Veterinary Client Service Representative

2 months ago

Decatur, United States Heartland Veterinary Partners LLC Full time

Practice: Animal Tracks is a small animal clinic that offers a wide range of services including vaccines, surgery, dental cleanings, in-hospital bloodwork, digital radiographs, Ultrasound, boarding, and doggie daycare. The Animal Tracks team is a group of caring individuals dedicated to providing quality pet care in a warm, friendly, and family-like environment. Our passion is animals, and we treat each of our patients as family members.

Position Purpose: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Credentialed Technician Competencies: Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities: Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications: Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE

Benefits Offered: Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program



Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range: USD $14.00 - USD $17.00 /Hr.

  • Veterinary Client Service Representative

    2 months ago

    Decatur, United States Heartland Veterinary Partners LLC Full time

    Job DescriptionPractice:Animal Tracks is a small animal clinic that offers a wide range of services including vaccines, surgery, dental cleanings, in-hospital bloodwork, digital radiographs, Ultrasound, boarding, and doggie daycare. The Animal Tracks team is a group of caring individuals dedicated to providing quality pet care in a warm, friendly, and...

  • Veterinary Client Service Representative

    2 months ago

    Decatur, United States Heartland Veterinary Partners LLC Full time

    Practice: Animal Tracks is a small animal clinic that offers a wide range of services including vaccines, surgery, dental cleanings, in-hospital bloodwork, digital radiographs, Ultrasound, boarding, and doggie daycare. The Animal Tracks team is a group of caring individuals dedicated to providing quality pet care in a warm, friendly, and family-like...

  • Veterinary Client Service Representative

    2 months ago

    Decatur, United States Heartland Veterinary Partners LLC Full time

    Practice: Animal Tracks is a small animal clinic that offers a wide range of services including vaccines, surgery, dental cleanings, in-hospital bloodwork, digital radiographs, Ultrasound, boarding, and doggie daycare. The Animal Tracks team is a group of caring individuals dedicated to providing quality pet care in a warm, friendly, and family-like...

  • Veterinary Client Service Representative

    2 months ago

    Decatur, AL, United States Heartland Veterinary Partners LLC Full time

    Practice: Animal Tracks is a small animal clinic that offers a wide range of services including vaccines, surgery, dental cleanings, in-hospital bloodwork, digital radiographs, Ultrasound, boarding, and doggie daycare. The Animal Tracks team is a group of caring individuals dedicated to providing quality pet care in a warm, friendly, and family-like...

  • Veterinary Client Service Representative

    2 months ago

    Decatur, AL, United States Heartland Veterinary Partners LLC Full time

    Practice: Animal Tracks is a small animal clinic that offers a wide range of services including vaccines, surgery, dental cleanings, in-hospital bloodwork, digital radiographs, Ultrasound, boarding, and doggie daycare. The Animal Tracks team is a group of caring individuals dedicated to providing quality pet care in a warm, friendly, and family-like...

  • Veterinary Client Services Team Lead

    4 weeks ago

    Decatur, Georgia, United States Thrive Pet Healthcare Full time

    About the RoleWe are seeking a highly skilled and experienced Veterinary Client Services Team Lead to join our team at Thrive Pet Healthcare. As a key member of our client services team, you will be responsible for providing exceptional customer service, leading a team of client service representatives, and ensuring that all client and patient information is...

  • Veterinary Specialist

    4 weeks ago

    Decatur, Illinois, United States Saint Francis Veterinary Specialists , Inc. Full time

    Join Our TeamOur PracticeSaint Francis Veterinary Specialists is a collaborative specialty and emergency care practice built upon the concept of Considerate Care for patients and pet owners. We are passionate about providing a warm and comfortable environment for both our patients and pet owners. Our team of specialists and emergency doctors work together to...

  • Veterinary Care Assistant

    1 month ago

    Decatur, Illinois, United States Banfield Pet Hospital Full time

    Job SummaryAt Banfield Pet Hospital, we are seeking a highly skilled and compassionate Veterinary Assistant to join our team. As a Veterinary Assistant, you will play a vital role in providing exceptional patient care and supporting our veterinarians in delivering high-quality medical services.Key ResponsibilitiesAssist veterinarians with medical procedures...

