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Entry Level Tier 1 Help Desk

4 months ago

Annapolis Junction, United States NiSUS Technologies Corporation Full time
  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Schedule:

Monday through Friday 10am to 6pm

* Training will be Monday through Friday 6am to 2pm

Sunday through Thursday 2pm to 10pm OR Sunday through Wednesday 2pm to 12am (4 10 hour shifts)

Requirements

TS/SCI with poly required
  • Bachelor's degree (or 5 years)
  • Customer Service
  • ServiceNow
One of the Following Certifications Required:
  • A+
  • Network+
  • CCNA Security
  • CySA+
  • GICSP
  • GSEC
  • Security+
  • CND
  • SSCP
  • CASP
  • CCNP Security
  • CISA
  • CISSP
  • GCED
  • GCIH
  • CCSP

Benefits

Health & Life Insurance Dental Insurance Disability Insurance 401K Retirement Plan with Matching Tuition Assistance Vacation and Sick Leave Hiring Bonuses Referral Recruitment Program