Support Analyst

7 hours ago

Sacramento, United States Cynet Systems Full time
We are looking for Support Analyst for our client in Sacramento, CA Job Title: Support Analyst Job Location: Sacramento, CA Job Type: Contract Job Description: Pay Range: $16hr - $21hr
  • Windows Microsoft application experience.
  • Troubleshooting IT related issues (preferably with call center experience).
  • iOS (iPhone, iPad) application support and troubleshooting.
  • Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device.
  • Driven to help and support clients with outstanding customer service.
  • Ability to meet attendance expectations.
  • Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite and computing in an enterprise network environment.
  • In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral issues; identifies and engages needed resources to remedy problems.
  • Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems.
  • Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.).
  • After-hours analysts provide support after core hours. =
  • Contacts On-call support for urgent issues on applications used by clients
  • Administers active 2-way communications and 'knowledge transfer' within assigned team/function, both planned/advance notice and real-time.
  • Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners and stakeholders.
  • Create/Assign incident tickets and work orders based on priority, impact and complexity to the appropriate fix agents Must be able to follow through on assigned tags to completion.
  • Assesses and ensures process and work conforms to existing policies, standards and guidelines.
  • Correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events.
  • Monitor network devices, interfaces and applications through intelligent devices and automated programs across the Client enterprise for alarms/alerts received from incidents, unauthorized or failed changes.
  • Manage alarms and alerts received from existing monitoring programs using previously defined business rules.
  • Completing documentation of service requests within established time frames.
Minimum Qualifications:
  • High School Diploma or equivalent.
  • 1 year of IT service/help desk operations experience.
  • Complete service requests and troubleshoot computer and device problems via the telephone & web channels.
  • Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment.
  • Strong client customer skills.
  • Ability to learn quickly and transfer essential knowledge to team members.
  • Capable analytical skills.
  • Teamwork is essential.
  • Strong communication skills.
  • Demonstrates work quality and efficiency.
  • Open and adaptable to change.
  • Passion for safety.
Desired Qualifications:
  • Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.
  • 1 year of general customer service experience in retail, or call center sales or service role.
  • IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation.
  • Qualitative and quantitative analytic & problem solving skills.
  • Ability to learn new concepts quickly.
  • Organizational skills.
  • Advanced verbal and written communication skills.
  • Proficient in Microsoft Excel and Word.
  • Is able to work independently or as part of a team.
  • Has novice/ basic knowledge of one plus of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP.
  • Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks.
  • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline.

  • Acquisition Support Analyst

    4 weeks ago

    Sacramento, United States AECOM Full time

    AECOM is seeking an Acquisition Support Analyst to be based in Sacramento, CA. JOB SUMMARY:The Acquisition Support Analyst supports a large infrastructure program with acquisitions, relocations, condemnation, and property management. The primary focu Support Analyst, Acquisition, Support, Analyst, Property Management, Accounting, Technology

  • Program Support Analyst

    3 weeks ago

    Sacramento, California, United States State of California Full time

    Job SummaryWe are seeking a highly skilled and motivated Program Support Analyst to join our team at the State of California. As a Program Support Analyst, you will play a critical role in supporting the Employment Development Department's mission to connect job seekers and employers.Key ResponsibilitiesAssist supervisors and managers with complex analytical...

  • Program Support Analyst

    2 weeks ago

    Sacramento, California, United States State of California Full time

    Job SummaryWe are seeking a highly skilled and motivated Program Support Analyst to join our team at the State of California. As a key member of our team, you will provide analytical and administrative support to division leadership and team members, and serve as project lead for the implementation of new legislation, policy, and program changes.Key...

  • Desktop Support Analyst

    1 day ago

    Sacramento, United States Sunrise System Inc Full time

    Job Title: Desktop Support Analyst Job ID: 24-04608 Location: Sacramento, CA Duration: 12 months on W2 Contract. Minimum Qualifications: High School Diploma or equivalent 1 year of IT service/help desk operations experience Desired Qualifications: Two to four-year college degree and/or IT learning accreditation or certification or...

  • Desktop Support Analyst

    8 hours ago

    Sacramento, United States Sunrise Systems, Inc. Full time

    Job Title: Desktop Support Analyst Job ID: 24-04608 Location: Sacramento, CA Duration: 12 months on W2 Contract. What are the top personality traits or skills sets that make a contractor successful at the TSC: Windows Microsoft application experienceTroubleshooting IT related issues (preferably with call center experience)iOS (iPhone, iPad) application...

  • Computer Client Support Analyst

    5 days ago

    Sacramento, United States Amiseq Inc. Full time

    - Windows Microsoft application experience- Troubleshooting IT related issues (preferably with call center experience)- iOS (iPhone, iPad) application support and troubleshooting- Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device- Driven to help and support clients with outstanding customer service.- Ability to meet...

  • Technical Support Analyst

    6 days ago

    Sacramento, United States Motion Recruitment Full time

    Our large finance and advisory company is looking for a contract Tech Support Analyst. This is fully onsite role, local to Seattle, WA.This position is primarily focused on desktop support responsibilities for internal team members and contractors. Escalation support, IT admin, access support, mentoring, and IT project implementation support.Contract...

