IT Field Operations Specialist- WH North Jersey

3 weeks ago


Orange, United States Mitchell Martin Full time
Title: IT Operations Specialist
Location: Western United States (Field-Based)

Description:
The IT Operations Specialist oversees the technical success of a group of facilities, including outpatient centers and administrative offices, within the assigned region. This role involves providing technical support across various systems, devices, and applications while fostering a culture of continuous improvement through innovative recommendations and proactive solutions. Reporting to IT leadership, the specialist works closely with teams to ensure seamless operations and robust IT support.

Responsibilities:
Collaborate with operational leaders to deliver hardware and software solutions tailored to business needs.
Manage service requests and technical issues efficiently using a tracking system, ensuring proper documentation and resolution.
Perform onsite visits to identify and address user issues while ensuring proactive system checks.
Install, configure, troubleshoot, and maintain IT hardware and software, including desktops, laptops, and network devices.
Work with specialized IT teams to resolve complex issues and enhance understanding of applications and workflows.
Ensure compliance with best practices for LAN/WAN security and system integrity.
Oversee inventory management, including tracking, deployment, and preventive maintenance.
Collaborate with external vendors to resolve technical issues and deliver effective solutions to end users.
Configure and monitor internal and external networks to ensure reliability.

Required Skills:
Degree in a technical field or 5+ years of IT support experience.
Proficiency in diagnosing and resolving PC, printer, and network issues.
Strong knowledge of networking technologies, including routers, switches, and TCP/IP protocols.
Expertise in Microsoft Windows operating systems and Office Suite.
Excellent problem-solving and customer service skills.
Effective communication abilities, with the capacity to explain technical concepts to non-technical users.
Flexibility to travel within the assigned region as needed.

Desired Skills:
Proactive mindset with the ability to recommend workflow improvements.
Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
Familiarity with encryption software and additional PC-based applications.

Employment Type:
Contract

Compensation:
Pay range:$25/hour

Benefits:
Learn more about our benefits offerings here

EEO Statement
Learn more about our EEO policy here.

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