Senior Vendor Relations Manager
2 weeks ago
Job Title: Senior Vendor Relations Manager
Location: Chesterfield, MO (Remote)
Working: Almost all remote, work in the office every other Tuesday
Duration: ongoing long-term contract
Primary Function:
- Manages the relationships between MTS and external vendors
- Administers the contracts with hardware and software vendors (can be assigned up to 40 at a time)
- Collects information about external marketplace and services as a resource on this knowledge to the organization
- Provides information and advice about technology vendors, offerings, and options
- May interact with vendor to resolve escalated problems and plan for future releases of software
Capabilities:
- Process financial transactions to IT vendors and respond to vendor inquiries
- Evaluate requests to determine user requirements
- Processes and coordinates requests with vendors under the established contract
- Tracks requests and maintains records
Problem Solving/Resolution:
- Resolves specialized or complex problems by identifying and executing a course of action aligned with, but specifically outlines in the structure problem resolution process
Business Acumen:
- Specific knowledge of company and industry as a result of several years of experience in similar settings
Customer Relationship Management:
- Responsible to the customer by being available, accessible, and responsive. Accountable for addressing customer needs through individual action with a "warm handoff" Having general knowledge of customer needs and the ability to select or identify a specific course of action to address the needs
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