Managed Services Engineer

7 days ago

Red Bank, New Jersey, United States Sira Consulting, an Inc 5000 company Full time
About the Position:

Sira Consulting, an Inc 5000 company, is seeking an experienced Managed Services (MSP) Engineer to join our Engineering team. As a key member of our team, you will work closely with businesses and organizations to develop tech solutions that meet their specific needs.

Job Description:

The MSP Engineer will be responsible for managing and monitoring networks, systems, and devices for assigned clients, as well as developing and planning long-term IT projects and strategies. You will provide excellent client service, consistently working to exceed client expectations, and demonstrate excellent communication skills, both written and oral.

Objectives of this Role:
  • Provide outstanding technical support to clients, both in-person and remotely.
  • Ensure tickets are updated with detailed technical notes and are resolved correctly the first time.
  • Complete technical training and exams as needed for partnership levels.
  • Travel to client sites in NJ, NY, and PA areas, as needed.
  • Triage incoming requests via phone and email.
  • Determine priority, create, and track tickets in the Help Desk Software system (Autotask).
  • Assist with training of junior engineers and documenting procedures and tasks.
  • Resolve as many tickets as possible meeting SLAs.
  • Implement processes and procedures to track and fulfill tasks outlined in client MSP offerings.
  • Assist with onboarding and offboarding clients.
  • Assist team members with onsite support as necessary.
  • Meet/exceed ticket targets.
  • Create and implement Service Desk SLA's and PKI's.
  • Assist with updating/creating client documentation.
  • Provide technical assistance for all IT related hardware as needed.
Requirements:
  • A+ certification preferred.
  • Knowledge and experience using remote access tools.
  • Excellent communication skills (verbal and written).
  • Previous experience providing customer support over the phone.
  • Effective time management skills.
  • Passion to provide outstanding customer service.
  • Sound troubleshooting skills with an aptitude for problem-solving.
  • Can-do/service-oriented attitude.
  • Energetic about taking on new tasks and learning.
  • Able to prioritize and handle multiple tasks with minimal oversight.
  • Focus on teamwork and collaboration.
  • Ability to work independently towards goals.
  • Highly motivated and flexible.
  • Excellent work ethic and highly organized.
  • Ability to interface with all levels of the organization.
  • Strong Desktop hardware Experience.
Preferred Qualifications:
  • College degree preferred or an equivalent of education.
  • MSP experience.
  • 3-5 years' experience in a Help Desk / End User / Desktop support environment.
  • Must be able to perform multiple tasks, handle multiple priorities, and perform exceptionally under high-stress conditions.
  • Experience with MS Server environments: Active Directory, File Share, Group Policy.
  • Experience with MS Server environments: Active Directory, Windows 10, 11.
  • Experience with MS Server environments: MS 365 administration and security.
  • Knowledge of computer operations and standard software packages (MS Office Suite, Adobe).
  • Experience with Kaseya Autotask PSA a plus.

  • MSP Engineer

    7 days ago

    Red Bank, New Jersey, United States Enterprise Engineering Inc. (EEI) Full time

    Job Title: MSP EngineerEnterprise Engineering Inc. (EEI) is seeking an experienced MSP Engineer to join our team. As an MSP Engineer, you will work closely with businesses and other organizations to develop tech solutions that help solve a client's specific business needs.Key Responsibilities:Provide excellent client service and consistently work to exceed...

  • Horticulture Engineer

    2 weeks ago

    Red Bank, New Jersey, United States Crimson Ventures Full time

    Shape the Future of MannheimCrimson Ventures is a leading municipal service provider in the Rhine-Neckar metropolitan region, dedicated to creating a livable city for its residents. We are seeking a highly skilled professional to join our team as an Engineer in Horticulture or Landscape Architecture / Manager of Green Spaces and Playgrounds.About the RoleWe...

  • MSP Engineer Position

    4 days ago

    Red Bank, New Jersey, United States Enterprise Engineering Full time

    Job Title: MSP EngineerWe are seeking an experienced Managed Services (MSP) Engineer to join our team at Enterprise Engineering. The successful candidate will work closely with businesses and other organizations to develop tech solutions that help solve a client's specific business needs.Key Responsibilities:Provide excellent client service and consistently...

  • Site Civil Engineer

    2 weeks ago

    Red Bank, New Jersey, United States Bohler Engineering Full time

    At Bohler Engineering, we empower professionals to achieve their goals. Our Red Bank, NJ office is seeking a Design Engineer who shares our purpose. As a key member of our team, you will collaborate with colleagues to work on challenging land development projects in a dynamic environment. You will enhance your technical site design knowledge, design site...

  • Site Civil Engineer

    2 weeks ago

    Red Bank, New Jersey, United States Bohler Full time

    OverviewAt Bohler, we empower individuals to achieve their full potential and become accomplished professionals. Our purpose connects us with like-minded individuals, fosters meaningful relationships, and generates alignment necessary to deliver an unparalleled consulting and employment experience.Job SummaryWe are seeking a Design Engineer who embodies our...

  • Senior Site Civil Engineer

    2 weeks ago

    Red Bank, New Jersey, United States Bohler Full time

    About the RoleWe are seeking a highly skilled Senior Site Civil Engineer to join our team at Bohler. As a key member of our design team, you will be responsible for delivering high-quality site plans and designs for our clients.Key ResponsibilitiesEngage with clients to understand their design requirements and preferencesDevelop and implement site design...

