Elite 3E Applications Engineer

3 weeks ago

Hackensack, United States Career Developers Full time

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Elite 3E Applications Engineer ( Hybrid in Bergen County, NJ) ( Full-Time)
Location: Hybrid schedule in Bergen County, New Jersey
Salary: $125K - $150K Base Salary

Must Haves:

  • Proficiency in SQL administration, data queries, and reporting ("SSRS") essential
  • Demonstrated ability to learn functional and technical integration aspects of the firm's applications based on experience in various environments.
  • 3+ years' experience operating accounting, time tracking, billing, and management software in a legal or other professional services company.
  • Fluency in the Elite 3E SQL database schema preferred or a demonstrated ability to develop such fluency based on experience with other systems.
  • Experience with any of Elite 3E Templates ("Design Gallery"), Workspace, BizTalk, Elite Application Framework and Tools, or 3E Solutions Manager is a plus and would be very attractive.
  • Proficiency in XML/XSLT transformation.
  • Proficiency in PowerShell, C#, Visual Basic .Net, HTML5, and other programming or scripting languages.
  • Experience administering Windows Server.
This person will work closely with the Enterprise Applications Manager in IT, Accounting, Marketing, Records, and other firm personnel to ensure all applications run optimally and without interruption.
Good communication and technical and analytical skills are required, focusing heavily on Microsoft SQL (querying, reporting in SSIS and other tools, maintenance, documentation, and upgrades), Windows Servers, and Microsoft online services.
Some programming knowledge would be a 'nice to have,' but expert knowledge is not required.

Essential Job Functions and Responsibilities:
  • As part of the team, integrate, update, administer, and support the firm's management applications, which include the following:
    • Finance: Elite 3E, Intapp (Time, Risk, Intake), Concur, Iridium reporting and analytics
    • Practice-specific tools: Aderant CompuLaw
    • Marketing: Foundations
Job Description:
  • Performing application implementations, reconfiguration, upgrades, and periodic maintenance.
  • Administering the underlying platforms, especially Microsoft SQL, SSRS, SSIS, Active Directory and Azure AD authentication and integration, and Windows Servers.
  • Coordinating with other departments and stakeholders during projects and system upgrades; assessing and communicating risk factors, primarily when integrated systems cause a "trickle-down" effect.
  • Participating in month-end maintenance such as Windows updates, SQL maintenance, query optimization, and security patching.
  • Testing applications during system changes, enhancements, upgrades, and monthly maintenance.
  • Documenting system configurations, integrations, backup, disaster recovery, and other processes.
  • Created how-to guides and documented resolutions to frequently asked questions.
  • Communicating and informing the department and management of project statuses, issues, and proposed resolutions.
  • Resolving support requests/tickets escalated from the helpdesk team, including 'end user' application troubleshooting.
  • Managing vendor support tickets.
  • Tracking and optimizing system performance and storage utilization and planning for necessary hardware or software upgrades to support system growth.
  • Researching and evaluating new tools/technologies to improve the current application stack.
Knowledge, Skills & Abilities:
  • Proficiency in SQL administration, data queries, and reporting ("SSRS") essential
  • Demonstrated ability to learn functional and technical integration aspects of the firm's applications based on experience in various environments.
  • 3+ years' experience operating accounting, time tracking, billing, and management software in a legal or other professional services company strongly preferred.
  • Fluency in the Elite 3E SQL database schema preferred or a demonstrated ability to develop such fluency based on experience with other systems.
  • Experience with any of Elite 3E Templates ("Design Gallery"), Workspace, BizTalk, Elite Application Framework and Tools, or 3E Solutions Manager is a plus and would be very attractive.
  • Proficiency in XML/XSLT transformation.
  • Proficiency in PowerShell, C#, Visual Basic .Net, HTML5, and other programming or scripting languages.
  • Experience administering Windows Server.
  • Solid technical foundation with the ability to troubleshoot, diagnose, and resolve complex problems and implement solutions with minimal guidance.
  • Self-motivated with excellent time management skills.
  • Strong analytical skills with the ability to communicate results.
  • Excellent verbal and written communication skills and the ability to communicate with staff of varying technical expertise.
Non-essential Functions:
  • Responsible for communication, coordination, and "backup" of other members of the Information Technology Department as required to service the firm and its clients.
  • Exempt position: expected to work additional hours, weekends, and holidays, as required to perform customary and typical IT duties.
  • This position is considered essential to the firm's function. Therefore, attendance during firm administrative leave and closings may be required.
  • Support and monitor firm policies and procedures as pertain to the Information Technology Department.
Education and/or Experience:
  • Minimum 3 years experience in management, design, and implementation of large enterprise applications in a heterogeneous operating system environment with hands-on experience in maintaining mission-critical enterprise applications at a high level of availability.
  • Broad knowledge of the specialized and technical field of computer science and business/management acumen equivalent to a complete college or university education; includes thorough skills knowledge.
  • 4-year college degree preferred; equivalent experience considered.

Certificates, Licenses, Registrations:
Microsoft and other vendor certifications are preferred but not required.

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