Senior Technology Manager

Overview Provide visionary thought leadership to evolve the Corporate Systems – Finance technology Domain from on premise solutions to align to the enterprise anchor platform strategy leverage Software as a Service (SaaS) solutions. Develop and execute strategic plans and oversee the operations of Finance Technology Domain product lifecycle, encompassing Stakeholder Management and Communications, Scope and Financials, Team Management, Technology and Delivery, and Operations Support across all Finance Technology Portfolios consisting of General Ledger, Accounts Payables, Accounts Receivable, and Fixed Assets, Treasury, Transaction Management and Financial Planning and Analysis and products within those portfolios. Direct the Product Delivery that fosters cross-division collaboration, development, engagement, and innovation via Agile Framework (i.e., SAFe). Responsibilities Accountable for the Stakeholder Management and Communications, Scope and Financials, Team Management, Technology and Delivery and Operations and Support across Finance Technology Products: Stakeholder Engagement and Communications: Build and maintain relationships with team members, partners, key stakeholders, Business Product Owners and external partners (e.g., vendors, system integrators, etc.) throughout the entire Product lifecycle Manage client engagements and service level agreements Manage technology relationships with vendors and define scope of vendor support Represent Information Services on cross-organizational and inter-departmental teams Define, build and maintain Finance Technology Portfolio level health metrics, OKRs and KPIs to be leveraged in various stakeholder engagement and communication engagements Scope and Financials: Provide technical insight throughout Portfolio and Product planning, prioritization, and budgeting and Product financials Develops and owns definition of technical scope and capabilities, partnering with Business Product Owners, Technology Product Owners, Technology Product Managers, Architecture and Cloud Engineering ensuring branch/region goals and objectives align with division/department strategy Responsible for planning Portfolio and Product budgets across both Capex and Opex aligned to the Annual Financial Plan and ongoing activities Overall budget accountability - planning, actual, forecast and corrective action planning Operations and Support: Manages Product deployment and ongoing support in conjunction with Systems Support based on production support operating model and defined SLAs Develop strong partnership with InfoSec, Risk and Compliance Teams to ensure understanding, accountability and adherence to policy, standards and processes for the Finance Product Portfolio Team Management: Establishes performance goals and priorities and measurable team objectives and KPIs/OKRs that are aligned with business and organizational goals Oversee development, talent review/development, employee engagement, change management, broad internal communications, and branding for the division Prepare, conduct and review performance appraisals and merit pay in accordance with specified objectives and guidelines Ensures staff has the resources and skills needs to support all work initiatives and consistently provide coaching, counseling and mentoring as we Do, Learn and Grow transition to new Ways of Working Effective management of Managed Service Providers, staff augmentation, systems integrators, service provides, etc. to supporting delivery of capabilities Technology and Delivery: Lead end to end Product delivery via SAFe Framework; lead executive steering committee of stakeholders across the Finance Domain, ISD and enterprise; communicate and resolve escalated stakeholder issues; surface recommendations; align to product roadmaps Responsible for delivering the Product within the agreed timeline leveraging an Agile Framework (i.e., SAFe) Develop and define clear core work definitions and roles and responsibilities, process flows and aligned to digital operating models; demonstrate the complete product life cycle and capabilities of each Product as well as portfolio level product health dashboards and journeys Leverage standard templates, tools and organizational strategy to define ISD services and ensure practices and processes are standardized, repeatable and scalable Guide and analyze benchmarking, trend analysis, industry and other input to drive continuous improvement and elevate service performance communicated across ISD and Business Stakeholders and Product Owners Bring external perspective and ideas from relevant sources, keep current with technology trends/SaaS, government/policy impacts and industry best practices Partner with Enterprise Architects and Cloud Engineers to determine and define the technical architecture required to implement and support ensuring alignment to enterprise anchor platform strategy including application rationalization landing zone (sustain, transform, retire) Evaluates the performance and trends of assigned services to customers, including defined KPIs and SLAs and ensures service levels are achieved in line with SLAs and SLOs. Effective leveraging metrics/OKRs to tell the message Develops workforce strategy (skills, competencies, team