  • Technical Support Analyst

    7 days ago

    Sacramento, United States Motion Recruitment Full time

    Our large finance and advisory company is looking for a contract Tech Support Analyst. This is fully onsite role, local to Sacramento, CA.This position is primarily focused on desktop support responsibilities for internal team members and contractors. Escalation support, IT admin, access support, mentoring, and IT project implementation support.Contract...

  • Technical Support Analyst

    2 days ago

    Sacramento, United States Motion Recruitment Full time

    Our large finance and advisory company is looking for a contract Tech Support Analyst. This is fully onsite role, local to Sacramento, CA.This position is primarily focused on desktop support responsibilities for internal team members and contractors. Escalation support, IT admin, access support, mentoring, and IT project implementation support.Contract...

  • Support Analyst/IT Help Desk Analyst

    3 months ago

    Sacramento, United States AMISEQ Full time

    Note: Need Typing Test results for submission is mandatory.What are the top personality traits or skills sets that make a contractor successful at the TSC?- Windows Microsoft application experience- Troubleshooting IT related issues (preferably with call center experience)- iOS (iPhone, iPad) application support and troubleshooting- Computer networking...

  • Support Analyst/IT Help Desk Analyst

    3 months ago

    Sacramento, United States AMISEQ Full time

    Note: Need Typing Test results for submission is mandatory.What are the top personality traits or skills sets that make a contractor successful at the TSC?- Windows Microsoft application experience- Troubleshooting IT related issues (preferably with call center experience)- iOS (iPhone, iPad) application support and troubleshooting- Computer networking...

  • Credit Analyst

    1 month ago

    Sacramento, United States Performance Food Group Full time

    As a Credit Analyst, you will play an integral part in supporting our business today and planning our business for tomorrow. You will be responsible for working with a diverse customer portfolio and engaging directly with customers and Core-Mark pers Credit Analyst, Analyst, Evaluation, Accounts Receivable, Collections, Manager, Manufacturing, Technology

  • Computer Client Support Analyst, Asc

    4 weeks ago

    Sacramento, United States Axelon Full time

    (Agile1)Computer Client Support Analyst, Asc Sacramento, CA 12 Months Pay rate:$21/HR o These positions will be 100% onsite to start and once the candidate demonstrates the ability to work independently and meet performance expectations, a hybrid work schedule will be available. This usually takes 3-6 months of work before the candidate is ready to be...

  • Accounting Analyst

    4 weeks ago

    Sacramento, California, United States Department of FISCal Full time

    Job SummaryThe Department of FISCal is seeking a highly skilled Accounting Analyst to join our team. As an Accounting Analyst, you will play a critical role in providing financial analysis and support to our organization.Key ResponsibilitiesProvide financial analysis and support to the Department of FISCalAssist in the preparation of financial reports and...

  • Investigations Analyst

    3 weeks ago

    Sacramento, California, United States State of California Full time

    Job SummaryWe are seeking a highly skilled Investigations Analyst to join our team at the State of California. As an Investigations Analyst, you will play a critical role in supporting the Investigations Unit of the Independent Office of Audits and Investigations (IOAI). Your primary responsibilities will include receiving, analyzing, recording, processing,...

  • Energy Analyst

    2 weeks ago

    Sacramento, California, United States California Energy Commission Full time

    Job Title: Energy AnalystThe California Energy Commission is seeking a highly skilled Energy Analyst to join our Special Projects Unit within the Fuels and Transportation Division. As an Energy Analyst, you will play a critical role in supporting our efforts to transform California's fuel and vehicle types to meet the state's climate change and public health...

  • Tax Analyst

    2 days ago

    Sacramento, California, United States Franchise Tax Board Full time

    Job Title: Tax AnalystFranchise Tax Board is seeking a highly skilled Tax Analyst to join our team. As a Tax Analyst, you will be responsible for analyzing and interpreting tax data, identifying trends and patterns, and providing recommendations to improve tax compliance and revenue collection.Key Responsibilities:Conduct in-depth analysis of tax data to...

  • Geospatial Analyst

    3 weeks ago

    Sacramento, California, United States Land IQ Full time

    Job Title: Geospatial AnalystLand IQ is seeking a skilled Geospatial Analyst to join its team in Sacramento, California. As a key member of our team, you will work closely with our experts in remote sensing, GIS, and agronomic disciplines to develop innovative geospatial solutions.Key Responsibilities:Develop and implement geospatial data analysis and...

  • Business Systems Analyst

    3 weeks ago

    Sacramento, California, United States West Advanced Technologies Full time

    Business Analyst Job Description **Job Summary** We are seeking a highly skilled Business Analyst to join our team at West Advanced Technologies, Inc. As a Business Analyst, you will play a critical role in analyzing business systems and designing solutions to meet the needs of our government agency clients. **Key Responsibilities** * Gather and analyze...

  • Business Analyst

    3 weeks ago

    Sacramento, California, United States West Advanced Technologies Full time

    {"Job Title": "Business Analyst", "Job Summary": "We are seeking a highly skilled Business Analyst to join our team at West Advanced Technologies, Inc.As a Business Analyst, you will provide support and capacity for the project manager, add capacity to the project team, and help coordinate and facilitate communication between project management teams and the...