Customer Service Specialist

3 weeks ago

Annapolis Junction, United States General Dynamics Information Technology Full time

Req ID: RQ184500

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: Customer Service

Skills:

Computer Literacy,Customer Relationships,Customer Service,Learning Quickly,Reliable

Certifications:

None - None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Customer Service Specialist II

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.

Validates work request for completeness, accuracy, compliance to established standards. Verifies appropriate work authorization has been obtained by the client and company. Gathers and enters information into databases in accordance with established procedures

HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT

● Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.

● Validates work request for completeness, accuracy, compliance to established standards.​

​● Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out.

​● Escalate problems or tickets to higher level management when required and/or necessary.

WHAT YOU’LL NEED TO SUCCEED:

● Education: High School Diploma/GED

● Required Experience: 1+ years of related experience

● Security Clearance Level: TS/SCI w/Poly

● Required Skills and Abilities: communication and problem solving

● Location: On Site

● US Citizenship Required

● Shift: M-F Day

GDIT IS YOUR PLACE:

● 401K with company match

● Comprehensive health and wellness packages

● Internal mobility team dedicated to helping you own your career

● Professional growth opportunities including paid education and certifications

● Cutting-edge technology you can learn from

#GREENWAY

#ITPolyMD

The likely hourly rate for this position is between $29.75 - $40.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

  • Customer Service Specialist

    3 weeks ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:NoneJob Family:Customer ServiceJob Qualifications:Skills:Computer Literacy, Customer Relationships, Customer Service, Learning Quickly, ReliableCertifications:None...

  • Customer Service Specialist

    3 weeks ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Req ID: RQ184496 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Customer Service Skills: Computer Literacy,Customer Relationships,Customer Service,Learning Quickly,Reliable Certifications: None - None Experience: 1 + years of...

  • Customer Service Specialist

    4 weeks ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: Job Family: Customer Service Job Qualifications: Skills: Computer Literacy, Customer Relationships, Customer Service, Learning Quickly, Reliable...

  • Customer Service Specialist

    1 month ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: None Job Family: Customer Service Job Qualifications: Skills: Computer Literacy, Customer Relationships, Customer Service, Learning Quickly, Reliable...

  • Customer Service Specialist

    1 week ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: None Job Family: Customer Service Job Qualifications: Skills: Computer Literacy, Customer Relationships, Customer Service, Learning Quickly, Reliable...

  • Customer Service Specialist

    4 weeks ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:Job Family:Customer ServiceJob Qualifications:Skills:Computer Literacy, Customer Relationships, Customer Service, Learning Quickly, ReliableCertifications:None -...

  • Customer Service Specialist

    2 weeks ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:NoneJob Family:Customer ServiceJob Qualifications:Skills:Computer Literacy, Customer Relationships, Customer Service, Learning Quickly, ReliableCertifications:None...

  • Customer Service Specialist

    1 month ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:NoneJob Family:Customer ServiceJob Qualifications:Skills:Computer Literacy, Customer Relationships, Customer Service, Learning Quickly, ReliableCertifications:None...

  • Customer Service Specialist

    2 weeks ago

    Annapolis Junction, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:NoneJob Family:Customer ServiceJob Qualifications:Skills:Computer Literacy, Customer Relationships, Customer Service, Learning Quickly, ReliableCertifications:None...

  • Customer Service Specialist

    4 weeks ago

    Grand Junction, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Service Specialist

    2 months ago

    Grand Junction, United States Orkin Full time

    Overview: We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service Specialist...

  • Bilingual Customer Service Specialist

    5 days ago

    Annapolis, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Heavy Equipment Customer Service Specialist

    2 weeks ago

    Annapolis, Maryland, United States All Roads Full time

    If you are dedicated to customer satisfaction, detail-oriented, and passionate about heavy machinery, All Roads is looking for a **Customer Service Specialist** to enhance our team. In this role, you will serve as the primary point of contact for our clients, facilitating communication regarding all service activities and acting as a bridge between customers...

  • Web Services Specialist

    1 week ago

    Annapolis Junction, Maryland, United States FLASH Technology Group Full time

    Web Services Specialist RequiredMust possess TS/SCI with active polygraph. Working Hours:Day Shift - Monday to Friday.PRIMARY DUTIES:Installation and Configuration: Set up and configure web server software (e.g., Apache, Nginx, IIS) along with associated components.Maintenance and Upgrades: Regularly update and patch web servers to maintain security and...

  • Customer Support Specialist

    1 week ago

    Annapolis, Maryland, United States Systems Integration Inc Full time

    Join Our Team as a Customer Support SpecialistSystems Integration, Inc. is seeking dedicated Customer Support Specialists to provide exceptional service. Our representatives will engage with clients via telephone to deliver information and address inquiries effectively. Key Responsibilities:Assist customers by providing accurate information and resolving...

  • Healthcare Customer Service Specialist

    2 weeks ago

    Annapolis, Maryland, United States Gastro Health Full time

    Join Our Team as a Patient Relations SpecialistGastro Health is on the lookout for a dedicated Full-Time Patient Relations Specialist to enhance our team. We pride ourselves on being a supportive workplace that fosters career growth and teamwork among colleagues and healthcare providers.This position provides:A balanced work/life scheduleNo weekend or...

  • Customer Service Clerk

    2 months ago

    Annapolis Junction, United States Careerbuilder-US Full time

    A leading company located in the Annapolis Junction, MD area that specializes in outsourcing services to support other companies is seeking 30 Customer Service Representatives. This position is a temp to hire paying $19 to start. Hours are Mon- Fri 8:30am to 5pm

  • Customer Support Specialist

    3 months ago

    Annapolis Junction, United States Columbia Technology Partners Full time

    Job DescriptionJob DescriptionDescription:Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem...

  • Customer Experience Specialist

    2 months ago

    Annapolis, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Service Specialist

    5 days ago

    Annapolis, Maryland, United States Hobo Bags Full time

    Job Summary:We are seeking an experienced and enthusiastic Sales Associate to join our team at HOBO Bags. As a Sales Associate, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Develop a thorough understanding of our products and servicesStay up-to-date on...