size, span of control, persona’s) supporting both on premise and cloud solutions for each Finance Products Ensure effective and efficient allocation of staff resources to service Products and capabilities by leverage Agile framework (i.e., SAFe) Build organizational capability by strengthening and adding new capabilities, technical skills, and competencies, and eliminates low-value activity with view to long range goals and roadmaps Perform benchmarking and trend analysis to incorporate continuous improvement or defined enhancements into the Products and new Ways of Working Partner with Technology Product Owners, Technology Product Managers, Portfolio Product Managers and Vendors to ensure that the right resources (skills, competencies, team size) are onboard to support the delivery of Product capabilities aligned to Product roadmaps Provide constructive and actionable feedback to Technology Product Owners, Technology Product Managers, Vendors, Strategic Partners, team members, etc. to achieve expected outcomes Ensures compliance with Navy Federal’s policy and standards, practices and processes Perform other related duties as assigned Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience Significant experience transforming Finance systems from on-premises to Software as a Service (SaaS) offerings working in a large-scale IT organization with diverse technologies, solution architectures while operating in a Product Delivery model leveraging Agile framework (i.e., SAFe) Significant experience leading various Finance Technology run and change the business Products and applications used across the enterprise in a large Financial Services organization Significant experience onboarding and leading Managed Services Providers, Systems Integrators, Service Provides, etc. to support the delivery of capabilities aligned to Product Roadmaps Expert knowledge and hands on experience with Cloud Computing and Software as a Service (SaaS) including Oracle ERP (Fusion Financials Suite), Oracle EPM, Oracle Accounting Hub, etc. as well as PeopleSoft Financials Ability to collaborate with Business Product Owners and develop Product roadmaps and vision for Finance systems aligned to business stated outcomes and continuous to deliver measurable agreed upon outcomes Advanced knowledge leveraging Agile delivery frameworks (i.e., SAFe) and transforming delivery teams from traditional waterfall/hybrid delivery to more agile/hybrid delivery model Advanced knowledge operating in a Product Delivery Model and management methodologies and experience in cloud native architectures leveraging CI/CD, API frameworks, Data Lakes, Containers, Azure DevOps, etc. Advance experience managing information technology resources to ensure adherence to policy and standards (e.g., vulnerabilities, risk profile, patch management, infosec, etc.) Advanced skill to move comfortably between varying business discussions to effectively communicate complex technical issues to non-technical audiences as well as operating model changes resulting from moving to a Product Delivery model leverage Agile framework (i.e., SAFe) Advanced situational analysis and decision-making skills Advanced problem solving, collaboration, critical thinking, team building, and presentation skills for Executive Leadership consumption Advanced skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence Advanced skill to formulate a strategic vision and define and implement action plans to achieve strategic goals and stated outcomes around People, Process, Technology and Do, Learn and Grow Advanced leadership skills, marked by poise, positive influence, and the ability to drive change Advanced verbal and written communication skills and comfortable presenting to Executive Leadership Significant experience in delivering presentations to virtual and in person teams Significant experience in working with all levels of staff, management, stakeholders, vendors Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems Significant experience in resource allocation and management Significant experience in budget management – planning, actual and forecasting and corrective action Significant experience in leading, guiding and coaching professional staff Significant experience fostering a culture and environment anchored on Do, Learn and Grow Desired Qualifications Master’s degree in Information Technology, Computer Science, or related field Advanced knowledge of banking/financial industry standards and practices Relevant professional certifications Advanced knowledge of Navy Federal’s functions, philosophy, operations and organizational objectives Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. • Best Companies for Latinos to Work for 2024 • Computerworld® Best Places to Work in IT • Forbes® 2024 America's Best Large Employers • Forbes® 2023 The Best Employers for New Grads • Fortune Best Workplaces for Millennials™ 2023 • Fortune Best Workplaces for Women ™ 2023 • Fortune 100 Best Companies to Work For® 2024 • Military Times 2023 Best for Vets Employers • Newsweek Most Loved Workplaces • Ripplematch Campus Forward Award - Excellence in Early Career Hiring • Yello and WayUp Top 100 Internship Programs From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 17372