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Technical Services Audiologist

2 months ago

Plymouth, United States Sonova USA, Inc. Full time

Perform all functions of Audiology and Technical Services, including but not limited to: provide Audiological and technical support via telephone to Hearing Healthcare Professionals with regard to software, hardware, product and fit related issues; conduct regional, in-office and online customer training activities; interface with various inter-company departments to provide training and support for product lines.

Responsibilities:

Take incoming calls to the Professional Services Call Center (70%).

Assist with product/feature/software training for interdepartmental personnel (20%).

Conduct local, in-office, and online customer training activities (10%).

Special projects as assigned (5%)

Effective verbal and written English communication and presentation skills; excellent interpersonal skills with a strong team and customer orientation. Must be good at building and maintaining relationships.

Excellent telephone etiquette with a mature, professional demeanor.

Close and cooperative working relationships with all individuals both inside and outside the organization, including customers and coworkers

Acute detail orientation with a willingness and commitment to follow up.

Strong time management, organizational, and prioritization skills, with an ability to work in a fast-paced, multi-tasking environment.

Strong analytical and proactive problem solving skills

Education:

Master's or Doctorate in Audiology and the possession of (or eligible to obtain) an Audiology License

A temporary Audiology License is initially permitted for a maximum of 12 months

Previous clinical and industry experience required

Significant PC experience in a MS Windows environment, as well as experience with digital technology, fitting software, and NOAH