FISERV DNA Application Specialist

2 weeks ago

Austin, United States Velocity Credit Union Full time
Job Details

Job Location
Quarry Lake Headquarters - Austin, TX

Position Type
Full Time

Job Category
Business Development

Description

Fiserv DNA Application Specialist

*This position is hybrid-remote and will require onsite work at our north Austin, TX headquarters.

We are looking for dynamic, extraordinary people with a passion for providing outstanding service and financial solutions to our members and fellow employees. If you enjoy working in the service industry, offering problem-solving solutions while building relationships that create long-lasting connections, this may be the job for you

At Velocity, we are committed to upholding our mission of providing our community with personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to continue to drive our vision of making a positive impact on our members and their financial goals.

What you will do:

The Fiserv DNA Application Specialist ensures efficient software operation so that end users can accomplish business tasks while maintaining data security and integrity for all applications. This includes receiving, prioritizing, documenting, and actively resolving escalated end-user help requests. You will be responsible for working with the business to design, develop, implement, integrate, configure, optimize, and support assigned applications. You will be further responsible for defining, documenting, and implementing best practices and standards for applications across the institution.

What we are looking for:
  • Ability to research, test, recommend, and install changes within Fiserv DNA for Major/Minor products, Institution Variables, Business and System tables, RTXNs, and batch application run-time parameters (a subject matter expert for DNA).
  • A working knowledge of Fiserv's integration processing into DNA via MPI, CMC, and Core API connections.
  • Oracle SQL knowledge is a plus.
  • Basic knowledge of standard IT practices and workflows.
  • Strong knowledge of application troubleshooting with industry-specific applications.
  • Excellent communication skills and proficiency in using common and complex software applications.
  • Ability to learn and understand business processes related to software application use, internal controls, security, and technology.
  • Ability to work in a fast-paced environment with high attention to detail.
  • Effective time management skills including the ability to prioritize responsibilities and organize work tasks.
  • Ownership of the customer experience through issue resolution.
  • Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.


Why you should choose Velocity:

This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more

Qualifications

Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.

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