Operations and Administrative Specialist

3 days ago

Warrendale, United States Sepro America LLC Full time
Sepro America is on the lookout for an energetic Operations and Administrative Specialist who will play a pivotal role in ensuring the smooth operation of our office environment and providing outstanding customer service. This role offers a rewarding opportunity for individuals who excel in a fast-paced setting, pride themselves on their organizational skills, and are passionate about delivering exceptional support to both our team and customers.

Responsibilities:

Administrative Duties:

  • Oversee day-to-day office operations, including the upkeep of office supplies, equipment, and facilities.
  • Welcome visitors warmly, manage incoming calls, and deliver top-notch customer service.
  • Maintain both electronic and paper filing systems efficiently.
  • Answer calls, serving as the first point of contact for customers, and ensure their needs are addressed promptly.
  • Draft memos, letters, and other forms of correspondence.
  • Log activity from customer calls in our CRM software and transfer calls to technicians for specific issues.

Customer Service:

  • Promptly answer customer phone calls, providing helpful and courteous assistance.
  • Log detailed activity from customer interactions in our CRM software to ensure thorough follow-up and support.
  • Efficiently transfer calls to the appropriate technicians to address technical issues or further inquiries.

General:

  • Organize company events, meetings, and conferences to foster a collaborative and engaging work environment.
  • Engage in cross-functional collaboration to enhance processes and workflows, contributing to the overall efficiency of our operations.
  • Handle confidential and sensitive information with the utmost discretion.
  • Adhere to legal regulations and company policies to ensure a safe and compliant workplace.
  • Prepare for and assist in the training of staff, enhancing team capabilities and performance.
  • Perform other duties as necessary, adapting to the evolving needs of Sepro America.

Requirements:

A minimum of 3 years of experience in office administration, with a strong emphasis on customer service.

Proficiency in Microsoft Office Suite and experience with CRM software.

Exceptional communication skills, both in verbal and written form.

Solid analytical, problem-solving, and organizational abilities.

Capable of multitasking and prioritizing tasks effectively in a dynamic environment.

A professional and amiable demeanor.


We Offer Great Employee Benefits Such As:

Paid Time Off: Generous vacation and holiday time to ensure you can recharge and enjoy life outside of work.

Comprehensive Health Coverage: High-quality medical, dental, and vision insurance for you and your family.

Financial Security: Robust short-term, long-term, and life insurance coverage to give you peace of mind.

Retirement Planning: A 401(k) retirement plan designed to support a secure financial future.

At Sepro America, we are committed to creating a diverse and inclusive workplace, providing equal employment opportunities for all. We believe our success as a global company is deeply linked to our ability to embrace diversity and recruit, develop, and retain talented individuals from varied backgrounds.


Disclaimer: This job description provides a general outline of expected duties and may evolve to include other responsibilities as the needs of Sepro America change.




Compensation details: 18-22 Hourly Wage



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