  • Veterinary Technician

    1 month ago

    Decatur, United States Thrive Pet Healthcare Full time

    Description Position at Thrive Pet Healthcare Veterinary Technician - Saint Francis Veterinary Specialists in Decatur, Ga is seeking a Full-Time Oncology Technician to join their team! More than a word, care is present in everything you do. At Saint Francis Veterinary Specialists, a Thrive Pet Healthcare partner, we take action to empower your best care...

  • Veterinarian

    2 months ago

    Decatur, United States National Veterinary Associates Full time

    Job DescriptionJob DescriptionNorthgate Pet Clinic is seeking a full-time Associate Veterinarian at our 6-doctor practice located in Decatur, the heart of Illinois. New grads are welcome! We are a well-established, AAHA-accredited, full-service small animal veterinary hospital. We provide comprehensive medical, surgical, and dental care for canines, felines,...

  • Veterinary Territory Manager

    4 weeks ago

    Decatur, Georgia, United States Cubex LLC Full time

    Job DescriptionThe Veterinary Territory Manager is responsible for developing and facilitating the sales of Cubex hardware and software solutions for veterinary practices within a specific territory and market segment.Key Responsibilities:Develop and maintain a consistent sales pipelineVisit veterinary practices in assigned territory to promote Cubex...

  • Veterinary Specialist

    4 weeks ago

    Decatur, Illinois, United States USVTA LLC Full time

    Role OverviewSaint Francis Veterinary Specialists is seeking a skilled Emergency Veterinarian to join their team as part of the Thrive Pet Healthcare community. As an Emergency Veterinarian, you will have access to a comprehensive network of on-staff specialists and medical leaders who will support and champion your medicine, as well as provide opportunities...

  • Veterinary Assistant

    5 months ago

    Decatur, United States Banfield Pet Hospital Full time

    Job Description .docx 2 of 3 Last Revised: 05/03/2018 JP  Drive for results  Functional Skills  Priority Setting CAPABILITIES AND EXPERIENCE (CAN DO)  Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance...

  • Veterinary Student Externship Opportunity

    4 weeks ago

    Decatur, Illinois, United States Alliance Animal Health Full time

    Company DescriptionNorth Dekalb Veterinary Clinic, led by Dr. Max Katz, has been serving the Decatur, Emory, and Atlanta areas for over 40 years. Our friendly and professional doctors and staff are up-to-date on the latest developments in veterinary medicine.We offer a variety of veterinary care services, including surgery, X-Rays, and dentistry. We proudly...

  • Veterinary Care Specialist

    4 weeks ago

    Decatur, Illinois, United States Get a Vet Staffing Full time

    We are seeking a skilled Emergency Veterinarian to join our team at Saint Francis Veterinary Specialists. As part of the Thrive Pet Healthcare community, you will have access to a network of on-staff specialists and medical leaders who will support and guide you in your practice.You will work closely with highly trained emergency staff and have access to...

  • Customer Service Representative

    4 weeks ago

    Decatur, Illinois, United States ATC Income Tax Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at ATC Income Tax. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone.Responsibilities:Build client rapport and provide a positive...

  • Veterinary Care Specialist

    3 weeks ago

    Decatur, Illinois, United States Lavista Animal Hospital Full time

    Job OverviewWe are seeking a skilled Veterinary Care Specialist to join our team at Lavista Animal Hospital. As a key member of our staff, you will work closely with our veterinarians to provide exceptional care to our patients and their owners.Our hospital is a progressive, small animal practice located between Tucker and North Druid Hills. We have been in...

  • Tax Service Representative

    2 days ago

    Decatur, Illinois, United States Jackson Hewitt - 2466 Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Tax Service Representative to join our team at Jackson Hewitt. As a key member of our staff, you will be responsible for providing exceptional customer service and support to our clients.

  • Customer Service Representative for Manufacturing

    4 weeks ago

    Decatur, Alabama, United States Elwood Staffing Full time

    ### Job Description Are you a skilled communicator looking for a new challenge? Elwood Staffing is currently seeking a Customer Service Representative to join our team in the Decatur metropolitan area. **About the Company** Our client is a car dealership that takes pride in building lasting relationships with their customers. They are committed to...

  • Customer Service Representative

    1 month ago

    Decatur, Illinois, United States ATC Income Tax Full time

    Job Title: Customer Service Phone RepATC Income Tax is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Phone Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients via phone.Responsibilities:Build strong relationships with clients through...