IT Desktop Support Technician

4 weeks ago

Boulder, United States TEKsystems co Allegis Group Full time
Desktop Support Technician
  • This will be an ONSITE job opportunity in the Boulder area.

Job Description:
Our customer is seeking a desktop support technician to assist with their Level 2 support. Tier two technical remote support in response to internal IT requests associated with system, hardware, software, networking, phone, printing and other related issues.
Tasks are to be completed while maintaining the highest safety, food safety and quality, cost and GMP standards in a high speed manufacturing environment.
Skills:
Desktop, Support, Active Directory, Hardware, Technical support, Troubleshooting, Windows 10/11, Office 365, Imaging, SCCM, Phone support, Mobile support, Troubleshooting hardware, Ticketing systems, printer support, Strong customer support
Duties and Responsibilities:
  • Receives and prioritizes advanced IT support requests, maintains ongoing log of issue data (until resolution) within tracking system and resolves all issues using practices that limit future reoccurrences.
  • Maintains regular communication with users, IT team and IT management throughout the issue resolution process - including follow-up to ensure issues are completed to the customers' satisfaction.
  • Manages full process installation of user workstations as well as the procurement, deployment, configuration, and updating of various IT equipment.
  • Serves as an escalation point for sensitive requests and forwards urgent, higher priority/complex issues to Sr. IT personnel or other relevant departments.
  • Participates in strategic planning for corporate IT solutions to identify requirements, document tasks and propose/implement solutions for customer or IT driven CS projects.
  • Assists in maintaining department knowledge base by documenting best-in-class service approaches and suggested process changes to increase efficiency.
  • Periodically assists with priority projects beyond scheduled hours and on other projects, as assigned.
  • Reports food safety and quality issues and initiate action, as necessary.

Requirements
  • Minimum 2-5 years experience in a Desktop Support or related capacity with additional customer/client service training experience
  • Bachelor's Degree in Computer Science, Information Systems, etc. or equivalent work experience.
  • Technical training certifications preferred.
  • Experience with PC hardware/software support.
  • Knowledge of Windows/ Macintosh operating systems and ability to troubleshoot issues and demonstrate problem solving techniques for local and remote users.
  • Exceptional customer service experience and proven ability to provide high quality customer service via the phone and email.
  • Advanced knowledge of MS Office products (i.e. Word, Excel, PowerPoint), Internet Explorer; and Outlook with an Exchange based email system with experience in assisting others with the use of these products.
  • Advanced understanding of configuring and supporting IT equipment in a Corporate/business setting
  • Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail.
  • Strong interpersonal skills and ability to communicate (verbal/writing) effectively.
  • Self-motivated and strong analytical / problem solving skills.
  • Ability to collaborate at all levels of the organization and across other functional areas.

Manufacturing experience would be a PLUS
Daily Job Duties:
- 2-3 hours a day will be spent in the ticket que (ServiceNow)
- Providing remote desktop support for internal employees
- Some phone support (1-2 calls/day)
Additional Skills & Qualifications:
- ITSM experience needed (ServiceNow a plus)
- ITIL, Net+, Sec+ certifications nice to have
- TEAMS, Tanium, Intune, MDM, Virtual Desktops, Shared Drives, outlook, Zebra Printers

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
  • Medical, dental & vision
  • 401(k)/Roth
  • Insurance (Basic/Supplemental Life & AD&D)
  • Short and long-term disability
  • Health & Dependent Care Spending Accounts (HSA & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. IT Desktop Support Technician

  • Desktop Support Technician

    1 month ago

    Boulder, United States TEKsystems Full time

    *Description:* Hain Celestial is seeking a desktop support technician to assist with their Level 2 support. The team is made up of 5 individuals across the country (NY, Boulder, Pennsylvania, California, Canada). Tier two technical remote support in response to internal IT requests associated with system, hardware, software, networking, phone, printing and...

  • Desktop Support Specialist

    3 weeks ago

    Boulder, Colorado, United States Spire Full time

    Technical Support EngineerSpire Global is a leading space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide advanced maritime, aviation, and weather tracking worldwide.We are seeking an experienced IT Desktop Support Specialist to join our global team. This...

  • Desktop Support Specialist

    2 weeks ago

    Boulder, Colorado, United States University of Colorado Full time

    Job SummaryThe University of Colorado is seeking a highly skilled Desktop Support & AV Program Manager to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our faculty, staff, and students.Key ResponsibilitiesManage the IT Desktop Support Group and Services, working closely with leadership to...

  • Desktop Support Specialist

    4 weeks ago

    Boulder, Colorado, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Desktop Support SpecialistFutran Tech Solutions Pvt. Ltd. is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will provide on-site field support to customers, performing basic installations, repairs, upgrades, and maintenance on hardware and equipment.Key Responsibilities:Provide on-site field...

  • Desktop Support Specialist

    3 weeks ago

    Boulder, Colorado, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Desktop Support SpecialistFutran Tech Solutions Pvt. Ltd. is seeking a skilled Desktop Support Specialist to join our team. As a key member of our technical support team, you will provide on-site field support to customers, ensuring that their hardware and software needs are met.Key Responsibilities:Provide on-site field support to customers,...

  • IT Support Specialist

    3 weeks ago

    Boulder, Colorado, United States Agilent Full time

    Job Title: Onsite IT Support SpecialistJob Summary:Agilent is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support for our IT infrastructure, including Windows workstations, MS Active Directory, VPN, antivirus, SCCM patching, encryption, and MS Office applications. You will...

