Product Support Manager
1 week ago
Position SummaryProvides technical support and information on Trenton products and their expected performance in response to customer calls and inquiries, and other duties as assigned. Employee will strive to satisfy the needs of customers with on-time delivery and continuous improvement in quality, products and services.Essential Duties and ResponsibilitiesResponsible for personnel management of Product Support Engineers i.e. resource assignments, performance management and cost management.Manage phone & e-mail support for Trenton customers & potential customersProvide timely reports on Customer issues to Sales & Engineering departmentsTrain, supervise and help Product Engineers to solve problems and reduce unnecessary RMAsSupport Production in resolving Legacy product issues as needed.Coordinate with Sales to maintain the highest level of customer satisfaction possibleSupport RMA process and resolve issues triaged by Production site RMA teams.Create and manage and disposition Customer Product Support Tickets in HubSpot.Create and Manage Dashboards to ensure department KPIs are met.Initiate and coordinate product changes in consultation with other engineering functions because of ticket resolutions.Inform Engineering department of anomalies that need correction or investigationMake recommendations to about new methods for qualifying boards and BIOSFunction as Test Engineer or Test Engineering Lead as neededAttempt to identify improvements in efficiency in processes and improvements in services and products and provide input to continuous improvement teamIdentify and manage risk in products, processes, and environmentPM21RequirementsAssociates degree or equivalent, including experienceMinimum of 4-year experience in Applications Engineering environment or equivalentSelf-starter with knowledge of computing platforms, personal computers, high end servers and operating systemsFamiliar with standard PC peripherals such as GPU cards, RAID cards, Network interfaces, Optical Interfaces, com-ports, parallel ports, hard disk drives and controllers, video controllers, KVM, keyboard & mouse controllers - as well as associated cables, power supplies and backplanesMust be experienced with troubleshooting all aspects of Server operation - from problems turning on the initial display - to Hardware, BIOS, BMC & configuration-related aspects of system operationThorough knowledge of all released Trenton Technology processors & backplanes, including capabilities and limitations of all the possible board configurations - especially operating system and driver installation
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Product Support Manager
24 hours ago
Duluth, Georgia, United States Trenton Systems Full time:Position SummaryProvides technical support and information on Trenton products and their expected performance in response to customer calls and inquiries, and other duties as assigned. Employee will strive to satisfy the needs of customers with on-time delivery and continuous improvement in quality, products and services.Essential Duties and...
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Product Support Manager
2 days ago
Duluth, Georgia, United States Trenton Systems Full time:Position SummaryProvides technical support and information on Trenton products and their expected performance in response to customer calls and inquiries, and other duties as assigned. Employee will strive to satisfy the needs of customers with on-time delivery and continuous improvement in quality, products and services.Essential Duties and...
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Product Support Veterinarian
7 days ago
Duluth, Georgia, United States Joul Full timeJob Summary:We are looking for a highly skilled Product Support Veterinarian to join our team. As a Veterinary Technical Resource, you will provide expert support to veterinarians and veterinary support staff.Main Responsibilities:Product support and customer service.Disease management and control guidance.Compliance with US regulations (FDA, USDA, and...
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Technical Product Support Specialist
1 week ago
Duluth, Georgia, United States Trenton Systems, Inc. Full timeJob Summary:As a Technical Product Support Specialist at Trenton Systems, Inc., you will play a vital role in providing exceptional technical support to our customers. Your primary responsibility will be to ensure timely and effective resolution of customer issues, while maintaining the highest level of customer satisfaction.Key Responsibilities:Manage...
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Product Manager
5 days ago
Duluth, Georgia, United States Brady Corporation Full timeWe are seeking a Software Product Manager to join our product management team. If you've been looking for a dynamic product management and development role with hands-on responsibility and a stake in product strategy, execution, and marketing, this may be your next role. We're looking for aProduct Manager for Software will lead cross functional efforts...
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Global Product Manager
2 days ago
Duluth, Georgia, United States Brady Corporation Full timeThe Global Product Manager is responsible for the development and implementation of marketing and sales strategies for a specific product group. This person works closely with all functions to define, develop, implement, communicate and maintain the value proposition of the assigned product category to meet and exceed customer expectations. This person works...
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Production Management Lead
6 hours ago
Duluth, Georgia, United States Hire Score LLC Full timeAbout the Role:Hire Score LLC seeks an experienced Production Management Lead to join our team in Duluth, GA. As a key leader, you will be responsible for driving the success of production operations across our site. Your primary objective will be to empower the team to optimize performance, cultivate high-performing teams, and ensure seamless delivery of...
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Production Management Specialist
6 days ago
Duluth, Georgia, United States Hire Score LLC Full time**Job Description:**Hire Score LLC is seeking a seasoned Production Management Specialist to drive the success of our operations across various sites. As a key leader, you will empower teams to optimize performance, cultivate high-performing teams, and ensure seamless delivery of client supply chain and manufacturing solutions.This role is ideal for a...
