![Virtual](https://media.trabajo.org/img/noimg.jpg)
Service Desk Manager
1 month ago
Job Title: Service Desk Manager (Fully Remote)
Salary: Up to $115,000/year
Position Overview: We are seeking a highly skilled and experienced Service Desk Manager to lead our remote service desk team. The ideal candidate will have a proven track record in service desk operations, including transitioning from Zendesk to Halo, developing and implementing standard operating procedures (SOPs), team communication, and ticket management. This is a hands-on role that requires strong problem-solving capabilities and the ability to assist and troubleshoot technical issues effectively.
Key Responsibilities:
-
Leadership and Management:
- Lead, mentor, and manage a remote service desk team to ensure high performance and continuous improvement.
- Oversee daily operations of the service desk to ensure timely and efficient resolution of customer inquiries and technical issues.
-
Transition Management:
- Manage the transition of service desk operations from Zendesk to Halo, ensuring a smooth and effective migration.
- Develop and implement best practices for using Halo to enhance service desk performance.
-
Operational Excellence:
- Develop, implement, and maintain SOPs for all service desk activities to ensure consistency and quality in service delivery.
- Monitor and report on key performance indicators (KPIs) to drive operational efficiency and customer satisfaction.
-
Ticket Management:
- Oversee the ticketing system to ensure tickets are logged, categorized, and resolved in a timely manner.
- Analyze ticket trends and provide insights to improve service desk operations and prevent recurring issues.
-
Hands-On Support:
- Provide hands-on assistance and troubleshooting for complex technical issues that require advanced expertise.
- Serve as an escalation point for critical issues and work closely with other teams to resolve them.
-
Communication and Collaboration:
- Foster strong communication and collaboration within the service desk team and with other departments.
- Ensure effective communication of service desk policies, procedures, and updates to all relevant stakeholders.
-
Continuous Improvement:
- Identify opportunities for process improvements and implement changes to enhance service desk performance.
- Stay updated with industry trends and best practices to ensure the service desk remains at the forefront of customer support excellence.
Qualifications:
- Proven experience as a Service Desk Manager or in a similar role, with a strong background in service desk operations.
- Extensive experience transitioning from Zendesk to Halo for service desk operations.
- Strong understanding of service desk software, ticketing systems, and customer support processes.
- Excellent leadership, communication, and team management skills.
- Hands-on experience in troubleshooting and resolving technical issues.
- Ability to develop and implement SOPs and best practices for service desk operations.
- Strong analytical skills and the ability to use data to drive decision-making and improvements.
- Ability to work effectively in a remote environment, with strong self-motivation and time management skills.
-
Front desk medical receptionist
6 days ago
Brentwood, United States Randstad Full timeAs a Front Desk Medical Receptionist, you will be the first point of contact for our patients. You will play a crucial role in ensuring a positive patient experience by managing the front desk efficiently and providing excellent customer service. Your responsibilities will include scheduling appointments, managing patient records, handling inquiries, and...
-
Front desk medical receptionist
1 week ago
Brentwood, United States Randstad Full timeAs a Front Desk Medical Receptionist, you will be the first point of contact for our patients. You will play a crucial role in ensuring a positive patient experience by managing the front desk efficiently and providing excellent customer service. Your responsibilities will include scheduling appointments, managing patient records, handling inquiries, and...
-
Dermatology Front Desk Patient Coordinator
3 months ago
Brentwood, United States Ren Dermatology Full timeDermatology Front Desk Patient Coordinator REN Dermatology and Laser Center - Brentwood, TN $17 - $19 an hour ***We are experiencing a high volume of patient calls so we are not able to provide information about this position over the phone. Please submit a resume and we will follow up with you via email*** Job Description REN Dermatology is a comprehensive...
-
Dental Front Desk Coordinator
2 months ago
Brentwood, United States Star Dental Partners Full timeOverview: Wesley Dentistry is now hiring a Part Time Dental Front Desk Coordinator in Brentwood, Tennessee! As a Part Time Dental Front Desk Coordinator, come join our community of collaborative, high-quality clinical, business and operations professionals. Part Time Dental Front Desk Coordinator Schedule: Monday - Thursday 9:00am - 2:30pm To learn more...
