HVAC Truck Based Service Manager

1 week ago

Capitol Heights, United States Johnson Controls Full time

Build your best future with the Johnson Controls team

 

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

 

What we offer

  • Competitive salary and bonus

  • Paid vacation/holidays/sick time - 15 days of vacation first year

  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

  • Extensive product and on the job/cross training opportunities with outstanding resources

  • Encouraging and collaborative team environment

  • Dedication to safety through our Zero Harm policy

  • JCI Employee discount programs (The Loop by Perk Spot)

What you will do:

The HVAC Truck Based Service Manager is responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.

How you will do it:

  • Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues.

  • Responsible for procuring and mainlining fleet and tools inventory.

  • Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.

  • Reviews and approves all L&M quotations.

  • Responsible for budgeting, forecasting, accounts payables/receivables.

  • Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.

  • Responsible for safety performance and program compliance.

What we look for:

Required

  • Technical school training or equivalent experience in the HVAC or building controls industry.

  • Three or more years of management experience in a similar service deliverable environment.

  • Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.

  • Strong interpersonal, customer service, negotiating skills.

  • Demonstrated competence in writing and verbal communication skills.

  • Basic financial accounting experience.

  • Demonstrated proficiency in MS office products and basic Windows environment.

Preferred

  • Diploma in Electronic or Mechanical Systems.

  • Two years prior experience in the HVAC or building controls industry. 

  • Five plus years in a service management role directing a similar service deliverable team


HVAC Truck Based Service Manager at Johnson Controls summary:

The HVAC Truck Based Service Manager at Johnson Controls is responsible for leading service customer account management, driving profitability, and ensuring high levels of customer satisfaction. This role involves managing labor and material growth, overseeing employee development, and maintaining safety program compliance. The manager is tasked with setting goals, supervising technicians, and ensuring efficient service delivery for a diverse customer base.


Keywords:

HVAC management, service delivery, customer satisfaction, employee development, profitability, safety compliance, team leadership, labor growth, building controls, technical services

  • HVAC Truck Based Service Manager

    2 weeks ago

    Capitol Heights, United States Johnson Controls Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the...

  • HVAC Truck Based Service Manager

    2 months ago

    Capitol Heights, United States Johnson Controls Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • HVAC Truck Based Service Manager

    3 months ago

    Capitol Heights, United States Johnson Controls Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • HVAC Truck Based Service Manager

    3 weeks ago

    Capitol Heights, United States Johnson Controls Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • HVAC Truck Based Service Technician

    2 days ago

    Capitol Heights, Maryland, United States Johnson Controls Full time

    Job SummaryJohnson Controls is seeking an HVAC Truck Based Service Technician to join their team. This role offers a unique opportunity for growth and development in the field of heating, ventilation, and air conditioning.ResponsibilitiesPerform routine maintenance and repairs on HVAC equipment at client sites.Participate in ongoing training and...

  • HVAC Truck Based Service Manager

    1 day ago

    Capitol Heights, MD, United States Johnson Controls Full time

    HVAC Truck Based Service Manager at Johnson Controls summary: The HVAC Truck Based Service Manager at Johnson Controls leads customer account management to enhance service delivery and drive profitability. The role involves overseeing a service team, ensuring safety compliance, managing relationships, and facilitating employee development. Ideal...

  • HVAC Truck Based Service Manager

    1 week ago

    Capitol Heights, MD, United States Johnson Controls Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • HVAC Truck Based Chiller Mechanic

    3 weeks ago

    Capitol Heights, United States Johnson Controls Full time

    What you will doDo you have HVAC experience?  We are looking for skilled Journeymen who have worked in residential, light commercial and/or heavy commercial markets to join our team to work with the most advanced heavy commercial and industrial cutting-edge equipment.We provide factory certification through our Service Technical Academy (STA) with milestone...

  • HVAC Truck Based Chiller Mechanic

    2 weeks ago

    Capitol Heights, United States Johnson Controls Full time

    What you will doDo you have HVAC experience?  We are looking for skilled Journeymen who have worked in residential, light commercial and/or heavy commercial markets to join our team to work with the most advanced heavy commercial and industrial cutting-edge equipment.We provide factory certification through our Service Technical Academy (STA) with milestone...

