Technical Support Engineer

4 weeks ago


Chicago, United States Dizer Corp Full time

Hi Pals,

We have a position for Technical Support Engineer at Naperville TN(Onsite) and Chicago IL.

Title: Technical Support Engineer

Location: Naperville TN and Chicago IL.

Duration: 12 Months+

Requirement:

  • Installing and configuring computer hardware, software & peripherals
  • Manage user accounts as needed, including permissions and access controls.
  • Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).
  • Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
  • Providing support to growing mobility platform (iOS, Android and windows-based platform).
  • Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)
  • Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.
  • Providing support for Mobile Device Management Platforms (Intune)
  • Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.
  • Deliver and achieve high quality support and service level
  • Document and maintain accurate records of incidents and resolutions.
  • Assist other IT teams, acting as the local hands and eyes in resolving IT technical issues.
  • Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.
  • Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions
  • Manage and track IT assets, including computers, peripherals, and other equipment.
  • Assist in the procurement process for new equipment and software
  • Work closely with other IT team members and departments to resolve complex issues and implement new solutions
  • Create/Update/ Manage knowledge articles
  • Responsible for office movements/decommission/setup.

Technical and Professional Expertise

  • Post-secondary education in Computer Science or Information Systems, or related qualifying work experience
  • 5+ years of experience in Site Support role
  • ITIL Foundation Certified
  • Excellent communications (verbal and written) & presentation skills
  • Strong understanding of IT infrastructure and technologies

Thanks & RegardsPaul |Technical Recruiter |Dizer Corp.1912 Mentor Ave | Painesville | OH 44077Direct:Desk No : EXT 130;/div> |




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