Front Desk Agent

1 month ago

Brentwood, United States Hyatt Place Nashville Brentwood Full time

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

Guests enjoy our location in a premier residential and business community with pristine parks, prime shopping and delicious restaurants. We are just a short drive from Nashville Convention Center, Radnor Lake, Cheekwood Botanical Garden, and Nashville Zoo. We offer many great amenities including free Wi-Fi, outdoor pool, fitness center, and on-site dining.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Front Desk Agent

    3 weeks ago

    Brentwood, United States Hampton Inn NashvilleBrentwood Full time

    Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to...

  • Front Desk Agent

    3 months ago

    Brentwood, Tennessee, United States Hampton Inn NashvilleBrentwood Full time

    Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to...

  • Front Desk Agent

    1 week ago

    Brentwood, United States Marriott International Full time

    Additional Information Full Time, Weekly Pay, BenefitsJob Number 24139934Job Category Rooms & Guest Services OperationsLocation SpringHill Suites St. Louis Brentwood, 1231 Strassner Drive, Brentwood, Missouri, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about...

  • Front desk medical

    1 month ago

    Brentwood, United States Randstad Full time

    If you're a fast learner with a genuine love for people, a positive attitude towards wellness, and excellent communication skills, we want you! You'll be the welcoming face of our clinic, ensuring each patient feels valued and supported. With responsibilities ranging from patient engagement to care coordination, this role is vital to our mission of...

  • Dental Front Desk Coordinator

    4 weeks ago

    Brentwood, United States Star Dental Partners Full time

    Overview: Wesley Dentistry is now hiring a Part Time Dental Front Desk Coordinator in Brentwood, Tennessee! As a Part Time Dental Front Desk Coordinator, come join our community of collaborative, high-quality clinical, business and operations professionals. Part Time Dental Front Desk Coordinator Schedule: Monday - Thursday 9:00am - 2:30pm To learn more...

  • Front Desk Agent/Guest Services Representative

    1 month ago

    Brentwood, United States 24-7 Hotel Management Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryDental insuranceEmployee discountsFree uniformsOpportunity for advancementPaid time offTraining & developmentVision insuranceJob Description:Are the one who loves interacting with people? Love talking and mingling? Love to see the smiles on peoples faces when you have provided them with an exceptional...

  • Dermatology Front Desk Patient Coordinator

    3 months ago

    Brentwood, United States Ren Dermatology Full time

    Dermatology Front Desk Patient Coordinator REN Dermatology and Laser Center - Brentwood, TN $17 - $19 an hour ***We are experiencing a high volume of patient calls so we are not able to provide information about this position over the phone. Please submit a resume and we will follow up with you via email*** Job Description REN Dermatology is a comprehensive...

  • Front Desk Administrative Assistant

    4 weeks ago

    Brentwood, United States IDR Healthcare Full time

    IDR is seeking a Front Desk Administrative Assistant for a Healthcare client of ours' in the Brentwood, TN area! This is a Full Time, contract to hire position and the candidate would be expected to commute onsite. It is a great opportunity for a Front Desk Receptionist to get their foot in the door with a Healthcare company that is growing like crazy! If...

  • Front Desk Administrative Assistant

    1 month ago

    Brentwood, United States IDR Healthcare Full time

    IDR is seeking a Front Desk Administrative Assistant for a Healthcare client of ours' in the Brentwood, TN area! This is a Full Time, contract to hire position and the candidate would be expected to commute onsite. It is a great opportunity for a Front Desk Receptionist to get their foot in the door with a Healthcare company that is growing like crazy! If...

  • Front desk receptionist/Concierge

    3 weeks ago

    Brentwood, United States Cogir of Brentwood Full time

    Job DescriptionJob DescriptionPeople taking care of people, that's who we are and what we do at Cogir Senior Living!What to expect...Cogir Senior Living is hiring a friendly, organized, and outgoing Front Desk Concierge in our beautiful retirement community Cogir of Brentwood.As the first point of contact with our residents, families, visitors, and...

  • Bilingual Front Desk Associate

    2 weeks ago

    Brentwood, United States Blink Fitness Full time

    Description Job Overview: At Blink, this role is called a Moodlifter, but until that is a word job seekers are typing into Google, we will stick with using the more widely known title of Front Desk Associate! What is a Moodlifter you ask? Moodlifters are the people who greet each of our members with ear to ear smiles, over the top enthusiasm and pretty much...

  • Tier 1 Service Desk Agent

    4 weeks ago

    Brentwood, United States Premise Health Full time

    Healthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in...

  • Tier 1 Service Desk Agent

    1 month ago

    Brentwood, United States Premise Health Full time

    Healthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the...

  • Tier 1 Service Desk Agent

    1 month ago

    Brentwood, United States Premise Health Full time

    Healthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in...

  • Front Desk Supervisor

    3 months ago

    Brentwood, United States Hilton Garden Inn Nashville Brentwood Full time

    Job DescriptionResponsible for overall operation of guest services, which includes guest room rental, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned. Essential Job Responsibilities/Functions: Ensure an environment in which high standards of...

  • Front Desk Supervisor

    2 months ago

    Brentwood, United States Chartwell Hospitality Full time

    Job Description Responsible for overall operation of guest services, which includes guest roomrental, reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned. Essential Job Responsibilities/Functions : Ensure an environment in which high standards of...

  • Tier 1 Service Desk Agent

    2 months ago

    Brentwood, United States Premise Health Full time

    Healthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the...

  • Tier 1 Service Desk Agent

    2 months ago

    Brentwood, United States Premise Health Full time

    Healthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the...

  • Tier 1 Service Desk Agent

    1 month ago

    Brentwood, United States Premise Health Full time

    Healthcare Without Rival Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the...

  • Maitre D'

    3 weeks ago

    Brentwood, United States Squeeze Massage Full time

    Job DescriptionJob DescriptionWe’re Squeeze, a feel-good company, from the Founders of Drybar.   A bit about us: Squeeze was designed to revolutionize the massage experience, from our forward-thinking technology to our dedication to team member experience. We are focused on the human side of business, and we work to foster an inclusive environment, where...