Senior Account Director

2 weeks ago

Charlotte, United States Paymentus Full time

In this position, you will be the principal and accountable point-of-contact for a select strategic bank channel partner both internally and externally, supporting day-to-day partnership needs, ensuring contractual deal deliverables and financial commitments are satisfied, managing partnership project plan/roadmap across functional disciplines, responding to time-sensitive inquiries and operational issue escalations, leading partner communications (including Quarterly Business Reviews), and making critical financial and operational efficiency decisions, with the input of the VP, Account Management and SVP of Payments as well as other key internal operational contacts.

This role will also own responsibility for providing overall portfolio updates to the designated bank channel support contacts. You will manage proactive communication, action plans, and timelines to align with contractual obligations and SLA requirements. You will work directly with the assigned Paymentus Account Management Team member to help provide overall updates on client satisfaction and deliverables to the bank channel partner as necessary.

Your Expertise:

  • Minimum of 5 to 10 years of direct experience in the Direct Biller space, online bill payment, mobile/digital bill payments, electronic bill presentment, and money movement required
  • Must demonstrate advanced knowledge of online and electronic bill payment industry, fundamental understanding of merchant services and credit card association rules, regulations, and compliance standards
  • Must have 5 to 10 years of experience directly managing digital bill pay clients
  • Extensive Knowledge of Card Association Rules, Card Discount and incentive Programs, ACH, and Interchange Management
  • Experience with bank channel support
  • Must have advanced oral and written communication skills, including the ability to make presentations and deliver messaging on complex and sensitive information for audiences at all levels
Additional Skills/Knowledge:
  • Relentless Focus on the customer; a sense of urgency and flexibility to changing circumstances and customer needs.
  • Strong interpersonal and negotiation skills; must possess a high level of teamwork skills
  • Ability to accurately gather, analyze, and interpret data, define problems, and provide solutions
  • Strong Negotiator with the ability to set boundaries
  • Excellent Communication Skills, both written and oral
  • Quality and Execution Focused
  • High sense of Accountability and Ownership
  • Ability to make decisions with limited knowledge, direction, or data
EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

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