  • Client Services Representative

    1 week ago

    Red Bank, New Jersey, United States Ethos Risk Services Full time

    Job Title: Client Services RepresentativeWe are seeking a highly skilled and detail-oriented Client Services Representative to join our team at Ethos Risk Services. As a key member of our Sales and Operations team, you will play a crucial role in supporting our clients by entering new case assignments and communicating with them effectively.Key...

  • Enterprise Engineering Support Technician

    4 weeks ago

    Red Bank, New Jersey, United States Enterprise Engineering Full time

    Job DescriptionJob Title: Level 2 Technical SupportReports To: Director of ServicesJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Enterprise Engineering. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their IT needs are met...

  • Software Development Engineer

    1 day ago

    Red Bank, New Jersey, United States Throtle Full time

    Software Engineer Job DescriptionThrotle is seeking a skilled Software Engineer to join our team in Red Bank, NJ. As a Software Engineer, you will be responsible for designing, developing, and operating the applications that make Throtle's data onboarding solution work.Key Responsibilities:Design and develop tools and solutions to manage and monitor our...

  • Senior Land Development Engineer

    4 weeks ago

    Red Bank, New Jersey, United States Bohler Engineering Full time

    About the RoleWe are seeking a highly skilled Senior Land Development Engineer to join our team at Bohler Engineering. As a key member of our land development team, you will be responsible for designing and developing innovative site plans for our clients.Key ResponsibilitiesCollaborate with our team of experts to work on challenging land development...

  • Customer Service Representative

    4 weeks ago

    Red Bank, New Jersey, United States Molly Pitcher Inn Full time

    Job SummaryMolly Pitcher Inn is seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Provide warm, professional, and...

  • Operations Manager

    4 weeks ago

    Red Bank, New Jersey, United States Compass Group, North America Full time

    Job SummaryWe are seeking an experienced Operations Manager to join our team at Compass Group, North America. As an Operations Manager, you will play a critical role in directing and overseeing the support services operational needs of our department.Key Responsibilities:Establish and annually review standards and work procedures for all staff.Plan work and...

  • Operations Manager

    7 days ago

    Red Bank, New Jersey, United States Compass Group Careers Full time

    Job Title: Operations ManagerJob Summary:As an Operations Manager at Compass Group Careers, you will play a crucial role in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and serve as a liaison between administration and unit departments, providing the highest...

  • Site Civil Engineer

    2 weeks ago

    Red Bank, New Jersey, United States Bohler Full time

    About the RoleWe are seeking a highly skilled Design Engineer to join our team in Red Bank, NJ. As a key member of our land development team, you will be responsible for collaborating with colleagues to work on challenging projects in a fast-paced environment.Key ResponsibilitiesCollaborate with team members to design site plans for top brand name clients...

  • Mortgage Servicing Rights Transaction Manager

    2 weeks ago

    Red Bank, New Jersey, United States Marlin Mortgage Capital Full time

    About Marlin Mortgage CapitalMarlin Mortgage Capital, LLC is a leading clearing platform that facilitates the buying and selling of residential Mortgage Servicing Rights (MSR). Our platform provides investors with virtual access to the skills and tools required to own the MSR asset, while minimizing operational liabilities.Job DescriptionThe MSR Transaction...

  • Senior Land Development Engineer

    3 weeks ago

    Red Bank, New Jersey, United States Bohler Full time

    About the RoleWe are seeking a highly skilled Senior Land Development Engineer to join our team at Bohler. As a key member of our land development team, you will be responsible for designing and developing land development projects from concept to completion.Key ResponsibilitiesCollaborate with cross-functional teams to develop and implement land development...

  • Operations Manager

    3 weeks ago

    Red Bank, New Jersey, United States Compass Group Careers Full time

    Job SummaryAs an Operations Manager at Compass Group Careers, you will play a crucial role in directing and overseeing the support services operational needs of our departments. You will coordinate the tasks of frontline associates and serve as a liaison between administration and unit departments, providing exceptional service.Key ResponsibilitiesEstablish...

  • Diesel Technician Apprentice

    4 weeks ago

    Red Bank, New Jersey, United States Republic Services Full time

    About Republic ServicesRepublic Services is a leading provider of environmental services, offering a comprehensive range of products and services to customers across North America. With a strong commitment to sustainability and customer satisfaction, we strive to deliver exceptional results and exceed expectations.Job SummaryWe are seeking a highly motivated...

  • Customer Service Representative

    4 weeks ago

    Red Bank, New Jersey, United States Towne & Country Management Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Towne & Country Management. As a key member of our community management team, you will be responsible for providing exceptional service to our clients and residents.Key ResponsibilitiesFielding Incoming Calls: Respond to and resolve customer...

  • Director of Dining Services

    2 weeks ago

    Red Bank, New Jersey, United States Compass Group - Red Bank, NJ Full time

    Job SummaryThe Director of Dining Services is a strategic business leader responsible for overseeing the food and beverage/culinary operation in a community setting. This role ensures resident and client satisfaction by providing high-quality products and exceptional hospitality, while meeting financial goals and driving a positive work environment.Key...