Junior Manager

2 weeks ago


South San Francisco, United States Returnmates Full time
About Sway

Sway (fka Returnmates) is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that's as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.

Sway (fka Returnmates) is venture-backed by top VCs in LA and NYC, and founders from Allbirds, Warby Parker, Harry's and thredUP. Our team is made up of scrappy operators, engineers, and marketers from Uber, Lime and Amazon.

The Role

Sway (fka Returnmates) is seeking an Junior Manager to assist in our operations in South San Francisco. You'll work closely with our Head of Operations as we continue to grow the business in our SF market. We are looking for a reliable and organized Junior Manager to assist with the management of daily logistics and activities. In this position, you will contribute in a hands-on administrative capacity by being the point of contact for our drivers, warehouse workers, and customer service teams, assisting our teams on projects, recruiting, and arranging training sessions. A Junior Manager's responsibilities include helping the organization run smoothly and ensuring that deliveries/pick-ups are completed, routes are optimized, shifts are covered, customers' concerns are addressed, and anything related gets accomplished on time with no issues. Ultimately, you will work in a support role and oversee many administrative tasks as needed.

MUST BE COMFORTABLE WORKING ONSITE - South San Francisco, CA

Responsibilities
  • Engage regularly with team leaders, managers, and department heads to understand their operational needs, goals, and challenges, ensuring alignment with company objectives.
  • Develop and implement strategies to improve driver performance and optimize the customer journey, leading to higher satisfaction scores and streamlined pickups and deliveries
  • Continuously observe, review, and analyze logistics and operational processes to identify inefficiencies, bottlenecks, and areas for improvement, using data-driven insights to recommend and implement solutions.
  • Act as a first point of contact to identify, analyze, and resolve any issues in the production process, ensuring timely resolution to maintain service continuity and operational excellence
  • Work closely with the Head of Operations on a daily basis, actively relaying feedback from on-ground staff, identifying potential improvements, and assisting in the implementation of new processes and best practices.
  • Use the KPI dashboard to monitor delivery and pickup performance, customer satisfaction, and operational metrics like route optimization and turnaround time. Review data regularly to identify trends and improvement areas. Prepare weekly reports for the Head of Operations, highlighting insights, risks, and recommendations. Ensure data accuracy by coordinating timely updates with team members.
  • Manage the scheduling and dispatching of drivers to ensure timely and efficient pickups and deliveries, making real-time adjustments to routes as needed to address changing conditions or customer requests.
  • Assist with onboarding new drivers and warehouse staff, ensuring a smooth transition into the team and alignment with Sway's service standards.
  • Build and maintain a positive work environment among drivers, warehouse workers, and support staff, motivating the team to achieve performance goals and maintaining high morale.
Requirements
  • 1-3 years of experience in a Junior Manager, Operations Coordinator, or similar role."
  • Demonstrated ability to manage multiple tasks and projects simultaneously, prioritizing effectively to meet deadlines in a dynamic environment.
  • Excellent ability to create positive working relationships with team members, independent contractors, and cross-functional stakeholders
  • Strong written and verbal communication skills, including the ability to convey complex information clearly, write reports, and actively listen to team feedback.
  • Skilled in giving and receiving constructive feedback, with experience in mentoring or training team members to achieve their best performance.
  • Exceptional strategic planning and problem-solving abilities, with a proven track record of analyzing data to drive process improvements and optimize operations.
  • Familiarity with logistics management software, KPI dashboards, and data analysis tools (e.g., Excel, Google Sheets) to track performance metrics and generate insights.
  • Ability to thrive in a fast-paced, ever-changing startup environment, quickly adapting to new challenges and evolving responsibilities.
  • Must be willing and able to work onsite daily in South San Francisco, CA, to maintain close oversight of warehouse operations and ensure effective coordination with drivers and staff.
Benefits

You'll be excited to join our team because we offer:
  • Join the Ground Floor of a Fast Paced Startup:
Be part of shaping our company's future, where your ideas and contributions make a direct impact as we grow.
  • Comprehensive Health, Dental, and Vision Coverage
Enjoy 100% coverage for employees and 50% for eligible dependents.
  • Unlimited PTO
Take approved time off when you need it with our flexible unlimited PTO policy, supporting your work-life balance.
  • Employee Stock Options
Become a shareholder in our success with stock options that will allow you to benefit from the growth you help create.
  • Dynamic and Engaging Work Environment

Experience a collaborative atmosphere where teamwork is crucial and everyone contributes to our shared success.

