Resident Service Coordinator

4 weeks ago

Groton, United States RCAP Solutions, Inc. Full time

Resident Service Coordinator - Groton, MA and Bolton, M Resident Service Coordinator - Groton, MA and Bolton, MA Summary: The primary function of the Resident Service Coordinator (RSC) is to effectively assist in maintaining resident tenancy through a variety of programs enabling them to age in place. Responsibilities: Welcome new residents, establish contact with existing residents, and explain the resident services program, its offerings, and the RSC role in assisting residents who desire access to benefits and services. Identify and assess individual needs when appropriate; inform the resident of available resources and provide support in accessing services successfully. Develop positive relationships with local non-profit agencies, social service agencies/providers, residents, and community. Maintain accurate, timely, and confidential documentation of all residents served by using the AASC/data base. Maintain and update accurate confidential files in a secure locked location. Communicate through written or verbal any concerns, issues, or problems relevant to property with senior resident services coordinator. Required to complete certification by Massachusetts Association Resident Service Coordinators (MARSCH) within first two years of employment. Attend classes, workshops, or trainings a minimum of 12 hours each year to maintain certification. Be available to attend weeklong training conference annually. Attend monthly Resident service coordinator meetings. Host monthly meeting with residents related to health and wellness by locating local providers/vendors to present on a variety of relative topics. Plan and execute two social events every year with property manager. Host monthly meeting with residents related to health and wellness by locating local providers/vendors to present on a variety of relative topics. Report lease violations to property manager when observed. Requirements: Bachelor?s degree or higher in Social Work, Psychology, Counseling, or a related specialty. 1-3 years of resident services experience or equivalent with the aging population. Bilingual a plus (Spanish/English). Excellent verbal and written communication skills. The ideal candidate must be able to effectively communicate with individuals from diverse backgrounds. Must maintain a high level of interpersonal skills to handle sensitive and confidential situations. Must have exceptional knowledge of computer systems and databases, Microsoft Office software including Outlook, Excel, and Word. Valid driver?s license and reliable transportation. Hours ? 32 Hours Benefits: Competitive compensation Medical, Dental, Vision, LTD, and Life Insurance Flexible Spending Account and Health Savings Account Competitive Vacation and Sick time 14-paid holidays 403(b) plan RCAP Contribution and Match Job Type: Full-time Pay: \$26.00 - \$27.00 per hour Expected hours: 32 per week Benefits: 403(b) 403(b) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Day shift No weekends Work Location: In person

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