MSP Engineer
2 hours ago
MANAGED SERVICES ENGINEER (Level 2)
JOB DESCRIPTION
ABOUT THE POSITION:
Onsite(5 days/week) Redbank Office,NJ
OBJECTIVES OF THIS ROLE:
- Provide excellent Client service and consistently work to exceed Client s expectations.
- Demonstrates excellent communication, both written and oral.
- Has and can demonstrate true level 2 engineering skillsets in typical MSP platforms.
- Perform Level 1/2 outstanding technical support (in person, on the phone, and via remote sessions).
- Ensure tickets are updated with detailed technical notes and are resolved correctly the first time.
- Complete technical training and exams as needed for partnership levels.
- Travel to Client sites in NJ, NY, and PA areas, as needed.
- Triage incoming requests via phone and email.
- Determine priority, create, and track tickets in the Help Desk Software system (Autotask).
- Assist with training of junior engineers and documenting procedures and tasks.
- Resolve as many tickets as possible meeting SLAs.
- Implement processes and procedures to track and fulfill tasks outlined in Client MSP offerings.
- Assist with onboarding and offboarding clients.
- Assist team members with onsite support as necessary.
- Meet/exceed tickets.
- Create and implement Service Desk SLA s and PKI s.
- Assist with updating/creating Client documentation.
- Provide technical assistance for all IT related hardware as needed.
POSITION REQUIREMENTS:
- A+ certification preferred
- Knowledge and experience using remote access tools
- Excellent communication skills (verbal and written)
- Previous experience providing customer support over the phone
- Effective time management skills
- Passion to provide outstanding customer service
- Sound troubleshooting skills with an aptitude for problem-solving
- Can do/service-oriented attitude
- Energetic about taking on new tasks and learning
- Able to prioritize and handle multiple tasks with minimal oversight
- Focus on teamwork and collaboration
- Ability to work independently towards goals
- Highly motivated and flexible
- Excellent work ethic and highly organized
- Ability to interface with all levels of the organization
- Strong Desktop hardware Experience
REQUIRED SKILLS & QUALIFICATIONS:
- College degree preferred or an equivalent of education.
- MSP experience.
- 3-5 years experience in a Help Desk / End User / Desktop support environment
- Must be able to perform multiple tasks, handle multiple priorities, and perform exceptionally under high-stress conditions.
- Experience with MS Server environments: Active Directory, File Share, Group Policy.
- Experience with MS Server environments: Active Directory, Windows 10, 11,
- Experience with MS Server environments: MS 365 administration and security.
- Knowledge of computer operations and standard software packages (MS Office Suite, Adobe).
- Experience with Kaseya Autotask PSA a plus.
-
MSP Engineer
3 hours ago
Red Bank, United States Enterprise Engineering Full timeMSP Engineer 5 days on site Red Bank, NJ Long Term Consulting Seeking an experienced Managed Services (MSP) Engineer. The MSP Engineer will work closely with businesses and other organizations to develop tech solutions that help solve a client's specific business needs. The MSP Engineer will also manage and monitor networks, systems, and devices for...
-
MSP Engineer
7 days ago
Red Bank, New Jersey, United States Enterprise Engineering Inc. (EEI) Full timeJob Title: MSP EngineerEnterprise Engineering Inc. (EEI) is seeking an experienced MSP Engineer to join our team. As an MSP Engineer, you will work closely with businesses and other organizations to develop tech solutions that help solve a client's specific business needs.Key Responsibilities:Provide excellent client service and consistently work to exceed...
-
MSP Engineer Position
4 days ago
Red Bank, New Jersey, United States Enterprise Engineering Full timeJob Title: MSP EngineerWe are seeking an experienced Managed Services (MSP) Engineer to join our team at Enterprise Engineering. The successful candidate will work closely with businesses and other organizations to develop tech solutions that help solve a client's specific business needs.Key Responsibilities:Provide excellent client service and consistently...
