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Complex Service Technician

2 months ago

San Leandro CA, United States Johnson Controls International Full time

Complex Service Tech II

Build your best future with the Johnson Controls team  

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away 

What we offer  

  • Competitive salary   
  • Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one   
  • Extensive product and on the job/cross training opportunities with outstanding internal resources  
  • Encouraging and collaborative team environment 
  • Dedication to safety through our Zero Harm policy 
  • Company vehicle, Tools, and Equipment to complete all jobs 
  • Providing Scheduling and management support 
  • JCI Employee discount programs (The Loop by Perk Spot) 
  • Check us Out: A Day in the Life of the Building of the Future  

HIRING HOURLY RANGE : $30-38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at

What you will do  

Performs assigned system service and maintenance including preventative maintenance, commissioning, and installation. Troubleshoot and resolves Security (Intrusion, Access Control, IP Video, Intercom, Network, Gates, and Barriers to name some of the systems 

How you will do it  

  • Diagnoses and repairs complex electronic control system malfunction's requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software. 
  • Provides sketches of field changes and discrepancies for engineering corrections and drawings. 
  • Communicates with customer upon arrival and before leaving the work site. Ensures high levels of customer satisfaction. Meets regularly with customer to become familiar with operating problems. Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs. Promotes the sale of add-on work. 
  • Manages assigned work to meet professional execution, of time and customer satisfaction. Reports problems or changes to management immediately. Interfaces with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities as required in an ethical and professional manner. 
  • Adheres to all Johnson Controls and customer safety standards. Provides safety awareness on work sites. 
  • May provide training to customers on electronic control systems operations. Delivers manuals and documentation to the customer for training needs as required. 
  • Mentors and trains mechanical workforce on building automation systems. Provides support to the mechanical staff on non-complex, non-critical equipment. 
  • Compiles job documentation, such as certificate of completion, customer training forms, training certificates and punch lists. 
  • Conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company. 

What we look for  

Required  

  • Computer technology, 3-5 years of industry experience or experience in servicing electronic systems. 
  • Generally required knowledge of Low Voltage controls systems, site preparation, peripheral equipment installation and servicing techniques  
  • Effective interpersonal skills to properly represent Johnson Controls to customers and other outside contacts in an ethical and professional manner  
  • Ability to explain technical information to technical and non-technical people.  Leadership skills to support the activities of Tech's and subcontractors working on non-complex, non-critical Building Automation equipment on a job site  
  • PC experience required and the ability to program System, American Dynamics, Avigilon, Lenel, Genetec, Kantech, Amag and others 

Preferred:  

  • Vocational School four-year program or an Associate degree in electronics, Systems, computer technology, similar field plus three years of industry experience or five years of experience in servicing electronic industry. 
  • Ability to explain technical information to technical and non-technical people. 
  • Leadership skills to support the activities of Tech's and Subcontractors working on complex, non-critical Building Automation equipment on a job site. 
  • Proficient in Networking & Servicer Software 

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .