IT Service Delivery Business Analyst

1 week ago

Cincinnati, United States Worldpay Full time

Job Description IT Service Delivery Business Analyst | Digital Workspace Team Cincinnati, Ohio, United States Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning as one. We're looking for an IT Service Delivery Business Analyst to join our ever-evolving Digital Workspace team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About the team Our Technology and Security teams keep us moving each day, no matter where we are in the world. From the hardware to the networks and everything between, they humbly make it all happen. The Digital Workspace Team specifically manage the end user compute experience, enabling Worldpay users to work from laptops, mobile devices and virtual desktops. These compute endpoints need to be connected, reliable and performant in order to optimize our human capital throughout the business. What you'll own Change is a constant in the modern world, you will help the team to navigate the complexities through analysis and problem solving The customer comes first in all that we do, so you will help the team to understand what's needed by managing requirements, then through documenting, tracking and analyzing, recommend viable solutions Running analysis within complex projects and workstreams Analyzing the present and future business processes to drive continuous improvements, improve governance and compliance Creating reports to help communicate valuable information throughout the team and on a wider scale to the business Helping to monitor, maintain and improve the quality of IT products / services through analytics Developing document materials and training literature when beneficial Business leader and stakeholder management Where you'll own it You'll own the role in our thriving North American region, where the global headquarters are located (Cincinnati, Ohio) and there are also multiple regional offices. The role can be office located or remotely based with an association to the nearest office. While there is a large team of Worldpayers based in North America, many of whom are remote, there are collaborative spaces in each of the regional offices and there are regular opportunities to celebrate with each other in person. What you bring A bachelor's degree in Business Administration, Finance, Information Systems, Mathematics, Statistics or related field A minimum of five years of experience in the following areas:- Business and technical requirements management (JIRA, Confluence), process modelling (Microsoft Viso), verification and methodology development Data analytics, interpretation and visualisation techniques, including advanced use of software such as Tableau, Microsoft Excel and Power BI Excellent verbal and written communication skills with the ability to organise meetings, prepare and present clear supporting documentation Strong problem-solving skills with an analytical mindset, alongside an ability to negotiate with multiple businesses and stakeholders to find solutions for technical challenges Attention to detail and ability to maintain a high level of accuracy when under pressu

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