Helpdesk
7 days ago
- Address end user queries and issues via phone, e-mail and chat support.
- Provide world class quality of service to end users throughout the resolution process.
- Engage engineering teams and product owners to assist with troubleshooting as needed.
- Perform cradle to grave ownership of all issues reported to the helpdesk by providing timely updates to end users and by constantly following up with escalation teams until the issue is resolved.
- Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.
- Maintain effective documentation by regularly reviewing and updating knowledgebase content.
- Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions.
- Be willing to learn and develop subject matter expertise in the systems and products we support, such as Messaging (Exchange, Lync, Proofpoint), SharePoint, Mac, Unix, Voice, Mobile and others.
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Helpdesk Engineer
2 weeks ago
Draper, United States NEOGOV Full timeSalary: Depends on Qualifications Location : Draper, UT Job Type: Full-Time Job Number: 00512 Department: HelpDesk Division: General Opening Date: 09/30/2024 AboutThis is an in-office position located in Draper, UT Helpdesk Engineer NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients...
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Helpdesk Engineer
5 days ago
Draper, United States NEOGOV Full timeSalary: Depends on Qualifications Location : Draper, UT Job Type: Full-Time Job Number: 00512 Department: HelpDesk Division: General Opening Date: 09/30/2024 AboutThis is an in-office position located in Draper, UT NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software...
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Help Desk Specialist
6 days ago
Draper, United States Net2Source Inc. Full timeRole Title: Client Response Services AgentLocation: Draper, UT 84020Duration: 6 Months with possibility of extensionClient: Banking FinancialResponsibilities:Client Response Services (CRS) is the internal technical support team for Client staff. Some of the key responsibilities as a CRS Helpdesk Agent include:Address end user queries and issues via phone,...
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Help Desk Specialist
1 week ago
Draper, United States Net2Source Inc. Full timeRole Title: Client Response Services AgentLocation: Draper, UT 84020Duration: 6 Months with possibility of extensionClient: Banking FinancialResponsibilities:Client Response Services (CRS) is the internal technical support team for Client staff. Some of the key responsibilities as a CRS Helpdesk Agent include:Address end user queries and issues via phone,...
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Client Response Services Agent
4 days ago
Draper, United States LanceSoft Full timeJob Description: NIT001 Title- Client Services - Client Response Services Agent Location- 11850 South Election Road, Bldg 9, 114, Draper, UT- 84020 (Onsite- 5 days) Duration- 6+ Months (extendable) Responsibilities Client Response Services (CRS) is the internal technical support team for client staff. Some of the key responsibilities as a CRS Helpdesk Agent...
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Help Desk Agent
2 weeks ago
Draper, United States Strategic Staffing Solutions Full timeSTRATEGIC STAFFING SOLUTIONS HAS AN OPENING! This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below. “Beware of scams. S3 never asks for money during its onboarding process.” Title: Help Desk Agent Location: Draper, UT Contract...
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Client Response Services Agent
2 weeks ago
Draper, United States LanceSoft Full timeJob Description: Title- Client Services - Client Response Services Agent Location- 11850 South Election Road, Bldg 9, 114, Draper, UT- 84020 (Onsite- 5 days) Duration- 6+ Months (extendable) Responsibilities Client Response Services (CRS) is the internal technical support team for client staff. Some of the key responsibilities as a CRS Helpdesk Agent...
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Draper, United States HonorVet Technologies Full timePosition: Client Response Services Agent/ Helpdesk Agent Job ID: 33906497 Location: Draper, UT 84020 Duration: 06+ Months Job Description: Address end user queries and issues via phone, e-mail and chat support. Provide world class quality of service to end users throughout the resolution process. Engage engineering teams and product owners to assist with...
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Client Response Services Agent
5 hours ago
Draper, United States ICONMA Full timeClient Response Services Agent Location: Draper, UT Duration: 6 months Description: Responsibilities Client Response Services (CRS) is the internal technical support team for Client staff. Some of the key responsibilities as a CRS Helpdesk Agent include: Address end user queries and issues via phone, e-mail and chat support. Provide world class quality of...
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Technical Support Specialist
2 weeks ago
Draper, Utah, United States Spectraforce Technologies Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our Client Response Services team at Spectraforce Technologies. As a key member of our internal technical support team, you will be responsible for providing world-class quality of service to our end-users through phone, email, and chat support.Key ResponsibilitiesAddress...
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Client Response Services Agent
2 weeks ago
Draper, United States Spectraforce Technologies Full timeTitle: Client Response Services Agent Location: Draper City, UT 84020 Duration: 6 months, likely extensionsAbout client: Our team of engineers build solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key businesses and enable a high number of large transactions to move in milliseconds. We provide...
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Help Desk Agent
7 days ago
Draper, United States Strategic Staffing Solutions Full timeSTRATEGIC STAFFING SOLUTIONS HAS AN OPENING!This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below. Beware of scams. S3 never asks for money during its onboarding process. Title: Help Desk AgentLocation: Draper, UTContract Length: 6+ MonthsOn...
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Help Desk Specialist
3 days ago
Draper, United States Insight Global Full timeOverview:Insight Global is looking for a Technical Support Agent to join our client’s team in the Salt Lake City, UT area. Typical responsibilities include: - Address end user queries and issues via phone, e-mail and chat support. - Provide world class quality of service to end users throughout the resolution process. - Engage engineering teams and product...
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Help Desk Specialist
2 days ago
Draper, United States Insight Global Full timeOverview:Insight Global is looking for a Technical Support Agent to join our client’s team in the Salt Lake City, UT area. Typical responsibilities include: - Address end user queries and issues via phone, e-mail and chat support. - Provide world class quality of service to end users throughout the resolution process. - Engage engineering teams and product...
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Technical Support Specialist
2 months ago
Draper, United States Domotz Full time- Support ** Technical Support Specialist** Draper, Utah. Full Time As a Domotz Technical Support Specialist, your main responsibility will be to support customers with technical questions regarding their account and Domotz services. Your main goal will be to ensure a positive customer experience, while solving the customers technical problems he may be...
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Client Response Services Agent
1 week ago
Draper, United States SGA Full timeJob DescriptionJob Description Responsibilities :Address end user queries and issues via phone, e-mail and chat support.Provide world class quality of service to end users throughout the resolution process.Engage engineering teams and product owners to assist with troubleshooting as needed.Perform 'cradle to grave' ownership of all issues reported...
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Client Response Services Agent
2 weeks ago
Draper, United States Software Guidance & Assistance Full timeSoftware Guidance & Assistance, Inc., (SGA), is searching for an Client Response Services Agent for a Contract assignment with one of our premier Financial Services clients in Draper, UT . Responsibilities : Address end user queries and issues via phone, e-mail and chat support. Provide world class quality of service to end users throughout the...
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Client Response Services Agent
5 days ago
Draper, United States SGA Full timeJob DescriptionJob Description Responsibilities :Address end user queries and issues via phone, e-mail and chat support.Provide world class quality of service to end users throughout the resolution process.Engage engineering teams and product owners to assist with troubleshooting as needed.Perform 'cradle to grave' ownership of all issues reported...