Technical Services and Support Engineer III

2 weeks ago

Duluth, Georgia, United States Rheem Manufacturing Full time
Job DescriptionThe Technical Services and Support Engineer III will provide pre and post-sale technical service / product support to equipment owners, service contractors, customers and outside sales -for the HTPG Russell, Witt, Kramer, and Cold Zone name brand product lines. Supports inside sales, engineering, and manufacturing in all manner of technical product questions and issues.This position will serve our HTPG Division, located in either Scottsboro, Alabama or Duluth, Georgia.Responsibilities Assist field organization with rapid and accurate responses to all technical product inquiries
Work with Engineering and Quality teams to resolve field problems Develop and maintain technical literature, IOM's, tech bulletins, etc. Site visits to support product issues or customer requests for HTPG support personnel Support customer visits to the factory, meet with customers and make presentations Assist sales and marketing with development of non-distributed product pricing Develop and support improvements to the aftermarket parts business Support and participate in safety committee initiatives and other E, H, & S activities Support and participate in archive team activities in support of all Scottsboro departments. Responsible for complying with good business practice ethics and completing government required survey forms Communicate effectively with customers, internal and external via telephone, fax and e-mail Other duties as assigned. Qualifications Bachelors Degree in Engineering or related field. 5+ years' experience in the refrigeration industry.
Alternatively, AA / AS degree in HVACR curriculum, or equal technical training such as apprenticeship with 7+ years of experience Advanced knowledge of refrigeration systems and principles is required. Knowledge of engineering drawing and bill of material structuring is a plus. Familiarity with customer service functions is a plus. Superior communication skills - both verbal and written. Knowledge of basic and some advanced computer skills required. Requires strong sense of urgency and customer focus.HOW TO STAND OUT: BA / BS degree in Engineering
Six or more years' experience in the refrigeration industry. EPA Section 608 Universal Certification#LI-LF1#LI-HybridAbout UsAt Rheem, we are dedicated to bringing comfort to people's lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives-every day.Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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