Help Desk Specialist

1 week ago

Red Bank, United States Sira Consulting, an Inc 5000 company Full time

Level 2 Support with MSP experience

5 days on site

Red Bank, NJ- Local candidates – will drive to surrounding clients and will be able to expense miles and tolls

Long Term Consulting

GC or USC

LinkedIn Profile with Photo

In short, we are looking for an IT professional with MSP experience who is a self-starter, recognizes the importance achieving deliverables, and has excellent communication skills.

MANAGED SERVICES ENGINEER (Level 2)

JOB DESCRIPTION

ABOUT THE POSITION:

Semperlinc is a highly respected Cybersecurity and IT managed services provider and systems integrator that specializes in the deployment and delivery of a cybersecurity suite of services, IT infrastructure, virtualization services, security, and cloud solutions. Due to recent ongoing business growth expectations, our Engineering team is looking to expand.

Semperlinc is seeking an experienced Managed Services (MSP) Engineer. The MSP Engineer will work closely with businesses and other organizations to develop tech solutions that help solve a client’s specific business needs. The MSP Engineer will also manage and monitor networks, systems, and devices for assigned Clients and develop and plan long-term IT projects and strategies.

OBJECTIVES OF THIS ROLE:

  • Provide excellent Client service and consistently work to exceed Client’s expectations.
  • Demonstrates excellent communication, both written and oral.
  • Has and can demonstrate true level 2 engineering skillsets in typical MSP platforms.
  • Perform Level 1/2 outstanding technical support (in person, on the phone, and via remote sessions).
  • Ensure tickets are updated with detailed technical notes and are resolved correctly the first time.
  • Complete technical training and exams as needed for partnership levels.
  • Travel to Client sites in NJ, NY, and PA areas, as needed.
  • Triage incoming requests via phone and email.
  • Determine priority, create, and track tickets in the Help Desk Software system (Autotask).
  • Assist with training of junior engineers and documenting procedures and tasks.
  • Resolve as many tickets as possible meeting SLAs.
  • Implement processes and procedures to track and fulfill tasks outlined in Client MSP offerings.
  • Assist with onboarding and offboarding clients.
  • Assist team members with onsite support as necessary.
  • Meet/exceed tickets.
  • Create and implement Service Desk SLA’s and PKI’s.
  • Assist with updating/creating Client documentation.
  • Provide technical assistance for all IT related hardware as needed.


POSITION REQUIREMENTS:

  • A+ certification preferred
  • Knowledge and experience using remote access tools
  • Excellent communication skills (verbal and written)
  • Previous experience providing customer support over the phone
  • Effective time management skills
  • Passion to provide outstanding customer service
  • Sound troubleshooting skills with an aptitude for problem-solving
  • Can do/service-oriented attitude
  • Energetic about taking on new tasks and learning
  • Able to prioritize and handle multiple tasks with minimal oversight
  • Focus on teamwork and collaboration
  • Ability to work independently towards goals
  • Highly motivated and flexible
  • Excellent work ethic and highly organized
  • Ability to interface with all levels of the organization
  • Strong Desktop hardware Experience


REQUIRED SKILLS & QUALIFICATIONS:

  • College degree preferred or an equivalent of education.
  • MSP experience.
  • 3-5 years’ experience in a Help Desk / End User / Desktop support environment
  • Must be able to perform multiple tasks, handle multiple priorities, and perform exceptionally under high-stress conditions.
  • Experience with MS Server environments: Active Directory, File Share, Group Policy.
  • Experience with MS Server environments: Active Directory, Windows 10, 11,
  • Experience with MS Server environments: MS 365 administration and security.
  • Knowledge of computer operations and standard software packages (MS Office Suite, Adobe).
  • ▪ Experience with Kaseya Autotask PSA a plus.

  • Help Desk Specialist

    1 week ago

    Red Bank, United States Sira Consulting, an Inc 5000 company Full time

    Level 2 Support with MSP experience 5 days on site Red Bank, NJ- Local candidates – will drive to surrounding clients and will be able to expense miles and tolls Long Term Consulting GC or USCLinkedIn Profile with Photo In short, we are looking for an IT professional with MSP experience who is a self-starter, recognizes the importance achieving...

