Helpdesk Engineer

2 weeks ago

Draper, United States NEOGOV Full time
Salary: Depends on Qualifications

Location : Draper, UT

Job Type: Full-Time

Job Number: 00512

Department: HelpDesk

Division: General

Opening Date: 09/30/2024

About

This is an in-office position located in Draper, UT
Helpdesk Engineer

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. - Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

NEOGOV is currently seeking an IT Helpdesk Engineer with 2-3 years of experience working with Network Administration in a fast-paced environment. This Rockstar will be a major part of our culture, mission and growth

What You Will do

  • User account creation and management (Active Directory, Cloud services)
  • Monitoring and mitigating security threats on corporate workstations
  • Configuring corporate workstations for new hires, staff upgrades
  • Assist local and remote staff on hardware, software and networking issues
  • Assist IT team in the creation of internal-use documentation
  • Assist in the upkeep of office meeting room technologies (AV)
  • Assist in tasks outside of IT - installing a keyboard tray for example
  • Other duties as assigned
Who You Are
  • Excellent communicator with equally excellent customer service mindset
  • Positive team player
  • Willing to learn new technologies and promote a culture of service
  • Able to lift 50 lbs
  • Natural problem solver
What You Have
  • Intermediate understanding of the TCP/IP network stack
  • Basic understanding of Cloud-based products
  • Working knowledge of Windows networking services (DHCP, DNS, etc...)
  • Experience with and knowledge of Dell desktop & laptop product ranges
  • Scripting experience - Microsoft Windows Powershell, Python
  • Experience in office telephony management (VOIP)
What NEOGOV Offers
  • Competitive Wages
  • Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
  • Generous PTO to support work-life balance
  • 401K Matching
  • 12-week Paid Parental Leave
  • Autonomy to grow and find your career path with supportive leadership
  • Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office.
  • Inclusive and diverse work environment


01

How many years of Help Desk experience do you have?
  • No experience
  • 1-2 years
  • 3-5 years
  • 5-10 years
  • 10+ years


02

Do you have any Networking Experience?
  • Yes
  • No


03

What IT certification do you have?

Required Question

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