Desktop Support specialist
2 months ago
Field Technical Support Rep-3
3200 Walnut St, Boulder, CO 80301
Onsite position requirement
• Job Description Summary
Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support.
• Job Description
Essential Job Functions
• Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
• Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
• Assists in instructing customers in the operation and maintenance of systems/equipment.
• Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
• Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
Basic Qualifications
• High school diploma or G.E.D.
• Three or more years of field support experience
• Experience working with the company's hardware, software and equipment products
• Experience working with customer technology and support requirements
• Experience working with process and/or system design concepts
• Experience working with appropriate programming languages, operating systems and software
Other Qualifications
• Interpersonal skills to work with customers and other unit personnel
• Analytical and problem solving skills
• Communication skills
• Time management and organizational skills
• Ability to resolve non-complex hardware and equipment problems
• Must have some networking experience for eyes and hands.
Work Environment
• Office environment
• May require weekend work
• May require shift work
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