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Manager Clinic Practice II

3 months ago

Chattanooga, United States Chi Full time
Overview

Mountain Management Services and CHI Memorial Hospital now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World Report. We are proud to be the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.We offer the following benefits to support you and your family:On-site childcare with extended hoursCare@Work premium account for additional support with children pets dependent adults and household needsEmployee Assistance Program (EAP) for you and your familyPaid Time Off (PTO)Health/Dental/Vision InsuranceFlexible spending accountsVoluntary Protection: Group Accident Critical Illness and Identify TheftAdoption AssistanceTuition Assistance for career growth and developmentMatching 401(k) and 457(b) Retirement ProgramsWellness ProgramAdditional incentives for eligible full time day shift and night shift opportunities

Responsibilities

Job Summary / Purpose

The Practice Manager II is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. This may also be specialty or multi-specialty environment.

Essential Key Job Responsibilities
  • Manage clinic staff on day-to-day operations.
  • Coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.
  • Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.
  • Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.
  • Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.
  • Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
  • Work with Regional Director to develop and implement performance goals and objectives.
  • Assist Regional Director with implementation and development of long-range plans.
  • Monitor payroll system to control time management.
  • Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements.
  • Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.
  • Act as the liaison between the practice and Central Billing Office.
  • May support 4 or more providers at any given time.
  • Perform other duties as assigned.
Qualifications

Education:
  • High school diploma or equivalent required.
Required Licensure and Certifications:
  • 4 year practice management or practice administrator experience required.
  • 4 year supervisory-level experience required.
  • Working knowledge of the concepts, practices, policies, procedures, standards, systems and tools applicable to health care administration.
  • Ability to supervise staff, monitor and prioritize work flow, and provide effective training and guidance.
  • Proficient computer skills, including but not limited to Microsoft Office suite applications such as Word and Excel.
  • Demonstrate business and analytic/financial skills.
  • Effective verbal and written communication and organizational skills
PREFERRED Qualifications
  • Associate degree in healthcare or related field preferred.
  • Electronic Medical Record experience preferred.