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Office & Operations Manager

2 months ago

Mission Viejo, United States Senior Helpers – Mission Viejo, CA Full time

We are seeking an Office & Ops Manager who is passionate about making an impact on people’s lives. At Senior Helpers of Coastal OC, we provide care and comfort so seniors can age safely and gracefully in their own homes. Every team member contributes to our mission of providing exceptional in-home care every day. We are proud to be part of the Senior Helpers franchise system that is the first and only national home care provider to receive certification as a Great Place to Work.

This is a high impact role and an opportunity to join a high-powered agency that’s poised for fast growth as we expand our footprint in the South OC area. You will work in close partnership with the owner and your primary responsibilities will include managing the daily office operations as well as full lifecycle of our Caregiving and Office teams.

If you are someone who has excellent communication, problem-solving and operations skills, is able to juggle multiple priorities, and has a strong desire to serve others, this role is for you

Manage Caregiver hiring lifecycle:

  • Assist with all activities related to caregiver recruitment, interviewing and onboarding
  • Assist with managing caregiver scheduling, training and orientation
  • Create new hire packets and employee handbooks
  • Ensure all caregiver employment paperwork is completed and filed according to policy
  • Manage caregiver retention efforts with rewards and recognition best practices

Assist with Client communications:

  • Create and distribute client welcome packets
  • Manage and file information from incoming leads and existing clients while maintaining strict confidentiality (following HIPPA and other privacy policies and regulations)
  • Maintain effective communication with clients, family members, caregivers and others involved in the care of an individual

Assist with Office operations:

  • Answer and screen incoming phone calls in a pleasant, warm and professional matter
  • Perform general office functions as needed to operate or promote a start-up business
  • Assist owner with billing and invoicing as necessary
  • Perform caregiving duties as required to fill in open shifts
  • Local travel may be required within a 10-mile radius to visit clients and caregivers on the job

Qualifications:

  • High school diploma or education equivalent
  • Bachelor’s degree or related secondary education or certification a plus
  • Must have minimum three years of related work experience
  • Experience in office management or HR-related function preferred
  • Working knowledge of Microsoft Office suite required
  • Prior health care industry and/or Caregiver experience a plus
  • Qualified candidates must possess a valid driver’s license with insurance
  • Background checks and other pre-employment screening will be required

Benefits:

  • Aggressive incentive plan based on company performance
  • Access to medical benefits and 401k options (based on eligibility)
  • Fun work environment & culture
  • Welcome gift and new hire packet
  • Exclusive discounts at local restaurants, shopping, movies and travel
  • Supportive team and management
  • Extensive hands-on and virtual training available
  • Opportunity to expand skills for personal growth

Job Type: Full time

Equal Opportunity Employer

IND901