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Administrative Lead/Patient Care Coordinator Sr.

1 month ago

Farmington, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Reporting to the Practice Manager, the Administrative Lead is responsible for coordinating the staffing and day to-day operations for the practice. The Administrative Lead works collaboratively with practice leadership and clinicians to ensure optimal operating efficiency, clinician productivity and patient satisfaction. Hours: Monday through Friday from 8 AM to 5 PM Location: 599 Farmington Ave. Farmington, CT Primary Responsibilities: Work collaboratively with the Practice Manager in support of the business and clinical objectives of the practice, ensuring optimal operating efficiency, clinician productivity and patient satisfaction Coordinate staffing and day-to-day operations of the practice Conduct or participate in regular scheduled staff communication activities: Daily huddle, bi-weekly and/or monthly staff meetings Staff Training: Orient new employees, train staff as directed and work with Clinical Lead to coordinate and manage new hire and training for medical assistants Staffing: Coordinate staff work schedules and manage staff PTO requests Coordinate day to day coverage needs, including same day reassignment of staff when there are call outs: Participate with Practice Manager in new staff selection, hiring and on-boarding, and provide input on performance management to Practice Manager Responsible for oversight and improvement of front office processes (registration accuracy, eligibility processing, scanning accuracy, segregation of duties and roles) in conjunction with corporate changes Participate in organizational initiatives and projects including workflow improvement initiatives Oversight of critical processes: PCI compliance across locations, working with finance to improve deposit accuracy and timeliness and patient safety measure compliance Support the care team and patients by greeting, checking in patients, scheduling appointments, answering in person and telephonic inquiries, collect payments and maintain demographic information Attend General Practice Manager’s monthly meetings as requested Assist in the handling of patient complaints Perform other duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED (or higher) 3+ years of medical office experience with demonstrated leadership competency Preferred Qualifications: Bachelor’s Degree in healthcare administration or a related field Strong written and oral communication skills Fully knowledgeable and proficient in all front office processes Experience with patient financial and scheduling systems Experience working with Epic Intermediate level of computer proficiency in Microsoft Office Connecticut Residents Only: The hourly range for Connecticut residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #rpo, #red

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