  • Help Desk Specialist

    3 days ago

    Red Bank, United States Sira Consulting, an Inc 5000 company Full time

    Level 2 Support with MSP experience 5 days on site Red Bank, NJ- Local candidates - will drive to surrounding clients and will be able to expense miles and tolls Long Term Consulting GC or USCLinkedIn Profile with PhotoIn short, we are looking for an IT professional with MSP experience who is a self-starter, recognizes the importance achieving deliverables,...

  • IT Help Desk Manager

    15 hours ago

    Red Bank, New Jersey, United States SAFENET SOLUTIONS LLC Full time

    Job Title: IT Help Desk ManagerSAFENET SOLUTIONS LLC is seeking an experienced IT Help Desk Manager to join our team. As a key member of our technical operations team, you will be responsible for managing the performance, productivity, and technical standards of our Help Desk team.Key Responsibilities:Manage the Help Desk team to ensure exceptional network...

  • Front Desk Associate

    3 months ago

    Red Bank, United States Erickson Senior Living Full time

    Location: Seabrook Village by Erickson Senior Living Seabrook is a beautiful 98-acre continuing care retirement community located in the picturesque Monmouth County neighborhood of Tinton Falls-just six miles from the Jersey Shore. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior...

  • Technical Support Specialist

    4 weeks ago

    Red Bank, New Jersey, United States Enterprise Engineering Full time

    Job DescriptionJob Title: Technical Support SpecialistReports To: Director of Enterprise EngineeringJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Enterprise Engineering. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their...

  • Information Technology Help Desk Technician

    1 month ago

    Red Bank, United States Bernard Nickels & Associates Full time

    Seeking a Service Technician under the supervision of a Senior IT Services Manager, providing first and second-level support for hardware, software, and networking issues within a professional services environment. The position requires technical expertise in Microsoft environments and involves assisting users both onsite and remotely through various...

  • Healthcare Reception Specialist

    1 month ago

    Red Bank, New Jersey, United States Dermatology and Skin Cancer Center Full time

    Job OverviewWe are looking for a dedicated Healthcare Reception Specialist with relevant experience to join our full-time staff.You will be an integral part of a dynamic team of committed, energetic, and passionate professionals working in a state-of-the-art facility. Your primary responsibilities will include managing front desk operations, such as handling...

  • Healthcare Reception Specialist

    1 month ago

    Red Bank, New Jersey, United States Dermatology and Skin Cancer Center Full time

    Job OverviewWe are in search of a dedicated Healthcare Reception Specialist with relevant experience to join our full-time workforce.You will become an integral part of a dynamic team of committed, energetic, and enthusiastic professionals operating within a state-of-the-art facility. Your primary responsibilities will include managing front desk operations,...

  • Financial Planning Specialist

    3 weeks ago

    Red Bank, New Jersey, United States Weibermacht Consulting and Staffing Firm Full time

    About the RoleWe are seeking a highly skilled and motivated Financial Planning Specialist to join our team at Weibermacht Consulting and Staffing Firm. As a Financial Planning Specialist, you will play a critical role in helping our clients achieve their financial goals by developing and implementing comprehensive financial plans.Key ResponsibilitiesWork...

  • Meat Specialist

    2 weeks ago

    Red Bank, New Jersey, United States Skyline Enterprises Full time

    Location: 51645 Gummersbach-Niederseßrm | Contract type: Full-time/Part-time, temporary | Job ID: 836777Key Responsibilities:As a Meat Specialist at Skyline Enterprises, you will be the face of our fresh food counter, showcasing your passion for meat, sausage, cheese, fresh fish, and delicatessen to our customers.You will provide expert advice and guidance...

  • Tax Review Specialist

    4 weeks ago

    Red Bank, New Jersey, United States Withum Full time

    About WithumWithum is a forward-thinking, technology-driven advisory and accounting firm that empowers clients with innovative tools and solutions to address their accounting, tax, and overall business management needs.Our Tax Services GroupOur team of tax specialists works to ensure tax reporting obligations are met in an accurate and timely manner and...

