Parts Support Specialist

4 months ago

Concord, United States WMH Corporation Full time
Parts Support Specialist - Material Handling

Department: Service

Employment Type: Full Time

Location: BR11- CONCORD, NC

Reporting To: Ryan Hines

Description

Parts Product Support Specialist: The Real MVP of Customer Satisfaction Ignite Your Career

Why Choose Us?

Step into a world of opportunity with a company that embodies honor, integrity, and a relentless drive for excellence. WMH, Wheeler Material Handling, (www.wmhsolutions.com) stands as a beacon of experience, with over 35 years of industry mastery. We're not just fast-growing; we're the Southeast's fastest-growing material handling company, spanning 11 branches across NC, SC, TN, VA, GA, and AL. Our approach is unique - we offer complete solutions to our customers, and our commitment to employee success is unwavering.

Your Mission:

We are seeking a detail-oriented and customer-focused Parts Product Support Specialist to join our dynamic team. This role is crucial in providing high-level support and expertise in managing parts inventory, advising on part selection, and ensuring optimal stock levels to meet client needs efficiently. As our Parts Product Support Specialist, you hold the keys to delivering world-class customer service through our parts department.

Key Responsibilities

Picture yourself:

  • Mastering counter sales and promptly addressing customer inquiries with a smile.
  • Commanding daily parts orders and orchestrating seamless drop shipments.
  • Fulfilling orders, ensuring precision in shipping or for customer pickup.
  • Nurturing a spotless, secure, and inviting workplace and warehouse.
  • Being the detective who resolves any inventory discrepancies.
  • Deciding the best way to transport parts shipments, like a logistics pro.
  • Making the magic happen by checking in daily and weekly stock orders.
  • Fostering a culture of collaboration and camaraderie with your team.
  • Collaborate with service technicians to determine parts requirements for repairs.
  • Offer recommendations for parts and modifications that can enhance equipment performance.
  • Maintain up-to-date knowledge of industry trends, new products, and advancements.
  • Assist in developing parts sales strategies and promotions to boost customer engagement and satisfaction.
  • Ensure compliance with safety regulations and quality standards.
Join the Revolution:Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses.

Power Up: This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus.

Skills, Knowledge and Expertise

Your Arsenal:
  • A High School Diploma or GED.
  • Exceptional Customer Service Skills.
  • Parts experience in heavy equipment, agriculture, or automotive industries (preferred).
  • Proven experience in parts management, customer service, or a similar role in the material handling or related industry.
  • Strong understanding of inventory and supply chain management principles.
  • A positive, collaborative spirit within a dynamic team.
  • Proficiency in Microsoft 365 Suite, especially advanced Excel.
  • A tireless work ethic driven by dedication, self-motivation, and boundless energy.
  • Unwavering attention to detail - your superpower.
  • Superior analytical and interpersonal skills.
  • A knack for creative problem-solving and strategic planning.
  • Coaching prowess that sets you apart.
  • A gift for articulate verbal and written communication.
Benefits

Benefits That Shine:
  • Top Notch Health insurance
  • Paid Holidays and Paid Time Off (Vacation & Personal time)
  • Retirement plan, Profit Sharing, and Financial Planning support
  • A flexible schedule that puts life back in balance
  • Stay connect with a cell phone allowance
  • Professional development assistance that fuels your growth
Your Cue:

Don't let this opportunity pass you by. Join the WMH revolution where we're not just "Driving Industry Forward," we're propelling your career to new heights. Apply today and ignite your future

Commitment to Growth:
  • We believe in rewarding excellence and commitment, with opportunities for pay increases as you grow and excel in your role. Join us and be a part of a team where your efforts are not just appreciated but tangibly rewarded

This Is Urgent

We're growing fast and we need someone amazing like you NOW Don't miss this chance to be part of something big, something exciting, something that'll make you leap out of bed each morning

Ready to Launch Your Career? Join Us Today

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