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Member Services Consultant II

3 months ago

Arcadia, United States Foothill Credit Union Full time
Description:

Position: Member Service Consultant ll

FLSA Classification: Non-Exempt

Salary Range: $21.00 to $28.13 per hour DOE


Founded in 1958, Foothill is a not-for-profit, member-owned, $720 million-strong cooperative financial institution serving more than 30,000 members. We focus on providing quality member service to our 300+ SEGs, including six hospitals, 14 school districts, two colleges, 17 private schools, businesses, and municipalities in the San Gabriel Valley.

Serving our members with excellence and exceeding expectations is at the forefront of our business, and we can happily share that Foothill has been ranked a five-star financial institution by Bauer Financial. Bauer only recommends institutions with four- and five-star ratings. We are amongst the highest of our peers.


Foothill Credit Union is a community advocate and strives to partner with other businesses and organizations dedicated to community involvement. We often participate in events and fundraising efforts benefiting the schools and organizations we serve to give back to our members and community.


Awards

CUNA 2021 Member Benefits Top Performance for delivering a direct benefit of $690 per member household.


Benefits:

We offer a competitive compensation package, including benefits such as health, dental, and vision insurance, vacation time off, retirement plans, and professional development opportunities.

Health Insurance Coverage (Medical, Dental, and Vision)

401(k) Plan with dollar-for-dollar match (up to 6%)

Profit-Sharing Plan

Flexible Spending Account

Life and AD&D Insurance

Paid Time-Off Program

Educational Reimbursement Program

Paid Holidays

Special Recognition Programs

Referral Program

Foothill Credit Union is an Equal Opportunity Employer. It does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.


Summary:

The Member Services Consultant Il (MSC Il) is expected to deliver unparalleled member services while providing essential consultative services. This team member serves as a knowledgeable consultant to supply financial solutions that are in the member's best interest to consistently exceed our members' expectations. MSC will provide our members and potential members with valuable suggestions on how to use Foothill Federal Credit Union (FFCU) products and services to improve their financial well-being. The MSC Il is expected to provide excellent member service and be accountable for cross-selling goals and promotional opportunities offered to our members.


Essential Duties and Responsibilities:

  • Open New Accounts through Meridian, comply with Eligibility Requirements and within compliance
  • Home Banking setup process, including e-statements
  • Completes payroll deductions and authorization forms
  • Takes stop payment orders
  • Renews and updates certificate accounts
  • Maintains IRA accounts and answers basic questions regarding IRAs.
  • Take an application on Meridian Link for the best consumer loan product/s for the member
  • When opening new members' accounts through Meridian, pull credit for full credit review and processing
  • Call and email members to follow up
  • Completes required reports and records accurately and promptly
  • Provide Notary Services
  • Process Home Equity Line of Credit (HELOC)
  • Sign HELOC and Home Advantage in addition to Personal Loan Documents
  • Medallion Stamp Certified
  • Telemarketing to current or potential members
  • You might be required to perform your duties at different branch locations


Other Skills and Abilities:

  • Excellent verbal and written skills
  • Excellent interpersonal and customer service skills
  • Excellent time management skills and reliable attendance
  • Ability to identify member opportunities for financial improvement, communicate recommendations, and provide support
  • Ability to make sound judgments
  • Ability to organize and prioritize tasks while maintaining detailed, accurate records
  • Ability to maintain a professional image
  • Proficient math skills
  • Proficient with Microsoft Office Suite
  • A valid California Class C Driver's License, a method of transportation when needed to carry out job-related essential functions, and at least minimum automobile insurance coverage as required by the State of California
Requirements:

Experience/Education Requirements:

  • High school diploma or equivalent
  • At least 3-5 years in a member service-oriented position or one year as an MSC l, preferably within credit union operations working in such departments as New Accounts. IRA's, Lending. ATM, etc.
  • Fluent in speaking and writing Spanish

Must have a solid understanding of the credit union regulations and statutes.


Desired certifications in the following areas:

  • None - Become a Certified IRA Specialist
  • NMLS
  • Notary


Compensation details: 21-28.13 Hourly Wage



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