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Senior IT Business Analyst
1 month ago
Requisition ID # 158787
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Oakland
Department Overview
Meter to Cash – Requirements, Analysis & Design (MTC RAD) is responsible for analyzing and designing work that impacts the Meter to Cash systems and their direct interfaces. This team works with business and technical stakeholders to obtain the best possible solutions for its clients.
Its deliverables include providing estimates for MTC related work; developing an internal work plan with identified resources and target completion dates; and preparing requirements and functional designs. To ensure the MTC RAD provides the utmost service to its clients, it is organized into three functional areas that align with PG&E’s business operations: Customer Information, Billing/Financials, and Measure & Field Services. Each Analyst serves as a subject matter expert for assigned area of coverage with in-depth knowledge of the business practices and MTC functionality that supports it. In addition, the analyst is responsible for analyzing O&M and project defects to determine business and technical impact and providing input on the priority of fixing the defects.
Position Summary
We are looking for a Senior Level IT applications design analyst in Customer Information team who can be a quick learner, thorough, organized, flexible to adapt in fast paced and dynamic environments. The analyst is mainly responsible for analyzing business requirements and developing function requirement and functional design documents. In addition, the analyst is responsible for analyzing O&M and project defects to determine business/technical impact and providing recommendation on fixing the defects.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.
A reasonable salary range is:
Bay Area Minimum: $105,000
Bay Area Maximum: $169,000
Job Responsibilities
Ideation:
- Work with business organizations to guide/provide input regarding enhancement feasibility
- Using business process knowledge, proactively look for opportunities for system enhancements
- Evaluate and provide input to business needs and requirements
- Prepare estimates for customer requests
- Prepare preliminary mockups and designs
Project:
- Analyze/assemble Functional/non-Functional requirements
- Provide technical expertise and assistance in designing, testing and developing applications
- Perform feasibility analysis, design and provide recommendations on the alternative solutions, project strategy and deliverable prioritization, as well as system alternatives or enhancements to current systems
- Prepare final functional requirement and functional design document
- Conduct walkthrough of deliverables with business and IT Stakeholders and obtain approval/signoff
- Provide Subject Matter Expert support to developers and testers
- Work with business to document and analyze project change controls
- Support stabilization of deployed code
Maintenance:
- Troubleshoot potential system issues to determine if there is a defect
- Analyze production defects, identify business and system impacts and quantify problems
- Contribute to defect troubleshooting and solution design
- Assist business and technical teams with adhoc requests
- Provide functional expertise to clients for resolving business issues
Qualifications
Minimum:
- Bachelors Degree in Computer Science/ Information Systems, Business, Engineering, etc. or equivalent work experience
- 4 years of experience in analyzing, designing and developing functional requirements, functional design, UX/UI design
- 3 years of experience with Oracle CC&B applications, and data modeling
- Experience in project participation, high complexity
Desired:
- Working knowledge of relational databases (SQL experience)
- Working knowledge of UML
- Be able to work independently but within the framework of the team and product
- Be able to work well within a team setting
- Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement
- Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
- Excellent verbal and written communication skills
- Working knowledge of Salesforce CRM application and data model
- Experience dealing with Call Center and/or Back Office centric business
- Understanding of database/schema architecture
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