Current jobs related to Desktop Support Engineer - New Rochelle - Stratford Solutions Inc.

  • Desktop Support Specialist

    2 weeks ago

    New Rochelle, New York, United States Benchmark Education Full time

    Job Title: Desktop Support EngineerJob Summary: We are seeking a highly skilled and motivated Desktop Support Engineer to join our IT Support Services department. The successful candidate will provide technical support to our end-users, ensuring the smooth operation of our internal IT hardware, software, and assets.Key Responsibilities:Provide first-level...

  • Desktop Support Engineer

    2 weeks ago

    New York, New York, United States Syntricate Technologies Full time

    Job Title:Desktop Support/ Field Services EngineerJob Description:We are seeking a skilled Desktop Support/ Field Services Engineer to join our team at Syntricate Technologies. As a key member of our technical staff, you will be responsible for providing on-site support services for our clients, utilizing your expertise in EUC tools, desktop engineering,...

  • Desktop Support Engineer

    4 weeks ago

    New York, New York, United States Syntricate Technologies Full time

    Job Title:Desktop Support/ Field Services EngineerLocation:NYC, NYDuration:ContractJob Description:Our company, Syntricate Technologies, is seeking a skilled Desktop Support/ Field Services Engineer to join our team. As a key member of our IT department, you will be responsible for providing onsite support services for our clients.Key Responsibilities:Onsite...

  • Desktop Support Engineer

    3 weeks ago

    New York, New York, United States Syntricate Technologies Full time

    Job Title:Desktop Support/ Field Services EngineerJob Summary:Join Syntricate Technologies as a Desktop Support/ Field Services Engineer and be part of a dynamic team that provides top-notch onsite support services. As a key member of our team, you will be responsible for troubleshooting, coordinating, and implementing solutions for our clients. If you have...

  • Desktop Support Specialist

    4 weeks ago

    New York, New York, United States H&H Full time

    Job OpportunityWe are seeking a highly skilled Desktop & CADD Support Specialist to join our Information Technology team in our New York City Headquarters office. This position will provide technical expertise and support in general desktop support services and computer-aided design and drafting (CADD) software.H&H is a full-service infrastructure...

  • Desktop Engineer

    4 weeks ago

    New York, New York, United States Innova Solutions Full time

    Job Title: Desktop EngineerInnova Solutions is seeking an experienced Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for the development, standardization, automation, and management of all desktop Windows 10 (or newer) image deployments and updates in the VDI and physical desktop infrastructure.Key Responsibilities:Hands-on...

  • Desktop Support Engineer

    4 months ago

    New York, United States C2R Ventures Full time

    Fast-paced Boutique Hedge Fund with a superior reputation in NYC is seeking a Desktop Engineer to support hardware, software, and other services to deliver technology infrastructure services for their internal stakeholders. Qualifications1-2 years of experience supporting Windows environmentStrong interpersonal skills with emphasis on white glove serviceDeep...

  • Desktop Engineer

    4 weeks ago

    New York, United States WSN Full time

    WSN is looking for a Desktop Engineer in Manhattan, New York (hybrid).The Desktop Engineer will be responsible for the design, deployment, maintenance, and support of the desktop infrastructure and administration of corporate applications.Major Responsibilities:Primary responsibilities include hands on development, standardization, automation and management...

  • Desktop Engineer

    4 weeks ago

    New York, United States WSN Full time

    WSN is looking for a Desktop Engineer in Manhattan, New York (hybrid).The Desktop Engineer will be responsible for the design, deployment, maintenance, and support of the desktop infrastructure and administration of corporate applications.Major Responsibilities:Primary responsibilities include hands on development, standardization, automation and management...

  • Desktop Engineer

    1 month ago

    New York, United States Norgate Technology Full time

    Long Term W2 Contract Position in Midtown, NY. Hybrid Model. Financial Background / Experience working with Financial Clients Required. The Desktop Engineer will be responsible for the design, deployment, maintenance, and support of the desktop infrastructure and administration of corporate applications.Major Responsibilities:Primary responsibilities include...

  • Desktop Support Engineer

    1 week ago

    new york city, United States C2R Ventures Full time

    Fast-paced Boutique Hedge Fund with a superior reputation in NYC is seeking a Desktop Engineer to support hardware, software, and other services to deliver technology infrastructure services for their internal stakeholders. Qualifications1-2 years of experience supporting Windows environmentStrong interpersonal skills with emphasis on white glove serviceDeep...

