Information Technology Support Coordinator

2 weeks ago

Austin, United States US Oncology Network-wide Career Opportunities Full time
Overview

The US Oncology Network is looking for a Information Technology Support Coordinator to join our team at Texas OncologyThis full time position will support our Central Texas South Market locations - Midtown Austin, South Austin, Bastrop, Kyle and San Marcos.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

What does the IT Support Coordinator position do?

The IT Support Coordinator assists in computer systems operations including troubleshooting, maintenance, hardware ordering and shipping and hardware/software installation. Assists in network and end user support by answering calls, documenting incidents and requests for service, setting up user accounts, and assisting users with answering questions. Serves as a central contact for vendors. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

The essential duties and responsibilities:

  • Assists in answering calls from end users, support companies and vendors.
  • Documents and maintains records of end user issues, network issues, support and vendor communications, and hardware/software orders and shipping.
  • Troubleshoots basic end user questions and problems.
  • Provides basic user support as needed.
  • Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of server and network problems.
  • Sets up and deletes user ID's and passwords in practice management systems and submits requests to the corporate office for user accounts in file server and e-mail systems.
  • Assists Business Office in running reports and updating fee schedules and insurance profiles.

Qualifications

The ideal candidate will have the following background and experience:

  • Associates Degree in Information Technology, related field, or equivalent work experience required.
  • At least 1 year of experience working in an IT support role strongly preferred.
  • Prior computer networking experience preferred.
  • A+ certification and MCP in Microsoft Office preferred, but not required.
  • Must have strong communication and customer service skills.
  • Daily local travel between 5 central Austin locations.

Working Conditions:

Environment (Office, warehouse, etc.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. There is a possible exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.

Physical Requirements (Lifting, standing, etc.)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

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