Infrastructure Support Engineer
7 days ago
Job Title: Computer Support Associate I
Location: Waterloo, IA 50703 (Onsite)
Duration: 36 Months+
Schedule: Monday Friday- 02:30 PM 11 PM
Job Requirements:
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered
Education Requirements:
- Degree in an Information Technology discipline or equivalent experience.
- High School or secondary diploma or equivalent
- Business casual dress code. Will need metatarsal shoes for first day of assignment.
Additional Information:
- There is a weekend On-Call rotation that these positions will be a part of, OT is possible
- Some travel between Waterloo area locations using personal vehicle is possible
- May drive a Client's Gator while inside the factory after completing training
Provide onsite deskside support to the Waterloo IA location through performing the following duties:
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical Examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth, and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic documents/records: Typical Examples: --contact lists --process logs --problem incidence reports --customer information updates exterior ship orders --inventory, maintenance, or other service records--handling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: Understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Infrastructure Support Engineer
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