Senior Cloud Engineer

Job ID: T5659 - Senior Cloud Engineer

This is a 6 month contract to hire opening. MUST BE ONSITE IN HARTFORD, CT

Summary: We are seeking to hire a motivated and talented Senior Technology engineer to support and manage network connectivity services for Travelers WAN backbone, global data center interconnects, cloud infrastructure, SDWAN environment, offshore and onshore field offices, as well as inter-business exchange connections in Equinix co-location facilities that provide access to applications and public cloud services in AWS, Google Cloud Platform & Azure. Successful applicant will design, configure, install, test, troubleshoot and maintain the network components leveraging code-based management to support connectivity for 30,000+ employees and business partners with focus on transition to cloud.

Under general supervision, demonstrates a thorough understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation of large complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Strong ability to multi-task in an environment of changing priorities.

Essential Functions:

• Responsible for design, engineering, configuration, analysis, and troubleshooting of the company s cloud and on-prem network infrastructure and services. This includes switches, routers, firewalls, SDWAN, WAN protocols, and dynamic routing.
• Responsible for the implementation of network solutions in any of the following environments to support business applications: Cloud (AWS/Azure/Google Cloud Platform), Global Wide Area Network, Core Data Center Network, Remote/CampOffshore Offices, Internet/DMZ, Business to Business connections
• Ensure that industry best practices and methodologies are applied to design, deployment and operations of infrastructure technology
• Develops tactics and operational plans in alignment with strategic objectives for assigned technologies and projects
• Maintain detailed documentation of IT infrastructure
• Drives the execution of departmental and corporate programs
• Maintain quality and reliability of our network while developing innovative ways to automate
• Ensure a high level of availability for network services, monitoring existing hardware/software, network performance and provide prompt response to issues
• Build, leverage, and maintain alliances across technical and business communities to achieve efficient and effective results
• Collaborate with customer and peers to proactively identify potential issues and areas of improvement in existing network environment
• Provide third level of support with troubleshooting issues affecting our network
• Contribute to research, evaluation and recommendations of new technologies or redesign of existing solutions
• Gaining industry experience and exposure to seed new ideas with respect to the company s best interests
• Present findings, updates and recommendations to all levels of management, up to and including C level executives
• Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions.
• Prioritizes work and manages projects within established budget objectives and customer priorities.
• Responsible for establishing and managing to established quality control and security protocols.
• Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s).
• Leverages technology to develop, redesign and/or implement optimal technology solutions.
• Multi-tasks, prioritizes according to business priorities and production availability requirements.
• Other duties as assigned

Level Differentiation:

• Has advanced knowledge of tools and techniques required for area(s) of responsibility and a general understanding of the business that the assigned projects are supporting. Has conceptual knowledge of varying technologies and the ability to make decisions based on that knowledge. Has thorough understanding of project staff roles, abilities and provides input to assess performance and development needs.
• Creates an atmosphere where business partner issues are dealt with professionally and in a timely manner. Suggests solutions that make sense and optimize the value of assigned projects. Communicates openly and effectively in a manner consistent with the audience. Recognizes the importance of superior quality in providing a competitive edge. Ensures that reports are precise, timely and accurate.
• Demonstrates sound analytical and diagnostic skills dealing with issues that are loosely defined and where information is available but must be further manipulated. Once decisions are made, is able to follow and direct action to implement intended results. Openly and directly confronts conflict until resolved. Knows how to execute to get things done. Optimizes the use of all available resources.
• Responsibilities are assigned with latitude for setting priorities and decision making in accordance with business client priorities.
• Results are reviewed with next level manager for clarification and direction before proceeding.
• Maintains effective partnerships across the department, and with business customers, and is able to provide management with substantive input and influence peers and project staff through an inclusive style and recognition of abilities and knowledge Planning and Project Management. Identifies those project tasks that are most important and maintains a clear sense of priorities and the larger picture. Anticipates and effectively responds to changes in workload and resource. Works with management to provide input to the planning process.
• Understands and has input to the budget process and is responsible for expense control of assigned projects. Demonstrates sound cost-effectiveness. Failure to achieve objectives can result in delays or inefficiencies resulting in readjustment of resources and/or staff. Is responsible for information of importance and whose disclosure could harm the overall financial position of the company.
• Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others. Able to balance the workload of team members and work effectively with individuals of varying abilities. Able to identify the talents of others and match them to the tasks that will best suit the project goals and/or provide growth for the individual. Demonstrates a capacity to recognize, value and respect differences across a diverse work

Minimum Qualifications:

• A bachelor s degree in Computer Science or a related field, or its equivalent in work experience, required.
• Three years of experience in Technology required.

Preferred qualifications:

• Five years of experience in Technology preferred.
• Experience providing technical direction to project teams preferred.
• Working knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.

Preferred Job Specific Technical Skills and Competencies:

• Advanced knowledge and experience designing and supporting the following:
  • Telecommunications technologies (MPLS, internet, Optical Networks, ISPs, CDNs, Managed Services, SLAs) required
  • WAN, LAN, Routing, BGP, OSPF, IPv6, QoS, Traffic Profiling, Anomaly Detection,
  • Native cloud services in AWS and/or Google Cloud Platform/Azure required
  • Automation coding required (Terraform, Python and Ansible)
  • Cisco Networking (Nexus 5K/7K/9K & ASR / ISR routers), Check Point firewalls & SDWAN technologies required
  • Network management and performance analysis tools (BroadCom Performance Center, Appneta, Wireshark) required
  • Emerging technology support (SDN, SDWAN, VxLAN, NFV)
• Exceptional interpersonal and technical communication skills, as well as a strong work ethic
• Working knowledge of capabilities and technology directions to support projects that will meet business needs
• Demonstrated ability to interpret technology and market trends as a foundation for technology and product roadmaps
• Ability to design and implement solutions to meet business needs that reflect a clear understanding of the objectives, practices and procedures of the corporation, department and business area
• Able to multitask and operate under tight timelines and remain focused under pressure (ex. critical outage/disaster)
• Emphasis on customer focus, collaboration and follow-up skills