-
Tier 1 Service Desk Agent
2 months ago
Brentwood, United States Premise Health Full timeHealthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in...
-
Front Desk Agent
1 month ago
Brentwood, United States Hampton Inn NashvilleBrentwood Full timeChecking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to...
-
Front Desk Agent
3 months ago
Brentwood, Tennessee, United States Hampton Inn NashvilleBrentwood Full timeChecking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to...
-
Tier 1 Service Desk Agent
2 months ago
Brentwood, United States Premise Health Full timeHealthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the...
-
Tier 1 Service Desk Agent
2 months ago
Brentwood, United States Premise Health Full timeHealthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the...
-
Team Member, Help Desk
1 week ago
Brentwood, United States Tractor Supply Full timeOverall Job Summary This position is responsible for providing first line technical and non-technical support to all Tractor Supply Company Store Team Members by troubleshooting problems, and/or researching and answering questions. This position will provide answers to Store Team Members by identifying problems, researching answers, and guiding the Team...
-
Help Desk Specialist
1 week ago
Brentwood, United States VITALITY Senior Living Full timeAs a Vitality Living Help Desk Specialist I, you will: Respond to support requests in an expedient manner that quickly resolves end user issues. Provide immediate technical support in person, over the phone, or via remote access as appropriate. Monitor issues through to accepted resolution and update the ticketing system with relevant notes for future use....
-
Front Desk Agent/Guest Services Representative
2 months ago
Brentwood, United States 24-7 Hotel Management Full timeJob DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceEmployee discountsFree uniformsOpportunity for advancementPaid time offTraining & developmentVision insuranceJob Description:Are the one who loves interacting with people? Love talking and mingling? Love to see the smiles on peoples faces when you have provided them with an exceptional...
-
Guest Services Representative
4 days ago
Brentwood, California, United States Chartwell Hospitality Full timePosition: Front Desk AgentAs a Front Desk Agent, your responsibilities will include:Delivering outstanding service to guests both in person and via telephone.Managing the check-in and check-out processes utilizing computer systems.Processing cash and credit card transactions with accuracy and confidence.Qualifications:Strong communication skills in...
-
Guest Services Representative
3 days ago
Brentwood, California, United States Chartwell Hospitality Full timeFront Desk AgentAs a Front Desk Agent, your responsibilities will include:Delivering outstanding service to guests both in person and via telephone.Managing the check-in and check-out processes using a computer system.Processing cash and credit card transactions with accuracy and confidence.Qualifications:Strong English communication skills.Proficiency in...
-
Guest Services Representative
1 week ago
Brentwood, California, United States Chartwell Hospitality Full timePosition: Front Desk AgentAs a Front Desk Agent, your responsibilities will include:Delivering outstanding service to guests both in person and via telephone.Managing the check-in and check-out processes utilizing computer systems.Processing cash and credit card transactions with precision.Qualifications:Strong communication skills in English.Proficiency in...
-
Front Desk Dental Assistant
22 hours ago
Brentwood, Tennessee, United States Star Dental Partners Full timeJob SummaryWe are seeking a highly organized and detail-oriented Dental Front Desk Coordinator to join our team at Star Dental Partners. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our dental practice.ResponsibilitiesPatient Check-In: Gather and document new patient...
-
Front Desk Agent
2 months ago
Brentwood, United States Hyatt Place Nashville Brentwood Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk Agent
4 weeks ago
Brentwood, United States Marriott International Full timeAdditional Information Full Time, Weekly Pay, BenefitsJob Number 24139934Job Category Rooms & Guest Services OperationsLocation SpringHill Suites St. Louis Brentwood, 1231 Strassner Drive, Brentwood, Missouri, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about...
-
Information Technology Manager
1 month ago
Brentwood, United States Franklin Fitch Full timeWe are partnered with a New York-based manufacturing company that are hiring an IT Manager as they look to bring all IT services in-house. The successful IT Manager must be comfortable being technically hands-on, as well as pushing IT standards, procedures, policies, and best practices amongst a growing team. To assist the firm with moving away from managed...
-
Bilingual Front Desk Associate
1 month ago
Brentwood, United States Blink Fitness Full timeDescription Job Overview: At Blink, this role is called a Moodlifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our members with ear to ear smiles, over the top enthusiasm and pretty much...