User Experience Lead

1 week ago

Sleepy Hollow, United States Syeta Inc Full time

User Experience Lead
Director Level - User Experience Lead - you ll report directly to the Vice President/CTO and will own the
Group UX strategy, across the entire Digital portfolio of products and solutions. You ll play a key role in
the realization of our multi-product strategy, straddling design and research to ensure alignment with
business goals and resource optimization and serve as an evangelist across the org about UX. This role
will lead a global and geographically dispersed team so you will need to have the experience and
capability to build and create a high-performing culture in a virtual environment, where you re able to
maintain a strong people ethos through in person, but largely virtual connections. You will need to
develop multiple UX experiences which balance operational efficiency with differentiation within the
market.
What You ll Do
Have a big-picture overview of what UX work is being done, and how things connect, including
leading the UX components across multiple development teams to ensure a seamless user
experience.
Own the UX vision and actively evangelize how UX features into business outcomes, ensuring
that all brands are at the forefront of usable and useful UX.
Own UX metrics and the definition and evangelization on how UX outcomes are measured and
communicated.
Collaborate with other departments to ensure that UX activities are scoped to align with
business objectives and deliver organizational goals.
Identify and mitigate risks and issues related to research projects, proactively addressing
problems and finding solutions, through your team.
Lead and develop a best-in-class UX team Ensure that best-practices of user-centered design
are constantly being enacted by helping them to continuously develop their skills through
mentoring, and by planning training, knowledge sharing, workshops and virtual experiences that
enable their growth.
Manage the processes and platforms for collecting, interpreting, and sharing insights by
standardizing, centralizing and maintaining the research repository
Establish metrics, guidelines and templates to improve efficiency, consistency and repeatability
of UX practices
Track and report on UX projects and resource capacity
Improve and maintain the UX toolkit by keeping up-to-date on the latest tools, choosing and
implementing new tools when necessary, and being responsible for the procurement process

What will you do as a user experience design lead?
You will be responsible for a team of designers that dives deep into one or more of our many
products and be the company-wide design leader across several key feature areas or for an
entire product.
You will work closely our partners in product management to understand the customers who
use it, empathize with them, and imagine creative ways we can make their work lives
dramatically better.
Partner closely with your fellow designers to innovate by designing coherent, seamless, and
emotionally resonant, state-of-the-art user experiences for our users.

You will partner closely with your partners in engineering to take your pictures and turn them
into reality.
Work closely with your colleagues in user research to get subject areas customer feedback on
your designs, find out where you ve improved their lives, and where you have more work to do.
You will design world-class user experiences including new conceptual models and interaction
paradigms and focus on craft
You will create multiple iterations of proof-of-concept designs and prototypes and test the
feasibility and validity of new solutions through all phases of the project
You will ensure that your designs are safe and effective across all user roles
You will learn, grow, and be challenged.
And, if we re being honest (and we are), you will sometimes make tough compromises, find
things take longer than you want them to, or need to work extra hard to convince a colleague of
your position, or not get your way.
And sometimes, you will get frustrated that Client is still growing its design culture. But then
you ll remember that you re here to be a founding member of that design culture and help turn
client into the place you love to work and have one of the best professional experiences of your
life.
Detailed Description And Job Requirements
18+ years of experience as a design professional, and 10+ years leading design teams.
Bachelor s Degree or master s degree in UX/UI Design, Digital Media Design, Product Design,
Human Computer Interaction, or other design field.
Significant experience designing the UX and UI of creative authoring tools for designers or
developers (ex: Photoshop, Sketch, Figma, Framer, Visual Studio, XCode, etc)
Significant experience designing high polish contemporary application UIs, visually rich
information displays or dashboards, newsfeeds, and other content experiences.
Professional portfolio to present and communicate your approach, process, work, and
accomplishments
Can be based out of Silicon Valley or Sleepy Hollow, NY

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