • Collaborate with cyber, technology risk management, security and compliance teams to understand the company cyber, risk and compliance requirements. Work closely with product and engineering to ensure the platform adheres to industry best practices, corporate cyber and tech risk management standards
  • Implement automation and dashboards to visualize vulnerabilities, platform incidents, cloud controls compliance, cloud resource utilization etc. to enable proactive decision making, and risk mitigation.
  • Work closely with executive leadership and buy-ings to develop a long-term vision and roadmap for the platform operations enhancements
  • Build a high performing operations team, recruiting world class SREs, production engineers, data engineers, groom, and retain talent on team


Basic Qualifications

  • Bachelor's degree
  • At least 9 years of experience managing Platform, infrastructure operations or Site Reliability Engineering in a public cloud environment
  • At least 7 years of people management experience


Preferred Qualifications

  • Master's Degree in "STEM" field (Science, Technology, Engineering, or Mathematics)
  • 5+ years of experience in managing large-scale, high-performance, distributed systems as a Site Reliability Engineer or a product engineer
  • 5+ years years experience in setting up and scaling observability platform, providing monitoring and telemetry support and creating Operational health dashboards
  • 3+ years experience in building systems and solutions within a regulated environment
  • 3+ years of experience in Artificial Intelligence, Machine Learning or Cloud infrastructure
  • 3+ years experience with managing distributed systems, multi-tenant, micro services, and container orchestration (Kubernetes)
  • Experience partnering with technology peers responsible for data architecture and distributed computing infrastructure or platforms
  • 5+ years of experience with machine learning lifecycle(building, training models, serving models, setting up cloud infrastructure or data pipelines) and familiarity with major Machine Learning frameworks


Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $321,500 - $366,900 for Sr. Dir, Software Engineering

San Francisco, California (Hybrid On-Site): $340,500 - $388,700 for Sr. Dir, Software Engineering

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

  • Senior Account Director, Digital Advertising

    6 days ago

    Boston, Massachusetts, United States Gupta Media Full time

    Position OverviewSalary: Gupta Media is seeking a Senior Account Director to enhance our Media Department at a senior level. If you possess a passion for media and marketing, along with substantial experience in steering results-oriented campaigns across e-commerce, branding, live events, lead generation, and more, we would like to connect with you.Founded...

  • Senior Living Operations Manager

    3 days ago

    Boston, Massachusetts, United States Brightview Senior Living, LLC Full time

    About the RoleWe are seeking a highly motivated and experienced professional to join our team as an Associate Executive Director at Brightview Senior Living, LLC. This is an exciting opportunity to develop your leadership skills and contribute to the success of our organization.Key ResponsibilitiesPartner with the Regional Director of Operations to oversee...

  • Senior Platform Security Specialist

    6 days ago

    Boston, Massachusetts, United States Rogue Talent Full time

    Rogue Talent is seeking a Senior Platform Security Specialist who will play a pivotal role in enhancing the infrastructure capabilities of a renowned cyber research and development organization. This position is based in a hybrid model, requiring on-site presence three days a week.Key Responsibilities:Design, construct, and refine modern infrastructure and...

  • Senior Platform Security Specialist

    2 weeks ago

    Boston, Massachusetts, United States Rogue Talent Full time

    Rogue Talent is seeking a Senior Platform Security Specialist who will play a pivotal role in enhancing the modern infrastructure capabilities of a renowned cyber research and development institution.Key Responsibilities:Design, build, and optimize secure infrastructure and platform operations that prioritize security from the ground up.Establish standards...

  • Senior Platform Security Specialist

    6 days ago

    Boston, Massachusetts, United States Rogue Talent Full time

    Rogue Talent is seeking a Senior Platform Security Specialist who will play a pivotal role in enhancing the infrastructure capabilities of a renowned cyber research and development organization. This position is based in suburban Boston with a hybrid work model (on-site 3 days a week).Key Responsibilities:Design, construct, and optimize secure infrastructure...

  • Director, Platform Engineering

    2 months ago

    Boston, Massachusetts, United States Valo Health Full time

    About Us Valo Health, a cutting-edge company, is revolutionizing the field by incorporating human-centered data and AI-driven technology to speed up the development of groundbreaking medications for a larger number of patients in less time. Valo firmly believes in making the drug discovery and development process faster, more cost-effective, and with higher...

  • Senior Python Platform Developer

    2 days ago

    Boston, Massachusetts, United States Motion Recruitment Full time

    Job Title: Senior Python Platform DeveloperJob Type: Full-timeLocation: Boston, MassachusettsJob Description:We are seeking a highly skilled Senior Python Platform Developer to join our team at Motion Recruitment. As a key member of our team, you will play a crucial role in designing, developing, and optimizing the core infrastructure that powers our...

  • Sales Director, Data Platform

    2 months ago

    Boston, United States VAST Data Full time

    VAST Data is looking for a Sales Director, Data Platform to join our growing team!This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.VAST's data management vision is the future of the...

