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Field Support Desktop Engineer

6 months ago

Plattsburgh, United States Phantom Staffing Full time

About the job Field Support Desktop Engineer

Qualifications

  • Minimum of a two-year college degree or equivalent field experience
  • Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc.
  • Strong analytical and organizational skills
  • Strong communication and interpersonal skills
  • Possess inherent troubleshooting skills
  • Desire to do what it takes to solve technical challenges
  • Practical, hands on technical experience is a must
  • Advanced understanding of Microsoft products, virtualization solutions (VMware ideally), Citrix solutions, Symantec backup and protection solutions, third party utilities, local and wide-area networks, hardware, and desktop operating systems (Windows XP, Vista, 7 and 8/8.1)
  • Products and Services:
    • Network Operating Systems (Windows 2008/2012)
    • Microsoft Exchange Server 2007, 2010 and 2013
    • Microsoft SQL Server
    • VMware vSphere 5.5 and related technologies
    • Anti-virus, Anti-spam and Anti-spyware
    • Backup Exec / Systems Recovery Server
    • Thin client technologies (Citrix and RDS) Firewalls, Routers and Managed Switches (Cisco a plus)
    • LAN / WAN / Wireless networking hardware and software technologies
    • Systems Management Software (HP PSP, Dell OpenManage)
  • Job may have significant, regional travel, which typically does not require overnight stays
  • Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences
  • Creative and resourceful in developing solutions for client needs
  • Ability to remain composed and confident under stressful conditions
  • Need to work independently in front of clients a majority of the time