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Sr. Product Manager, Global HR Products
3 days ago
Duluth, Georgia, United States Client Full timeSr. Product Manager, Global HR Products (W2 Only) Job Title: Sr. Product Manager, Global HR Products (1400060) Duration: 09 Months (Possible Extension) Location: Newark, NJ, 07102 (Hybrid 3 days/week) Description: At Client, we're working to be the most customer-centric company on earth. To help us get there, we need a Product Manager for the HR Products...
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National Product Sales Manager
6 days ago
Duluth, Georgia, United States DiversiTech Full timeJob DescriptionJob DetailsJob Title:National Product Sales Manager - ElectricalJob Code:NPSMEDepartment:Product Management, ElectricalDemand Generation and Product DevelopmentLocation:Duluth, GARemote possible - high travel roleReports To:Electrical and Replacement Parts Business Unit LeaderFLSA Classification:ExemptEEOC Classification:Sales WorkersSalary...
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Production Operations Manager
3 days ago
Duluth, Georgia, United States Hire Score LLC Full timeJob DescriptionAs a seasoned Operations Manager, you will be the driving force behind the success of our operations at our Duluth, GA site.Your leadership will empower the team to optimize performance, cultivate high-performing teams, and ensure seamless delivery of our client's supply chain and manufacturing solutions.This is a role for a professional who...
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Duluth, Georgia, United States Client Full timeRole SummaryWe are looking for an experienced Product Manager to join our team as an HR Product Development Manager, focusing on customer experience. In this role, you will work closely with stakeholders to identify and drive innovative solutions that achieve business goals and align with long-term product roadmaps.Key Qualifications:5+ years of product or...
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Global HR Product Manager, Innovation Lead
2 days ago
Duluth, Georgia, United States Client Full timeAbout the RoleWe are looking for an experienced Product Manager to join our team as a Product Leadership Director, focusing on Workday HCM. In this role, you will work closely with stakeholders to identify and drive innovative solutions that achieve business goals and align with long-term product roadmaps.BASIC QUALIFICATIONS:5+ years of product or program...
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Product Technical Consultant
3 days ago
Duluth, Georgia, United States Meet Life Sciences Full timeAbout the RoleWe are seeking a highly skilled Veterinary Technical Support Specialist to join our team at Meet Life Sciences. As a key technical resource, you will be responsible for providing expert product support and guidance on disease management and control. Key Responsibilities: Provide expert support and guidance on products, including disease...
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Production Support Worker
6 days ago
Duluth, Georgia, United States Aerotek Full timeAbout Us:Aerotek is a leading staffing agency providing innovative workforce solutions to clients across various industries. Our team is dedicated to delivering exceptional service and supporting the growth of our clients' businesses.Why Work with Us?We offer a dynamic and supportive work environment, opportunities for career growth and development, and a...
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Duluth, Georgia, United States Trenton Systems, Inc. Full timeAt Trenton Systems, Inc., we are seeking a skilled Product Support Manager to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer support and ensuring the highest level of satisfaction possible.The successful candidate will be responsible for managing the personnel and resources of our Product...
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Veterinary Technical Support Specialist
2 weeks ago
Duluth, Georgia, United States Meet Life Sciences Full timeDuluth, GA or St. Joseph, MO 9am-6pm Job Summary: The Veterinary Technical Support Specialist serves as a key technical resource by offering expert product support, compassionate customer service, and veterinary guidance on disease management and control. This role involves providing clear and professional communication via various channels (telephone,...
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Customer Support Professional
1 day ago
Duluth, Georgia, United States Weg Full timeAbout the PositionThe Territory Sales Specialist will play a vital role in supporting customers and outside sales personnel, ensuring an exceptional customer experience.Main Responsibilities:Provide expert support and guidance to customers and outside sales teams, promoting WEG's products and services.Manage customer inquiries and requests, leveraging...
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Production Planning and Control Specialist
7 days ago
Duluth, Georgia, United States Hire Score LLC Full timeWe are seeking a motivated and detail-oriented individual to join our team as a Manufacturing Operations Manager. As a key member of our operations team, you will be responsible for driving the success of our manufacturing operations and ensuring that our products meet the highest quality standards.About the RoleThis is a challenging and rewarding...
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Animal Health Support Expert
3 days ago
Duluth, Georgia, United States Meet Life Sciences Full timeJob SummaryThe Veterinary Technical Support Specialist serves as a key technical resource by offering expert product support, compassionate customer service, and veterinary guidance on disease management and control. This role involves providing clear and professional communication via various channels (telephone, email, etc.) to veterinarians, veterinary...