  • Global Social Media Senior Director

    3 months ago

    Boston, United States Boston Consulting Group Full time

    WHAT YOU'LL DOAs the Global Social Media Senior Director, you will play a vital leadership role within the Global Communications Team and show BCG’s clients and the broader public across various social media channels who we are and what BCG stands for. In this role you will be responsible for BCG’s global social media strategy to strengthen...

  • Global Social Media Senior Director

    1 month ago

    Boston, United States Boston Consulting Group Full time

    WHAT YOU'LL DOAs the Global Social Media Senior Director, you will play a vital leadership role within the Global Communications Team and show BCG’s clients and the broader public across various social media channels who we are and what BCG stands for. In this role you will be responsible for BCG’s global social media strategy to strengthen BCG’s...

  • Global Social Media Senior Director

    1 month ago

    Boston, United States Boston Consulting Group Full time

    WHAT YOU'LL DOAs the Global Social Media Senior Director, you will play a vital leadership role within the Global Communications Team and show BCG’s clients and the broader public across various social media channels who we are and what BCG stands for. In this role you will be responsible for BCG’s global social media strategy to strengthen BCG’s...

  • Investment Director, Strategic Growth Platform

    1 week ago

    Boston, Massachusetts, United States Wellington Management Full time

    About the RoleOverviewWellington Management's Investment Strategy and Solutions Group (iStrat) is seeking an experienced Investment Director to lead the commercialization efforts of our Fundamental Factor Platform (FFP). The successful candidate will be responsible for accelerating the growth potential of the FFP by developing and executing a commercial...

  • Senior Sales Director

    3 weeks ago

    Boston, United States Infosys Limited Full time

    Connecticut, District of Columbia, Florida, Massachusetts, New Jersey, New YorkWork LocationBoston, MA, Bridgewater, NJ, Hartford, CT, Jacksonville, FL, New York, NY, Washington, DCDomainGlobal MarketsInterest GroupSkillsCompanyITL USARequisition ID122389BR Infosys is seeking a Senior Sales Director - Healthcare to create a focused market strategy and...

  • Senior Art Director

    4 days ago

    Boston, United States RemotelyHR Full time

    As a Senior Art Director, you're in the business of ideas. Above all, you must know your craft and love marketing. You should be practiced in creating relevant visual design for multiple platforms. You'll be called upon to art direct in a variety of mediums - direct response pieces, multi-channel ad campaigns, brand identity development, collateral,...

  • Director, Product Management-Annuity Platform

    3 months ago

    Boston, United States Fidelity Investments Full time

    Job Description : The Role This Role will be the lead product manager for our annuity and insurance platform as part of a highly collaborative, cross-functional team committed to improving the value of our platform within Fidelity Institutional (FI). Annuities are an important component of our existing product offering within the IWMS business, and...

  • Director of Engineering, Platform

    3 weeks ago

    Greater Boston Area, United States Huntress Full time

    Reports to: Vice President, EngineeringLocation: Remote USCompensation: $210,000 to $240,000 base with bonus and equity What We Do: Founded in 2015 as a fully remote company by former NSA cyber operators, Huntress was built on a simple premise: to force hackers to earn every inch of their access. Today's cyber-attacks aren't limited to large organizations...

  • Senior Platform Security Specialist

    2 weeks ago

    Boston, Massachusetts, United States Rogue Talent Full time

    Rogue Talent is seeking a Platform Security Engineer who will play a pivotal role in enhancing the modern infrastructure capabilities of a distinguished cyber research and development organization. This position is based in suburban Boston and requires on-site presence three days a week.Key Responsibilities:Empower research and engineering teams by...

  • Senior Data Engineer

    2 days ago

    Boston, Massachusetts, United States GQR Global Markets Full time

    About the RoleWe are seeking a highly skilled Senior Data Engineer to join our team at GQR Global Markets. As a Senior Data Engineer, you will play a key role in designing, building, and supporting a data platform that will drive our investment process.Key ResponsibilitiesDesign and develop a scalable data platform using cloud-based technologies such as...

  • Senior Platform Security Specialist

    6 days ago

    Boston, Massachusetts, United States Rogue Talent Full time

    Rogue Talent is seeking a Platform Security Engineer who will play a pivotal role in enhancing the modern infrastructure capabilities of a distinguished cyber research and development organization.Key Responsibilities:Design, construct, and refine secure infrastructure and platform operations that prioritize security from the outset.Establish standards and...

  • Senior Platform Security Specialist

    2 weeks ago

    Boston, Massachusetts, United States Rogue Talent Full time

    Rogue Talent is seeking a Platform Security Engineer who will play a pivotal role in enhancing the advanced infrastructure capabilities of a distinguished cyber research and development organization.Key Responsibilities:Design, construct, and refine modern infrastructure and platform operations that prioritize security from the outset.Establish standards and...