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Branch Manager

3 months ago

Charlotte, United States Northpoint Roofing Systems Full time

Northpoint Roofing Systems, a renowned roofing company known for its commitment to excellence, customer satisfaction and ranked 653 on the prestigious Inc. 5000 list, is looking for Branch Managers to oversee operations of a small division, including operations and production, while training to become a General Manager.


Under the direction of the General Manager, Branch Managers' primary responsibility is to recruit and train a high performing outside sales team of Roofing Advisors (insurance & retail sales) and Frontline Sales (canvassers) to drive growth of the business. In addition to leading an outside sales team and attaining sales goals, other responsibilities include onboarding staff, managing attendance, employee development and motivation and customer satisfaction.


Responsibilities

  • Hire, train, motivate, and advise team of outside salespersons (Roofing Advisors & Frontline Salespersons)
  • Execute policies and procedures in alignment with Company guidelines and objectives and applicable regulations
  • Generate new business, and establish and nurture client relationships
  • Develop and execute strategies to increase sales, grow customer base
  • Collaborate closely with General Manager to execute outside sales activities that support the business strategy defined by senior leadership
  • Upon successful completion of sales, work closely with accounting to manage commission plans and calculate commission earnings
  • Identify and establish relationships with major OEMs, contractors and partners in the market
  • Constantly recruit to cycle out low performers and keep teams at full capacity; encourage a culture of constant recruiting within the team
  • Document all sales activity in database with a high degree of accuracy and correctness
  • Meet with staff in-person weekly as well as conduct one-on-one meetings to discuss job progress and work performance and to establish a good rapport with direct reports
  • Lead daily AM meetings and debrief at the end of the day
  • Make suggestions regarding process improvements and assist with the implementation of new systems and processes
  • Work with leadership to develop standardized training for new Roofing Advisors and Frontline Salespersons
  • Assess employee performance and provide helpful feedback and training; conduct annual performance evaluations alongside General Manager
  • Organize and attend targeted industry events; attend job fairs, trade shows, team events and hiring events for recruitment
  • Attend department meetings, keep current on sales information, products, and industry trends


  • Bachelor's degree or a combination of education and equivalent experience
  • Open to relocation nationwide
  • Managerial experience with a focus on internal goals, team performance and employee retention
  • 5+ years of experience in sales/business development within the home services industry (HVAC, Plumbing, Roofing, Pest, etc.)
  • Availability to travel as needed; must have a valid driver's license
  • Ability to lead with confidence; support team; take responsibility and lead by example
  • Documented performance of increasing revenue
  • Excellent communication, interpersonal and organizational skills
  • Ability to foster collaboration and achieve collective sales goals
  • Familiarity with tablets, Apple iPads (iPadOS)
  • Proficiency (intermediate) with Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • CRM experience


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