  • Help Desk Support Specialist

    4 weeks ago

    Boulder, Colorado, United States Abacus Technology Full time

    Job Title: Help Desk TechnicianAbacus Technology is seeking a skilled Help Desk Technician to provide top-notch technical support for our enterprise-level environment. This is a full-time position at the National Oceanic and Atmospheric Association (NOAA).Responsibilities:Provide end-user support for a variety of issues, including those related to Windows...

  • Help Desk Support Specialist

    3 weeks ago

    Boulder, Colorado, United States Abacus Technology Full time

    Job Title: Help Desk TechnicianAbacus Technology is seeking a skilled Help Desk Technician to provide top-notch infrastructure and operations support for an enterprise-level environment. This is a full-time position at the National Oceanic and Atmospheric Association (NOAA).Responsibilities:Provide end-user support for a variety of issues, including those...

  • Technical Support Specialist

    4 weeks ago

    Boulder, Colorado, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Technology Support Specialist II to join our team at Insight Global. As a key member of our Technology department, you will provide top-notch technical support to our end-users, ensuring seamless access to our firm-approved applications.Key ResponsibilitiesProvide assistance to end-users for firm-approved...

  • Desktop Support specialist

    1 month ago

    Boulder, United States Futran Tech Solutions Pvt. Ltd. Full time

    Field Technical Support Rep-3 3200 Walnut St, Boulder, CO 80301 Onsite position requirement • Job Description Summary Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support. •...

  • IT Support Specialist

    2 weeks ago

    Boulder, Colorado, United States Integrated DNA Technologies Full time

    At Integrated DNA Technologies, we're seeking a skilled IT Support Specialist to join our team. As a key member of our support function, you'll be responsible for providing top-notch technical assistance to our users, ensuring seamless operations and minimizing downtime.This role requires a strong technical foundation, excellent communication skills, and the...

  • Help Desk Technician

    3 weeks ago

    Boulder, Colorado, United States Abacus Technology Full time

    About the RoleAbacus Technology is seeking a skilled Help Desk Technician to provide top-notch infrastructure and operations support for an enterprise-level environment. This is a full-time position at the National Oceanic and Atmospheric Association (NOAA).Key ResponsibilitiesProvide end-user support for a variety of issues related to Windows and Apple...

  • Technical Support Manager

    2 weeks ago

    Boulder, Colorado, United States Holland & Hart LLP Full time

    Job Summary:Holland & Hart LLP is seeking a highly skilled Technical Support Manager to oversee the daily operations of our technical support team. This role involves leading, mentoring, and developing a team of technical support analysts, implementing best practices, and driving continuous improvement to enhance customer satisfaction.Key...

  • Helpdesk Support Specialist

    2 weeks ago

    Boulder, Colorado, United States Bennett Thrasher LLP Full time

    Job SummaryBennett Thrasher LLP is seeking a highly skilled IT Support Analyst (II) to join our team. As a key member of our IT Help Desk team, you will provide expert technical support to our staff across various locations, utilizing a ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups.Key...

  • Behavioral Support Specialist

    3 weeks ago

    Boulder, Colorado, United States ProCare Therapy Full time

    Job OverviewProCare Therapy is seeking a highly skilled Registered Behavior Technician (RBT) to join our team in Boulder, CO. As an RBT, you will play a vital role in providing personalized behavioral support services to students with special needs, fostering their development and success in an educational environment.Key Responsibilities:Implement behavior...

  • Radiology Technician

    3 weeks ago

    Boulder, Colorado, United States Skyline Med Staff Allied Full time

    Job Opportunity: Radiology TechnicianSkyline Med Staff Allied is seeking a skilled Radiology Technician to join their team for a travel assignment in Boulder, Colorado.Job Requirements:Specialty: Radiology TechnicianDiscipline: Allied Health ProfessionalShift: 8 hours, eveningsEmployment Type: TravelThe ideal candidate will have experience working in a...

  • Radiology Technician

    1 month ago

    Boulder, Colorado, United States Skyline Med Staff Allied Full time

    Job Opportunity: Radiology TechnicianSkyline Med Staff Allied is seeking a skilled Radiology Technician to join our team for a travel assignment in Boulder, Colorado.Job Details:Specialty: Radiology TechnicianDiscipline: Allied Health ProfessionalDuration: 13 weeksHours: 40 hours per weekShift: 8 hours, eveningsAs a travel professional with Skyline Med...

  • Radiology Technician

    3 weeks ago

    Boulder, Colorado, United States Focus Staff Full time

    Job Title: Travel Radiology TechnicianFocus Staff is seeking a skilled Radiology Technician for a travel assignment in Boulder, Colorado.Job Summary:We are looking for a highly motivated and experienced Radiology Technician to join our team. As a travel Radiology Technician, you will have the opportunity to work in a dynamic and fast-paced environment,...

  • Radiology Technician

    1 month ago

    Boulder, Colorado, United States OneStaff Medical Full time

    Job Opportunity: Diagnostic Imaging X-Ray TechnicianOneStaff Medical is seeking a skilled Diagnostic Imaging X-Ray Technician to join our team for a 13-week assignment in Boulder, Colorado.Job Details:Specialty: Diagnostic Imaging X-RayDiscipline: Allied Health ProfessionalDuration: 13 weeksShift: 8 hours, daysEmployment Type: TravelX-ray Technicians play a...

  • Medical Technician

    1 month ago

    Boulder, Colorado, United States DispatchHealth Management Full time

    Job Summary:We are seeking a highly skilled Medical Technician to join our team at DispatchHealth Management. As a Medical Technician, you will play a critical role in providing high-quality patient care in the comfort of their own homes. Key Responsibilities:Work under the supervision of licensed Nurse Practitioners/Physician Assistants to provide patient...