The Sway Way:

Bring on the Storm: At Sway, we recognize that change is the only constant in the startup journey, and we embrace the challenges it brings. Every setback offers a new perspective, guiding us to innovate and grow as we navigate the twists and turns of our path.

Every Package Matters: We refuse to accept the imperfection that defines traditional logistics; every package and interaction counts. Our commitment to striving for perfection in every delivery and return sets us apart and fuels our success, creating the magic of Sway.

Trust your Numbers: Data forms the backbone of our decision-making process. While we consider both quantitative and qualitative insights, we prioritize data analysis to inform our strategies, ensuring that every initiative is backed by solid metrics before we act.

Seek Responsibility: We thrive on ownership, eagerly stepping up to take on tasks and projects. While we embrace the opportunity to lead, we acknowledge our mistakes, communicate transparently, and continuously build processes to prevent them from happening again.

Low Ego, High Ambition: Ego has no place in our culture; we promote constructive debate and collaboration to achieve the best outcomes. By fostering positive interactions and supporting each other, we embrace the challenge of our mission with kindness and enthusiasm, enjoying the journey together.

Comp - Salary - $75-80K

  • San Francisco, United States California Marketing Solutions Full time

    You have been an elite athlete your entire life. From rec sports to collegiate athletics, you have lived a life built around hard work and competition. A determination to succeed has lived in you and you know you are destined for greatness. Life after a collegiate sports career can seem daunting. If you find yourself in the middle of the transition...


  • San Francisco, United States California Marketing Solutions Full time

    You have been an elite athlete your entire life. From rec sports to collegiate athletics, you have lived a life built around hard work and competition. A determination to succeed has lived in you and you know you are destined for greatness. Life after a collegiate sports career can seem daunting. If you find yourself in the middle of the transition...


  • San Francisco, California, United States Simera Full time

    Unlock Your Marketing Potential:At Simera, we're seeking a motivated and detail-oriented Junior Marketing Account Manager to join our team. This role is perfect for someone looking to grow their career in marketing while working in a collaborative and fast-paced environment.Key Responsibilities:As a Junior Marketing Account Manager, you will serve as the...


  • san antonio, United States PorchPass Full time

    PorchPass is a fast-growing fintech start-up revolutionizing the lending industry by streamlining the traditional process for obtaining a manufactured home by leveraging cutting-edge technology and innovative strategies to provide tailored financial solutions to our clients. As we continue to expand our operations, we are seeking a skilled Junior Account...


  • San Antonio, United States PorchPass Full time

    PorchPass is a fast-growing fintech start-up revolutionizing the lending industry by streamlining the traditional process for obtaining a manufactured home by leveraging cutting-edge technology and innovative strategies to provide tailored financial solutions to our clients. As we continue to expand our operations, we are seeking a skilled Junior Account...


  • san antonio, United States PorchPass Full time

    PorchPass is a fast-growing fintech start-up revolutionizing the lending industry by streamlining the traditional process for obtaining a manufactured home by leveraging cutting-edge technology and innovative strategies to provide tailored financial solutions to our clients. As we continue to expand our operations, we are seeking a skilled Junior Account...

  • Junior Manager

    3 weeks ago


    San Diego, United States Returnmates Full time

    About SwaySway (fka Returnmates) is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove...

  • Junior Manager

    2 weeks ago


    San Diego, United States Returnmates Full time

    About Sway Sway (fka Returnmates) is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove...


