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Customer Service Representative- Bilingual

3 months ago

Tucson, United States The Temp Connection Full time

Job Title: Customer Service Representative
Pay rate: $18.50 per hour
Temp to permanent

Job Summary:

Under the direction of the Customer Service Manager, the Customer Service Representative will perform a variety of tasks. This position will interact with customers via telephone, in person, and through correspondence, by providing game information, policies and procedures, and rules and regulations. The incumbent will perform research and resolve various customer problems and complaints.

Job tasks:

  • Interact in-person with customers by selling and redeeming tickets, answering questions, providing materials, and explaining processes and games
  • Handle phone inquiries including providing winning numbers, explaining games, mailing requested materials, transfer calls to other depts.
  • Handle cash transactions and balancing; Prepare bank deposits; perform daily bank reconciliations, fiscal transactions, and reconciliation reports
  • Prepare a variety of written correspondence
  • Perform data entry
  • Operate a computer, ticket terminals, calculator, and various office equipment.
  • Other duties as assigned.

Education/Experience:
  • High School Diploma or GED
  • Minimum two (2) years' experience in person customer service environment and cash handling transactions
  • Knowledge of lottery games and products
  • Ability to communicate clearly and effectively, both verbally and in writing
  • Demonstrated experience working with confidential information
  • Demonstrated troubleshooting and problem-solving experience
  • Microsoft office/ data entry experience required
  • Basic mathematical skills required.
  • Knowledge of State and Lottery laws, rules, regulations and agency policies and procedures are an asset.
  • Ability to speak Spanish
  • Able to sit, stand, end, stretch at a minimum of 50% of the time
  • Troubleshooting abilities
  • Effective in time management
  • Ability to objectively review information pertinent to position
  • Demonstrated strong written and verbal communication skills
  • Ability to handle multiple tasks in an organized manner within a fast-paced environment
  • Ability to apply strong attention to detail and produce work with accuracy
  • Ability to work independently and self direct work, and in a team-oriented environment
  • Aptitude to learn new computer software
  • Ability to work well in a diverse environment
Resumes can be submitted to sam@thetempconnection.com

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