Robert Half | Field Service Specialist | plattsburgh, ny

2 weeks ago


plattsburgh, United States Robert Half Full time

IT Field Service Engineer

Robert Half Technology is looking for an IT Field Service Engineer with the ability to perform a wide range of on-site technical maintenance. If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you.


What you get to do every single day

· Provide computer desktop support to local & remote locations in accordance with established policies and procedures, technical diagnostics, break/fix, installation, removal and customer call assistance

· Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals

· Coordinate hardware repairs with the appropriate vendors

· Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

· Ensures the integrity of all electronic data records by following company quality standards

· Track equipment inventory and collaborate on potential purchases

· Own and execute technology implementation projects

· Resolve computer problems, and advise/implement appropriate action/solutions

· Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities


What you bring to the role

· Working knowledge of computer systems such as Microsoft and common network problems 2-4 years related experience

· Ability to work independently at a customer site

· 2-4 years of experience related to technical/repair of business equipment

· Microsoft Windows, MS Office 365, Basic Network Troubleshooting, Active Directory, VoIP, Firewall, Firewall, Microsoft Exchange



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