  • San Francisco, United States OpenEXA Inc. Full time

    Job Title: Junior Frontend DeveloperCompany: OpenEXA Inc. - Open Exchange of Assets.OpenEXA Inc. is a cutting-edge CDFi platform revolutionizing the world of Stablecoins and Real-World Assets (RWAs). Our mission is to make acquiring, holding, and utilizing Stablecoins more accessible and cost-effective for users worldwide. By leveraging on-chain trading and...


  • San Bernardino, United States vol systems inc Full time

    The role of the Junior Account Manager is to help develop and execute the strategic sales and marketing plans for the key accounts of our firm. The key account sales and marketing plans will be supported by and derived from the business plan outlined by the director of sales and marketing. The Manager will be responsible for managing all areas of our...


  • San Francisco, United States HoloHire Full time

    Junior Customer Service Representative (Remote) Location: Remote About the role: Are you a people person with excellent communication skills Were looking for a Junior Customer Service Representative to join our team and provide topnotch support to our customers. What youll do: Respond to customer inquiries via phone email or chat.Resolve customer issues...


  • San Francisco, United States HoloHire Full time

    Junior Customer Service Representative (Remote) Location: Remote About the role: Are you a people person with excellent communication skills Were looking for a Junior Customer Service Representative to join our team and provide topnotch support to our customers. What youll do: Respond to customer inquiries via phone email or chat.Resolve customer issues...


  • San Francisco, United States AllJobs Full time

    About the job Data Analyst Junior and Mid Job Description Expertise in SQL skills to profile the data. Analyse, Profile and systematically present the data for Business and management team understanding. ETL development and Data Migration tasks Interpreting the functional aspect of data & reporting aspect of data. Present the data to business and the...


  • San Francisco, United States NextDeavor Full time

    Description Junior Product Manager- End to End Customer Journey 3+ Months W2 Contract San Francisco, CA (Hybrid) Benefits You'll Love: NextDeavor offers health, vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the...


  • San Francisco, United States Ursus Inc Full time

    JOB TITLE: Junior Product Manager- End to End Customer Journey LOCATION: San Francisco, CA - HYBRID PAY RANGE: $53-$63/hr DURATION: 3 months COMPANY: Our client a Fortune 500 Software Organization is seeking a Junior Product Manager- End to End Customer Journey to bring onto the team. Our Company Changing the world through digital experiences is what...


  • San Antonio, TX, United States PorchPass Full time

    PorchPass is a fast-growing fintech start-up revolutionizing the lending industry by streamlining the traditional process for obtaining a manufactured home by leveraging cutting-edge technology and innovative strategies to provide tailored financial solutions to our clients. As we continue to expand our operations, we are seeking a skilled Junior Account...

  • Junior Brand Manager

    4 months ago


    San Jose, United States Smart Solutions Inc Full time

    Description As a Junior Brand Manager, you will work closely with sales, marketing and product development to help execute a brand strategy that drives brand awareness, engagement and conversion for our promotional campaigns. Training will be provided, however a background in leadership and achievement is preferred to really thrive in this brand manager role...


  • San Francisco, United States Solan Park & Robello Full time

    Description Probate/Litigation/Trusts Junior Estate Planning Attorney (On-Site) We are seeking a motivated and detail-oriented Junior Estate Planning Attorney to join our dynamic team. The ideal candidate will have 1-3 years of experience specializing in estate planning, probate, trust administration, and litigation. You will support senior attorneys in...

  • Junior Chief of Staff

    2 weeks ago


    San Francisco, United States getjerry.com Full time

    We'd love to hear from you if you like:Making a big impact on day one with a Forbes Top Startup EmployerWorking at a startup that has traction ($240M in funding | 40X revenue growth in 4 years)Mentorship from serial entrepreneurs and brilliant leaders and team mates from companies like Nvidia, Nerdwallet, Better, Wayfair, Robinhood, etc.Meritocracy: we...


  • San Antonio, United States Pattern Promotions Full time

    Join Our Team at Pattern Promotions - Junior Communications SpecialistAbout Us: In a rapidly changing world, innovation and creativity are essential. At Pattern Promotions, we encourage our team to think outside the box, challenge the status quo, and develop fresh ideas. We believe that diversity of perspectives drives innovation, and we are committed to...