  • HVAC Truck Based Mechanic

    3 months ago

    Capitol Heights, United States Johnson Controls Full time

    Johnson Controls - 1101 Hampton Park Blvd bldg c suite 100 [Refrigeration Technician / AC Technician] As a HVAC Truck Based Mechanic at Johnson Controls, you'll: Perform maintenance, repair and replacement services on commercial heating and cooling systems; Work with Journeymen in the repair of centrifugal, steam turbines, and absorption machines, open-drive...

  • HVAC Truck Based Mechanic

    1 week ago

    Capitol Heights, United States Johnson Controls Full time

    Johnson Controls - 1101 Hampton Park Blvd bldg c suite 100 [Refrigeration Technician / AC Technician] As a HVAC Truck Based Mechanic at Johnson Controls, you'll: Perform maintenance, repair and replacement services on commercial heating and cooling systems; Work with Journeymen in the repair of centrifugal, steam turbines, and absorption machines, open-drive...

  • HVAC Truck Based Chiller Mechanic

    1 week ago

    Capitol Heights, United States Johnson Controls Full time

    What you will do Johnson Controls Inc. is looking for forward-thinking talent to join our growing organization to support the fast-growing Data Center market. You will be part of a new centralized team supporting Data Center customers in North America. During these unprecedented times, JCI is committed to the health and safety of all employees, customers,...

  • HVAC Truck Based Service Manager

    1 week ago

    Capitol Heights, Maryland, 20790, Prince George's County, MD, United States Johnson Controls Full time

    Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...

  • HVAC Truck Based Chiller Mechanic

    3 days ago

    Capitol Heights, United States Johnson Controls Full time

    HVAC Truck Based Chiller Mechanic (union) at Johnson Controls summary: The HVAC Truck Based Chiller Mechanic at Johnson Controls Inc. specializes in servicing air-cooled and water-cooled machines, ensuring optimal building automation technologies. With a focus on teamwork, safety, and customer satisfaction, the role involves troubleshooting, providing...

  • HVAC Service Operations Manager

    6 days ago

    Capitol Heights, Maryland, United States Johnson Controls Full time

    HVAC Truck Based Service Manager Job Summary:The HVAC Truck Based Service Manager role at Johnson Controls is a leadership position responsible for driving service customer account management, profitability, and customer satisfaction. The manager oversees labor and material growth, employee development, and safety program compliance, ensuring efficient...

  • HVAC Truck Based Chiller Mechanic

    2 days ago

    Capitol Heights, United States Johnson Controls Full time

    HVAC Truck Based Chiller Mechanic (Union) at Johnson Controls summary: As an HVAC Truck Based Chiller Mechanic at Johnson Controls Inc., you will be part of a team focused on supporting Data Center customers across North America. This role involves hands-on experience with air and water-cooled chillers, as well as providing high-level service and...

  • HVAC Service Manager

    1 day ago

    Capitol Heights, Maryland, United States Johnson Controls Full time

    HVAC Truck Based Service Manager Job OpportunityThe role of the HVAC Truck Based Service Manager at Johnson Controls involves leading customer account management to enhance service delivery and drive profitability. This position requires overseeing a service team, ensuring safety compliance, managing relationships, and facilitating employee development.Key...

  • HVAC Truck Based Chiller Mechanic

    2 days ago

    Capitol Heights, United States Johnson Controls Full time

    HVAC Truck Based Chiller Mechanic (union) at Johnson Controls summary: The HVAC Truck Based Chiller Mechanic at Johnson Controls Inc. is responsible for providing top-tier service on air cooled and water-cooled machines within commercial and industrial settings. With a strong emphasis on safety and customer satisfaction, the role encompasses...

  • HVAC Truck Based Chiller Mechanic

    2 days ago

    Capitol Heights, United States Johnson Controls Full time

    HVAC Truck Based Chiller Mechanic (union) at Johnson Controls summary: The HVAC Truck Based Chiller Mechanic at Johnson Controls Inc. specializes in servicing air cooled and water-cooled machines, offering high-quality support to commercial and industrial facilities. With a focus on safety and employee development, the role includes providing solutions...

  • HVAC Truck Based Chiller Mechanic

    3 months ago

    Capitol Heights, United States Johnson Controls Full time

    Johnson Controls - 1101 Hampton Park Blvd bldg c suite 100 [Refrigeration Technician / AC Technician] As a HVAC Truck Based Chiller Mechanic at Johnson Controls, you'll: Be responsible for executing contract maintenance visits, inspections, site assessments, and service requests and recommend necessary upgrades or repairs; Be expected to provide quote...