-
MANAGED SERVICES ENGINEER
3 hours ago
Red Bank, United States Stellent IT LLC Full timeJob Description Role: MANAGED SERVICES ENGINEER (Level 2) Location: Red Bank, New Jersey Duration: 6+ Months Position Details Level 2 Support with MSP experience 5 days on site Red Bank, NJ- Local candidates will drive to surrounding clients and will be able to expense miles and tolls Long Term Consulting or USC LinkedIn Profile with Photo In...
-
Managed Services Engineer
7 days ago
Red Bank, New Jersey, United States Sira Consulting, an Inc 5000 company Full timeAbout the Position:Sira Consulting, an Inc 5000 company, is seeking an experienced Managed Services (MSP) Engineer to join our Engineering team. As a key member of our team, you will work closely with businesses and organizations to develop tech solutions that meet their specific needs.Job Description:The MSP Engineer will be responsible for managing and...
-
Level 2 Tech Support
1 week ago
Red Bank, United States Enterprise Engineering Inc. (EEI) Full timeMSP Engineer - Level 2 Tech Support5 days on site Red Bank, NJ Long Term Consulting Seeking an experienced Managed Services (MSP) Engineer. The MSP Engineer will work closely with businesses and other organizations to develop tech solutions that help solve a client's specific business needs. The MSP Engineer will also manage and monitor networks, systems,...
-
Level 2 Tech Support
1 week ago
Red Bank, United States Enterprise Engineering Inc. (EEI) Full timeMSP Engineer - Level 2 Tech Support5 days on site Red Bank, NJ Long Term Consulting Seeking an experienced Managed Services (MSP) Engineer. The MSP Engineer will work closely with businesses and other organizations to develop tech solutions that help solve a client's specific business needs. The MSP Engineer will also manage and monitor networks, systems,...
-
Help Desk Specialist
1 week ago
Red Bank, United States Sira Consulting, an Inc 5000 company Full timeLevel 2 Support with MSP experience 5 days on site Red Bank, NJ- Local candidates – will drive to surrounding clients and will be able to expense miles and tolls Long Term Consulting GC or USCLinkedIn Profile with Photo In short, we are looking for an IT professional with MSP experience who is a self-starter, recognizes the importance achieving...
-
Help Desk Specialist
1 week ago
Red Bank, United States Sira Consulting, an Inc 5000 company Full timeLevel 2 Support with MSP experience 5 days on site Red Bank, NJ- Local candidates – will drive to surrounding clients and will be able to expense miles and tolls Long Term Consulting GC or USCLinkedIn Profile with Photo In short, we are looking for an IT professional with MSP experience who is a self-starter, recognizes the importance achieving...
-
Help Desk Specialist
3 days ago
Red Bank, United States Sira Consulting, an Inc 5000 company Full timeLevel 2 Support with MSP experience 5 days on site Red Bank, NJ- Local candidates - will drive to surrounding clients and will be able to expense miles and tolls Long Term Consulting GC or USCLinkedIn Profile with PhotoIn short, we are looking for an IT professional with MSP experience who is a self-starter, recognizes the importance achieving deliverables,...
-
Technical Support Level 2
1 week ago
Red Bank, United States Enterprise Engineering Inc. (EEI) Full timeMSP Engineer / Technical Support L2 5 days on siteRed Bank, NJLong Term ConsultingSeeking an experienced Managed Services (MSP) Engineer. The MSP Engineer will work closely with businesses and other organizations to develop tech solutions that help solve a client’s specific business needs. The MSP Engineer will also manage and monitor networks, systems,...
-
Technical Support Level 2
1 week ago
Red Bank, United States Enterprise Engineering Inc. (EEI) Full timeMSP Engineer / Technical Support L2 5 days on siteRed Bank, NJLong Term ConsultingSeeking an experienced Managed Services (MSP) Engineer. The MSP Engineer will work closely with businesses and other organizations to develop tech solutions that help solve a client’s specific business needs. The MSP Engineer will also manage and monitor networks, systems,...