  • Desktop Support Specialist

    3 weeks ago

    New York, New York, United States ClifyX Full time

    Job Title: Desktop Support EngineerJob Summary:ClifyX is seeking a highly skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support for desktops, laptops, and mobile devices, as well as troubleshooting and resolving technical issues related to Windows OS imaging, installation,...

  • Desktop Support Specialist

    7 days ago

    New York, United States Hunter Bond Full time

    About the CompanyA leading macro trading organization in New York is urgently seeking an experienced Desktop Support Engineer with a strong financial services background and PowerShell expertise. In this pivotal role, you’ll support and maintain essential desktop infrastructure, providing prompt, expert assistance to traders and end-users in a high-stakes...

  • Desktop Support Engineer

    1 month ago

    New York, United States ClifyX Full time

    Position Title: Desktop Support/Field SupportLocation: Manhattan, NY (Day 1 Onsite)Duration: 6+ MonthsJob Description:Hands on knowledge on Windows OS imaging, installation and configurationHas good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues.Support Skype for Business Operational issues such as...

  • Desktop Support Engineer

    2 weeks ago

    New York, United States ClifyX Full time

    Position Title: Desktop Support/Field SupportLocation: Manhattan, NY (Day 1 Onsite)Duration: 6+ MonthsJob Description:Hands on knowledge on Windows OS imaging, installation and configurationHas good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues.Support Skype for Business Operational issues such as...

  • Desktop Support Engineer

    1 month ago

    New York, United States ClifyX Full time

    Position Title: Desktop Support/Field SupportLocation: Manhattan, NY (Day 1 Onsite)Duration: 6+ MonthsJob Description:Hands on knowledge on Windows OS imaging, installation and configurationHas good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues.Support Skype for Business Operational issues such as...

  • Desktop Engineer

    1 month ago

    new york city, United States Norgate Technology Full time

    Long Term W2 Contract Position in Midtown, NY. Hybrid Model. Financial Background / Experience working with Financial Clients Required. The Desktop Engineer will be responsible for the design, deployment, maintenance, and support of the desktop infrastructure and administration of corporate applications.Major Responsibilities:Primary responsibilities include...

  • Desktop Support Specialist

    3 weeks ago

    New York, New York, United States Diverse Lynx Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Engineer to join our team at Diverse Lynx LLC. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop systems, hardware, and software.Key ResponsibilitiesProvide technical support and troubleshooting for desktop systems, hardware,...

  • Desktop Support Technician

    1 week ago

    New York, United States Panzer Solutions LLC Full time

    Job : Desktop Support TechnicianLocation : Boardway, NY (Onsite)Duration : CTHPrimary Responsibilities:• Handle Tier 1,2, & 3 help desk escalations through tickets or phone• Skilled in desktop support handling in Windows and MAC environments.• Some SCCM Knowledge. i.e. Manage Patching in SCCM for Desktops, troubleshoot onproblematic machines. Reinstall...

  • Desktop Support Specialist

    2 weeks ago

    New York, New York, United States ClifyX Full time

    Job Title: Desktop Support EngineerAt ClifyX, we are seeking a highly skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to our clients in a fast-paced and dynamic environment.Key Responsibilities:Provide technical support and assistance to clients via...

Desktop Support Engineer

3 months ago

New Rochelle, United States Stratford Solutions Inc. Full time

Job Title: Desktop Support Engineer (Must have MAC exp)

Job Location: New Rochelle, NY, US

Job Type: Full-Time

Salary: $55,000.00 To 65,000.00 Annually

Role Description: The Desktop Support team ensures operational success for internal IT hardware, software, and assets. The Desktop Support Engineer provides support to the company's end users and their use of technology. This role provides support to Benchmark Education's business operations at offices in New York City, New Rochelle, and for off-site employees. A strong skill set in supporting desktop, networking, and applications is required

Job Functions/Primary Responsibilities:

  • Handle inbound service requests or incidents reported via phone, chat, e-mail, or ticket system.
  • Properly record, classify, and provide initial support for all requests or incidents reported, per standard operating procedures.
  • Performs research and follows troubleshooting steps to provide first contact resolution.
  • Provides a positive user experience during the duration any engagements or interactions.
  • Provides answers to end users by identifying problems; researching answers; guiding users through corrective steps.
  • Ensures resolution confirmation and closure of incidents and service requests.
  • Follows up with the end user to provide updates on open issues.
  • Track and thoroughly detail technology issues in ticketing system.
  • Deploy and set up end users with new equipment or replacement.
  • Onboard new company employees with required assets and access.
  • Work one on one with end users both in-person and virtually.
  • Provision and deprovision accounts
  • Escalate problems (when required) to the appropriate resolving team.
  • Tracks and communicates customer issues through completion.
  • Review vendor or third-party software updates, drivers, knowledge bases, and FAQ resources to stay up to date on known issues that may compromise systems' security or stability.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Develop documentation to support customers and end users.
  • Occasional off-shift work, as required.
  • After hours on-call scheduled rotation, as required.
Key Competencies:
  1. Empathetic: Want to genuinely help other people. Have the willingness to understand another person's experience and see it through their eyes.
  2. Emotional Intelligence: Capability of recognizing, controlling, and expressing one's emotions and how to handle interpersonal engagements judiciously and empathetically.
  3. Problem Solver / Solution Provider: Strong analytical skills to assess a problem, determine the cause, and identify a clear path to a solution.
  4. Internet Savvy: Knowing how the Internet, Cloud, and IoT functions and the technology involved to make it work and keep it secure.
  5. Technologist: Has a love of all thing tech and typically the "go to" IT person for friends and family. Knows your way around desktop hardware, software applications, operating systems, and network connectivity.
  6. Knowledge-driven Mindset: Enjoys learning, growing, and continuously improving not only themselves, but looks to help improve their team, the customer experience, and ultimately the company through the supportive notion of people, processes, and technology.
  7. Strong Communicator: Both verbally and in writing, the ability to document, translate, and clearly articulate ideas and information in an authentic way. Active listening skills are also essential to effective communication.
  8. Master of Simplicity: The organizational skillset to quickly assess a problem, sort it all out, and then present to the customer the simplest answer possible to resolve their problem.
  9. Growth Mindset: The inner drive for learning and growing. As products, technology, and policies will change over time, the individual must be capable of growth and change as well.


Management Guidelines:

The Desktop Support Engineer (DSE) represents an entry level into Tier 2 for the IT Support Services department. The DSE has advanced beyond the functional role of Service Desk (Tier 1) and has shown the skill set and capabilities to advance further into hardware, network, and application support. The skill set/capabilities include configuring, deploying, maintaining, troubleshooting, and supporting computer desktops, laptops, printers, mobile devices, phones, peripherals, network, and other computer or telecom equipment. The DSE also ensures computers interconnect seamlessly with diverse systems within the company's ecosystem/infrastructure.

Job Requirements/Desired Skills and Experience:
  • 1-3 years in IT customer support, technical support, help desk or service desk experience.
  • 1-3 years providing IT infrastructure, application, PC and Mac desktop support.
  • A Bachelor's degree in Computer Science, Information Technology, or a closely related degree required.
  • Relevant industry or vendor certifications (i.e., CompTIA, Microsoft, Apple, Google, HDI, ITIL, etc.) desired.
  • Experience with imaging desktops/laptops.
  • Knowledge of network security practices and anti-virus programs.
  • Experience with scripting (PowerShell, Python, etc.).
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Must have exceptional customer relations skills and a commitment to excellent customer service.
  • Ability to work with non-technical customers to gather business requirements and translate into technical specifications.
  • Excellent oral and written communication skills.
  • Good analytical and troubleshooting skills with a demonstrated proficiency at problem solving/root cause analysis to identify issues and resolve.
Career Pathway Guidelines:

At this point, the DSE has several options depending on their interests and skill set. They may continue within Desktop Support and become a Senior Desktop Support Engineer before moving further into Tier 3 for Systems Support. Beyond the team organization, the options are to either continue into Infrastructure or Security teams, or if their interests/skills are with applications/software, to move into Application Support.

Performance Guidelines:

Management will set a target for a daily resolution rate of tickets and expect an overall customer satisfaction (CSAT) rating of 95%.

Other KPIs to be documented and measured include (but not limited to)
  • Incident First Contact Resolution Rate
  • % Resolved Level 1 Capable
  • Tickets per Engineer per Month
  • Incidents per Engineer per Month
  • Service Requests per Engineer per Month
  • Mean Time to Resolve (MTTR) - Incidents
  • Mean Time to Fulfill (MTTF) - Service Requests