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Director of Food

2 months ago

Hanover, United States Hanover Inn at Dartmouth College Full time

Overview

Hanover Inn, a prestigious and historic hotel known for its exceptional service and luxurious ambiance, is seeking an experienced Director of Food & Beverage. We are dedicated to providing unparalleled guest experiences and are looking for a dynamic leader to elevate our Food & Beverage operations.

The objectives of the Director of Food & Beverage are to achieve marketing, sales, profitability and quality service goals for the Food & Beverage Department by developing and executing marketing strategies. Preparing and executing the budget, providing quality service to the guests and employing leadership and managerial skills effectively.

Duties include:

  • Responsible for motivating and managing a team of front and back of the house food and beverage management.
  • Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
  • Participate in total hotel management as a member of the Hotel Executive Committee
  • Implement and maintain F&B sales/marketing programs
  • Direct and oversee development of employees
  • Hire, train, empower, coach and counsel, performance and salary reviews
  • Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
  • Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
  • Implement procedures to increase guest and associate satisfaction
  • Exercise quality control for both food and beverage
  • Maintaining standards of service and ensure their implementation
  • Performing daily walk-through to ensure full compliance with Department of Health regulations and brand standards
  • Maintain communications with Corporate Staff
  • Coach and counsel employees to reflect brand service standards and procedures



Responsibilities

6 years or more of progressive hotel Food and Beverage experience in a hotel or resort. Service oriented style with professional presentations skillsProven leadership skillsHotel/Hospitality degree an assetMust possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom lineClear concise written and verbal communication skills in EnglishMust be proficient in Microsoft Word and ExcelMust have excellent organizational, interpersonal and administrative skillsExperience implementing new F&B concepts

PIb219a485cf0e-31181-34728266

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