Client Service Liaison

1 week ago

Minneapolis, United States Randstad Digital Full time
job summary:

We're seeking a dedicated Client Service Liaison to join our client's dynamic team at their Plymouth, MN based office In this role, you will manage a wide range of service activities, including small projects, warranty administration, and planned/on-demand maintenance. You'll work closely with customers, vendors, and labor partners, while collaborating with internal teams across logistics, procurement, project management, and finance. If you have strong communication, critical thinking, and problem-solving skills and are passionate about providing excellent customer service, we'd love to hear from you.

location: PLYMOUTH, Minnesota

job type: Permanent

salary: $56,000 - 60,000 per year

work hours: 8am to 4pm

education: Bachelors

responsibilities:


  • Manage Service Work Orders: Oversee the entire lifecycle of customer service work orders, from setup to tracking, material ordering, and invoicing, ensuring timely and accurate completion.
  • Coordinate Small Projects: Handle small-scale projects using project management tools and best practices, managing every stage from initiation to delivery to meet customer service needs.
  • Maintain strong Customer Relationships: Provide exceptional customer service, addressing service requirements promptly and fostering positive relationships with clients.
  • Emergency and On-Demand Support: Manage emergency service work and on-demand maintenance, including off-hours and overnight projects, as part of a rotating on-call schedule.
  • Collaborate with Labor Partners: Work closely with Labor Partners (technicians and electricians), scheduling service and warranty work while ensuring all parties adhere to scope, budget, and timelines.


qualifications:

  • Experience level: Entry Level
  • Minimum 3 years of experience
  • Education: Bachelors


skills: project managementlighting knowledgeelectrical knowledgecommunication skillscustomer serviceField Service


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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