Aviation Underwriting Technician Team Lead
2 weeks ago
Who we are Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let's care for tomorrow.
The Impact You Will Have The Underwriting Technician Team Lead (UT TL), reports directly to the Senior Manager - North America Regional Operations - Specialty Lines. The position requires flexibility when faced with changing and emerging priorities and should welcome direct feedback while providing the same to GBO Leadership. The UT TL will exhibit the ability to work and influence cross functionally and across disciplines to achieve established business goals. Within the role, it is expected the UT TL will work collaboratively and lead conversations, projects, and initiatives within GBO and other areas, all with a keen focus to foster a harmonious process and policy handling environment to support the business and the Allianz Commercial customer base. The UT TL will work alongside Operations Managers/leads as a peer on shared goals, ensuring the achievement and continued consistency in the UT role. The UT TL will have a group of Underwriting Technicians reporting directly to them and will be responsible for their performance, career development, and all other relevant people management responsibilities. This role will also be responsible for the production UT tasks affiliated with the assignment to one Underwriter, at minimum.
Some of your specific responsibilities could include:
- Developing key relationships with underwriting leaders to execute the end-to-end underwriting processes.
- Managing a cross-regional team of underwriting technicians in all aspects, such as hiring, performance management, development, schedule coordination and managing the day-to-day operations of the support unit.
- Assuming an active role in the implementation of Target Operating Model.
- Communicating and collaborating across the organization to provide solutions/recommendations to achieve organizational success.
- Tracking and translating quality, timeliness, productivity, and service delivery requirements into individual team, and unit metrics.
- Reviewing and managing production and quality control reports and taking appropriate action for improved results.
- Ensuring compliance with workflows and procedures.
- Working closely with functional and business areas to ensure documented operational processes are understood and implemented consistently.
- Reviewing workflows/processes on a semi-annual basis to identify process efficiencies.
- Acting as point of contact for Internal Audit, ensuring compliance with internal audit guidelines and assisting with developing responses and action plans in response to audit findings.
- Attending underwriting reviews/operational meetings and reporting on operational process changes, regulatory changes, policy booking, policy issuance, or adjustment backlogs.
- Proactively maintaining effectiveness when experiencing changes in work responsibilities and environment, adjusting effectively to work within new structure, process requirements, or culture
- Collaborating with underwriting on requested individual account service agreements to ensure resources, system capabilities, and time requirements are achievable.
- Acting as point of escalation for operations or underwriting staff regarding service issues.
- Identifying servicing issues with offshore team and working with the Operations Manager to document the issue, present it to the offshore team, and follow up through resolution.
- Attending broker and client meetings as requested by underwriting.
- Completing all delegated projects in the manner expected and requested by the Manager.
What You'll Bring to the Role
- 7-10 years' experience in core insurance function, preferably in Operations or Underwriting;
- Experience leading direct reports, coaching/mentoring teammates or leading projects in a matrix environment;
- Experience working with international teams and remote colleagues;
- Experience managing performance/achievements with cross functional teams;
- Advance understanding of policy administration life cycle, relevant products, wordings, terms and conditions and coverages;
- Ability to lead diverse teams in complex projects, drive strategic initiatives, and/or project framework;
- Ability to train and coach staff;
- Excellent verbal and written communications skills with an ability to communicate with a variety of people across the organization; and
- Strong time management and organizational skills.
The annualized base pay range for this role is $77,795 to $133,436. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package. As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.
54862 | Operations | Professional | Allianz Commercial | Full-Time | Permanent
What's in it for you?
Let's care about everything that makes you, you We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.
Let's care for your financial wellbeing We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and 401K.
Let's care for your opportunities to progress From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Let's care for life's twists and turns From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.
Let's care for our society and our planet With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.
Care to join us? Allianz Commercial (AzC) is a global corporate insurance carrier and part of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business. Learn more about us by clicking here.
Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our company culture.
Recruitment Agencies: AzC has an in-house recruitment team, which focuses on sourcing great candidates directly. AzC does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly.
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Nearest Major Market: St Louis
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