  • Front Desk Support Specialist

    4 weeks ago

    Red Bank, New Jersey, United States Spiro Harrison & Nelson LLC Full time

    Job Overview:Greet and welcome clients and visitors in a professional and friendly manner, providing a positive first impression of our law firm, Spiro Harrison & Nelson LLC.Answer phone calls and direct them to the appropriate person or department, ensuring seamless communication and resolving any issues promptly.Provide general administrative support,...

  • Enterprise Engineering Support Technician

    4 weeks ago

    Red Bank, New Jersey, United States Enterprise Engineering Full time

    Job DescriptionJob Title: Level 2 Technical SupportReports To: Director of ServicesJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Enterprise Engineering. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their IT needs are met...

  • Financial Planning Specialist

    2 weeks ago

    Red Bank, New Jersey, United States Weibermacht Consulting and Staffing Firm Full time

    Unlock Your Potential as a Financial AnalystWe are seeking a highly skilled and motivated Financial Analyst to join our team at Weibermacht Consulting and Staffing Firm. As a Financial Analyst, you will play a critical role in helping our clients achieve their financial goals by developing and implementing comprehensive financial plans.Key...

  • Morning Culinary Specialist

    4 weeks ago

    Red Bank, New Jersey, United States Molly Pitcher Inn Full time

    Job OverviewThe Morning Culinary Specialist will play a vital role in the daily operations of the kitchen at Molly Pitcher Inn. This position involves preparing meals for the on-site dining establishment, in-room dining, and various hotel events. Your expertise will help uphold our commitment to culinary excellence.We are looking for two skilled Morning...

  • Medical Billing Specialist

    3 weeks ago

    Red Bank, New Jersey, United States WatsonBarron Group Full time

    Medical Billing & Reimbursement SpecialistLocation: Tinton Falls NJ (near GSP Exit 109)Job Summary: We are seeking a highly skilled Medical Billing & Reimbursement Specialist to join our team at WatsonBarron Group. As a key member of our healthcare consulting firm, you will be responsible for ensuring accurate and timely reimbursement for our...

  • MSP Engineer

    7 days ago

    Red Bank, New Jersey, United States Enterprise Engineering Inc. (EEI) Full time

    Job Title: MSP EngineerEnterprise Engineering Inc. (EEI) is seeking an experienced MSP Engineer to join our team. As an MSP Engineer, you will work closely with businesses and other organizations to develop tech solutions that help solve a client's specific business needs.Key Responsibilities:Provide excellent client service and consistently work to exceed...

  • Level 2 Tech Support

    1 week ago

    Red Bank, United States Enterprise Engineering Inc. (EEI) Full time

    MSP Engineer - Level 2 Tech Support5 days on site Red Bank, NJ Long Term Consulting Seeking an experienced Managed Services (MSP) Engineer. The MSP Engineer will work closely with businesses and other organizations to develop tech solutions that help solve a client's specific business needs. The MSP Engineer will also manage and monitor networks, systems,...

  • Level 2 Tech Support

    1 week ago

    Red Bank, United States Enterprise Engineering Inc. (EEI) Full time

    MSP Engineer - Level 2 Tech Support5 days on site Red Bank, NJ Long Term Consulting Seeking an experienced Managed Services (MSP) Engineer. The MSP Engineer will work closely with businesses and other organizations to develop tech solutions that help solve a client's specific business needs. The MSP Engineer will also manage and monitor networks, systems,...

  • MSP Engineer

    53 minutes ago

    Red Bank, United States Enterprise Engineering Full time

    MSP Engineer 5 days on site Red Bank, NJ Long Term Consulting Seeking an experienced Managed Services (MSP) Engineer. The MSP Engineer will work closely with businesses and other organizations to develop tech solutions that help solve a client's specific business needs. The MSP Engineer will also manage and monitor networks, systems, and devices for...