eCommerce Fulfillment Specialist

18 hours ago

Plano, United States Yoh - A Day & Zimmerman Company Full time
eCommerce Fulfillment Specialist
Location: Plano, TX
Schedule: Hybrud
Rate: $28.00 - $33.00/hr

Summary:
The main function of a logistics specialist is to coordinate and expedite the flow of work and materials within or between departments of an
establishment according to production schedule. A typical logistics specialist is responsible for reviewing and distributing production,
work and shipment schedules and compiling reports on inventory levels, cost, etc. The role will have tactical day to day operations for eCommerce fulfillment such as running and monitoring open orders daily, working with our internal teams,
and our fulfillment provider to quickly resolve and have orders shipped on time and fix orders that are outside our service level. This will require day to day operational support to collaborate between Supply Chain, Customer Service, Logistics, Transportation and IT Teams. You will need to diagnose and understand the underlying operational issues and opportunities in the business and work on initiatives to address them. This position will be responsible for developing key reporting and IT requirements; as well as, documenting process flows to illustrate and understand the current integrations with our partners and how our systems work. This will be used to identify issues and drive process and system improvement requirements. Managing and using data to identify to get ahead of any delays or issues for open orders or deliveries is a key function of the role. Successful candidates will have the ability to proactively solve both short term and long term issues effectively.

Top skills:
Experience with eCommerce, Retail, or Consumer Electronics businesses
2-5 years relevant experience in fulfillment and direct to consumer eCommerce business operations
eCommerce Fulfillment experience
Operations Management
Critical Thinking
Verbal and written communication skills, attention to detail, problem solving and interpersonal skills.
Ability to navigate the Company's organization to gather information, elicit feedback, and engage other teams for collaboration.
Strong analytical and problem solving skills.
Excellent communication skills (verbal and written)
Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities.
Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application.

Responsibilities:
Review and create documents and materials to monitor work processes in order to assess completeness, accuracy and conformation to standards and specifications.
Preform day to day tasks to support business operations of eCommerce Fulfillment and collaboration with teams to ensure processes are being followed.
Evaluate Logistics and Shipping partners performance and surface exceptions and issues to the correct parties for resolution.
Work with Logistics on filing claims against 3PLs and shipping partners.
Utilize surveys to analyze and drive improvements based on qualitative feedback.
Monitor and take action on exception reporting and understand measurements of KPI s for lead times, shipping time, backorders, shipping exceptions to
track progress towards operational goals for direct eCommerce business.
Support day to day business operations of eCommerce reviewing orders and collaborating with teams to prevent back orders and ensure accurate delivery promise messaging on Company's website.
Develop and maintain constructive and cooperative working relationships with all stakeholders.

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

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