Temporary Member Care Assistant

4 weeks ago

Washington, United States The Choice Full time

Position Overview:

Our client, a prominent medical association focused on advancing cardiovascular care, is seeking three temporary Member Care Assistants to join their dedicated Membership team for a two-month assignment. This role is essential in managing the increased volume of member support inquiries, ensuring timely and high-quality responses. The successful candidates will play a vital role in maintaining service levels and enhancing member satisfaction. The role would start immediately with an end date of December 20, 2024.

Key Responsibilities:

  • Handle administrative tasks efficiently, including responding to emails, managing return mail, answering phones, and engaging in live chat support to the association’s members.
  • Provide clear and effective communication to resolve member inquiries and issues promptly.
  • Organize and manage multiple tasks while prioritizing in a fast-paced environment to meet service level agreements (SLAs).
  • Collaborate with team members and adapt to changing demands as needed.

Ideal Candidate:

  • The ideal candidates are quick learners who are team-oriented and customer-focused.
  • They should be adaptable, agile, and able to work both collaboratively and independently.
  • Candidates should not be intimidated by high workloads and should be motivated by contributing positively to the team dynamic.

Required Skills and Qualifications:

  • Strong communication skills for effective member interaction.
  • Excellent organizational abilities and the capacity to multitask.
  • Proficiency in using email and chat platforms.
  • A customer service orientation with a focus on prompt issue resolution.
  • Experience in customer service, strong administrative skills, and technical proficiency (Salesforce is a plus).
  • Ability to thrive in a high-volume, fast-paced environment.

Salary: $20-22/hr

Benefits information available upon first interview.

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